EpicSportsReviews 30,133

I organize a softball team every year. Most of us are guys from church and we have no sponsorship. We are just a bunch of guys that are out to have fun. This year I wanted to find some new shirts so that we look half way respectable out on the field. I tried to find the best deal possible and I found epicsports.com. I had never heard of them before so I was doing some research. I ran across this site with all of the negative reviews and got scared. I still decided to take my chances after looking elsewhere at other reviews, as it is my experience that typically the only time people are motivated to write about a company is when they have a bad experience. My order number was ******* and I spoke with Erik. I also made things complicated. I want to call our softball team "The Gun Show" and I wanted the numbers to have decimal points before the numbers like gun calibers (for instance. 44 instead of 44). As there was no option on the website for this I had to call in and hope they would do it right. Erik told me they would charge me no extra for the decimals and reassured me that he was making a ton of notes about it and if there were any mistakes that they would remedy the situation. Erik and Epicsports went out of their way to get me what I wanted even though the jerseys I selected were closeout jerseys priced at $4.99. The Jerseys arrived in time for our first game and they are fantastic. I would encourage everyone looking into Epicsports to look elsewhere for other reviews. This company has tremendous prices and went out of their way to earn my business. I have nothing negative to say about them.

I attempted to cancel my order BEFORE the items shipped and was told that it was not possible and that if I returned the items there would be a whopping 30% restocking fee. If this had been mentioned at all before my purchase, I never would have done so. My company operates a shipping department as well and it is absolutely possible to cancel an ordfer that is in the "processing" phase. Furthermore, charging a restocking fee is considered to be bad business these days and is usually only seen on sites like eBay from small scale merchants. Buyers beware, I don't see one good review here!

Ordered a $300.00 baseball umpire helmet from them on 1/14/11. I read on their website that on UPS ground delivery you should get a tracking number withing 5-7 days (funny because the delivery was supposed to occur within that amount of time. Sent them an e-mail 8 days later asking about the tracking number and found out that the item the website let me order was not in stock and was on backorder until early March. Was also told that they could not hold items on back order for more than 30 days which meant my order would have to be cancelled and I would have to re-order if I wanted the item. When I asked why they charged my credit card knowing that they order would have to be cancelled they gave me some jibberish about how an item can be ordered and on back order the same day. Now, I'm still (today is 2/7/09) trying to get my $$ refunded to my credit card. Was told in and e-mail that as soon as the order was cancelled, I'd get an e-mail notice from Epic Sports letting me know. That e-mail was dated 1/27/11 and no response yet (how long does it take to cancel an order?). Called today and was transferred to someone's line where I waited 15 minutes before giving up and leaving a message. Two hours later, no call back. Absolutely horrible customer service. I will never use the site again and will tell everyone I know not to either.

Their administration is a shambles with a completely unclear ordering process. Shipping information, order forms, email confirmation - all delayed and lacking crucial information. One of the soccer balls I ordered was out of stock and the resulting mess left me with two items in the wrong size and a very bad taste in my mouth. Their customer service department is confrontational, unprofessional and lacking in any interest to sort out problems. I received an email that said, literally: You ordered it. You own it.

Horrible experience!

I ordered basketball jerseys from epic sports - when they arrived, a majority of them were under sized. Contacted Epic Sports and they provided no assistance. I also contacted the manufacturer who was extremely helpful. The manufacturer confirmed the product line had changed and the information as provided by Epic Sports was incorrect. Epic Sport immediately changed their web site and then procedeed to tell me that I never should have assumed the web site was correct - yes, the problem was that I as the consumer assumed the information the store presented was correct - and according to Epic Sports I should not have done that! They continued to say it was my fault, not once accepting any responsibility. I said that I would not purchase from them again and their response was that they have 20,000 customers and did not need me!

I have since ordered through another dealer for the manufacturer. I can at least say that the manufacturer responded in a professional manner and immediately apologized for Epic Sports lack of customer service and integrity.

My recommendation to anyone looking at Epic Sports is to deal with another store or dealer - if they have the best price, just ask someone else to match it. They don't deserve new customers.

Be cautious when ordering your products through their website... they do not have all products in stock and shortly after will notify you of non-availabilty via e-mail. If they do not have your product through their second party, they will charge you a cancellation restocking fee. If ordering from Hawaii you will be charged UPS rates only. No aloha for us, we ended up paying $20 shipping for socks.

Too bad, most people patronize great companies for a very long time.

The situation is this: I ordered 121 soccer jerseys to be given away at my daughter's bat mitzvah October 3rd-order number **************-which were delivered both with complete disregard for a verbal instruction as well as 32 of the Jersey's being completely defective with the 5 in 15 slanted. Speaking with both Judy Simon and Matt, who ostensibly handle customer service, on several occasions finding them to be both outright rude and uncooperative and conveying what I am sure is NOT Epic Sports motto "the customer is always wrong." I ordered the jerseys myself on the phone and then online. My request was this: please put the number 3 inches below the collar so there is room for a 3 inch name. There is a white stripe below the collar and one inch from the collar to the stripe. The jerseys arrived with the number 3 inches below the collar, which is just below the stripe, not centered on the back like the omnipresent industry standard and certainly in no way allowing for the 3 inch name as ordered. All in all the order was neither filled correctly, thoroughly, nor professionally. My experience has been so upsetting that I would not want other people who go to Epic Sports in good faith when unbeknownst to them the company does take responsibility for their mistakes or the long view that a happy customer is a customer forever.