EpicSportsReviews 30,133

I have dealt with EpicSports for a number of years - at least 4 - and have purchased everything from basketballs, shirts, and a number of diverse items too long to list here.

Everytime I have placed an order or needed information concerning possible purchases, someone was always there to discuss any questions or concerns I might have if I called. If I called and no one was there to help me out, they would promptly return my call and offer assistance. This to me surpasses even the variety of merchandise, low prices, and speedy delivery.

Although this information may seem almost like a commercial, but it isn't. Rather it is a testimony as to why I purchase almost all my athletic needs through EpicSports, and I say this sincerely since I have coached over 38 years and have dealt with a number of reputable companies throughout this time span. Without a doubt, I would rate EpicSports at least a 10. This pretty much says it all.

I have been a customer of Epic Sorts for a few years now. For some reason they have chosen to alienate their customer base with absurd restocking fees, a phantom? This item cannot be returned or exchanged." statement on line. Meaning this statement was not on the website page when I made the purchase. Now it is on there. I take screen shots of every purchase i make on line. The product page, the cart and the final sales receipt. Nothing I have states anything about Richardson hats not being able to be returned.

Their customer service or rude, do not let you talk and tries to talk over you to make their absurd point, if they have one. So it appears the management of Epic Sports has made a decision that their customers are not worthy or basic standards or business and customer treatment. On top of this they lied to me as well as omitted information that I did pull out of the second rep I spoke with. More excuses about what they can and can not say. This is simply a crappy way to do business. If I was to ever treat my customers this way I would be out of business quickly. So maybe this will help facilitate that for Epic Sports.

So now I have multiple Richardson hats I can not use and can not return. My purchase was less than two weeks ago and falls under the return policy of 30 days or less from receipt of order. So they are not honoring their own policies. Nothing states this except the product page, now not previously. Product pages can be updated and changed anytime with out record of prior product pages. For the sale, cart and sales receipt, by law they have to be clear there and must keep track of any changes. However on the product page they can lie and say it was there without providing any proof of that. This is why I make screen shot PDF prints to cover my behind.

So it looks like I was right all along, companies like Epic Sports really do not care abut their customers and only play the numbers game with regards to profit and risk.

I normally do not do this when something goes wrong but in their case it was intended to be malicious and underhanded. So I will not say be careful when dealing with Epic Sports or any of there branches of the company but I suggest you simply stay as far away from Epic Sports. I assure you, if you have any simple issues with them you will see it is actually not simple and they are trying to cheat you out of your money.

This company is a FRAUD! If you think you are getting team uniforms for a bargain, THINK AGAIN! This company has no ability to produce team uniforms even though they apparently advertise that option. And forget about any reasonable or reliable timing. They have no clue what they are doing except for taking your money, then charging ridiculous fees after the fact that are not stated or posted anywhere. The BBB is a waste of time, so our league has contacted the State Attorney General to open an investigation into Internet and Consumer Fraud! Oh and by the way, all the 5 star ratings apparently have been posted by the company itself to make it appear that they actually have satisfied the customers. There are laws which prevent that type of abuse as well. Plain and simple its called deceptive trade practices!

#EPICFAIL. Filing complaint with Mastercard, BBB, and FTC. Partial uniform (jerseys) order placed on hold due to "out of stock" with no ETA on in-stock due to closeout pricing. My money, however, was in-stock. They want me to pay return shipping to send back the shorts and pay an absurd restocking fee?! It was their stock/supply chain issue, not my mistake! Customer service was downright rude. This business needs to go under ASAP.