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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Ordered two for my boys and they love them so much and wear them all the time. We actually just ordered two more! Quality is great! Thank you.
Website very user friendly - easy to order in bulk quantities - came in a very timely manner - excellent quality products - would continue to purchase from EPIC
Very smooth process! Quick shipping and quality products at very reasonable prices! I will definitely be purchasing other items from Epic Sports in the future!
The team liked the color and the thickness of the socks. Most socks a thin and don't last within a few games there are holes in toes and heels. But these socks are thick.
Fast delivery and easy ordering! Items even arrived ahead of date which really helped as I was on a deadline.
You can't beat the quality of the uniforms and hats for the price. The embroidered hats always turn out amazing!
When an issue arises, the only way to get ahold of someone is via chat, there is no option call someone. Normally this is not an issue, but getting someone on chat was a pain at times.
I also had an order that came in the wrong sizes and when I requested the exchange, the correct sized socks were out of stock. I then needed to do a return, and they charged me shipping to return even though it was their mistake.
Thank you for sending. Crusaders baseball appreciates it. Thank you for sending. Appreciate the delivery
Everything was great, pants are the correct size and look good. I will continue to place orders with Epic.
Epic Sports were great helping with my order and straightening out the situation. I received my order promptly and they were very helpful.
I ordered the large size and they work well - no rubbing or chafing, does what I need them to do. I probably could have gone with an XL size too, but I didn't have any problems with the compression shirts and they're priced perfectly!
Best team ordering experience to date! And the EPIC brand volleyball is awesome too! I will definitely use EPIC for everything sports related from now on.
I'm happy with my purchases. Everything fit well and was a great price. I will definitely shop here again.
Love the price point and quality! Definitely recommend. Thank you so much for your nice products at a great price
I love how quickly the response time was. They updated me each movement my product had. I'm very pleased with their quality of service.
Order process was fast and easy. Good price on the product I was looking for. Expected shipping time. Well pleased with my order.
Received an email to alert me to an image issue and they were able to update it and still complete the order. The coaches love their cage jackets.
The jersey color is different from the picture. After contacting customer care, the problem was not resolved. There were no alternative options offered to the customer, except for a simple apology.
After some confusion with the custom ordering, customer service reached out to me and helped come up with a solution. They fulfilled my order and shipped right away.
Great customer service and fast response to receive a new item when we received one that was damaged. Thank you.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!