EpicSportsReviews 30,133

Ordered 15 baseball jerseys on Jan 17. Visited this site to see reviews and was scared I made the wrong choice. On Jan 21st I received an email from them stating they had to talk to me about my order. Called them and they said that 5 items are on back order and what would I like to do. Told them to send me the ten and I would re-order the other five when they said they would come available on Feb 8th. Received my 10 jerseys today. Great communication and great service!

Don't buy from them unless you are positive you will keep the item. After all purchases you will find out they have a 20-50% restocking fee. Yes I found out too late. A $380.00 piece of baseball equipment did not fit my son. The very next day I go to return it and got hit with a $68.00 re-stocking fee plus shipping to send it back. I have not had this experience with any online stores before. I will never buy from them again. They have killed any chance of me being a repeat buyer. Shame on them. They had a nice sale and a new customer and they could have been more up front with this policy before I gave them my credit card number. I will NEVER go their website again!

Wow, I'm shocked to see the negative reviews of this company as we have had nothing but positive experiences. I have ordered 22 softball jerseys which arrived 4 days before they were scheduled, 11 Demarini team quipment bags and am about to place an order for our team helmets. When I have had a questions or inquiry, the Customer Service was on point and I even complimented them on their great service. I would HIGHLY recommend Epic Sports. We are a fan~!

Ordered product on Dec 17. Product states should receive it with 9 to 11 business days. 11 business days later just called and they are just now shipping it out. This is crazy. Called customer service stayed on hold for 33.23 minutes to be exact. STAY away from company. Bad customer service and they are not timely. The customer service rep told me that the product was held up for bad weather. Then advised I worked for a mail based business and none of our customers had there packages late.

The return of the item which I ordered has proved to be very difficult. First, it is really difficult to see what you are getting and understand what you are getting. My son wanted a product and from what I could see it would be what he wanted. However, when I got the shipment, it is only a partial product. I called to return and found out about the restocking fee and also that we pay to ship both ways. I would steer clear of this site. Also, service was rude when trying to get a return label. Stated that the policy for restocking is in plain site hidden the the FAQ's.

This has been a completely nightmare ordering experience - the customer service rep was completely rude, and I have no clue where my order is at. I do not understand how this company is still in business - they claim that the manufacturer is drop-shpiping my product and part of my shipment was back-ordered. I was able to go on amazon and order those items (also had them drop shipped) - and I got them in two days with free shipping. Stay away, not worth the 'savings' you 'think' you're going to get...

Ordered Soccer jerseys for my rec team and received them two days before they were supposed to. Great product, exactly as advertised, great price.

I also am ordering matching socks, and have had no issues with anything. So far, this has been a great company to deal with.

They're very up front about the delays caused by Hurricane Sandy, who can argue with that.

It seems that many of the negative comments are from people with crazy expectations. Bad things happen with every company, if you react in a calm manner, you get better results from customer service.

"Do Not buy from this company! I fell into the same trap as the other reviewers here following a bizrate reviews are a scam
This has to be the worst company I've ever dealt with. They call me at 7am to tell me my address is incorrect. Which it is not. They even said they couldn't run the charge through. But sure enough, it came through anyway after order was cancelled! I have documentation via their voicemail and email saying my order was not processed. So now I disputed this charge. I may sue them for my wasted time in small claims court in Kansas. I went to college there and have lots of friend lawyers! Also, order person on the phone was EXTREMLY RUDE (Jeri?). You wasted my time. I'm the customer. Your customer service order person said the same thing. That I wasted his time. Are U kidding me? I also reported them to Amazon since they had one of those sneaky external site links. Epic also gouges you on shipping charges. 2-3 day delivery for my item cost is only $5.95 via USPS. But they charged me $17.77. I had to have these gloves for my son. But cancelled they order and decided to buy more expensive gloves at $#*!s Sporting goods. "

On July 22, I ordered a set of collegiate scrubs. My credit card was charged at that time. The invoice I received in my email stated I should receive my order by July 30. Was provided a link to check on the status of my order. On August 6, the order was still listed as "In Progress". I phoned customer service and was asked to hold while they checked with the manufacturer to see what the problem was. The customer service rep, who I must say was very nice, stated he was unable to get hold of the manufacturer and could he call me back. I told him I was not interested in a return call, I wanted the order canceled and my credit card reimbursed. He stated he could not do that until he spoke with the manufacturer to make sure the order had not shipped. He promised to work on it and call me back when the transaction was cancelled. I was very unhappy when I ended the call. I did, however, receive a call back and an invoice stating my order was cancelled and my credit card was being reimbursed. I'll be watching the card to make sure. I would never order from these people again.

Their prices may seem competitive but go elsewhere. Their shipping is slow and the return policy terrible. If you return something for any reason except that it was damaged or an incorrect item, they make you pay shipping (not unusual I guess) but will ding you with a restocking fee of up to 50%! Yep, half of what you paid! You have to wait on the phone for an eternity to talk to "customer service" to get an RMA email, and then they can't tell you what the restock fee will actually be. Oh, and if you do get them to agree to cover the return shipping, you have to buy it yourself, then include the receipt in the box (i. E. don't seal it up until you've paid for the shipping)! Good luck with doing that at the Post Office. No doubt all part of the plan to discourage returns.

I saw all of the negative reviews about this orgainization, and it truly perplexes me. I am NEVER one to write a review about anything... but I felt duly compelled to come to the aid of a company that has provided nothing short of perfect service for me over the last several years. I have ordered a ton of baseball uniform attire... it is at amazing prices, and has always arrived on time and perfectly in sync with my order. I hate to bust up the party, but I have nothing but wonderful things to say about epicsports.com.

I was searching for cheap but nice soccer jerseys for my 7 year old team for their indoor season. I found a nice jersey at epic sports at a price that seemed too good to be true, so on a hunch I did a search for reviews of the site. I read these very bad reviews, and seriously considered not placing the order. But the price was so low ($5 per jersey), that I decided to look into this a little more. First I called the manufacturer (High Five) and asked if they were aware of any issues with Epic Sports, and they said no. I asked them about the item I was ordering, and they told me that they had sold out the inventory for that product to Epic Sports. Then I re-read the reviews, and it seemed that most of the bad reviews were due to cases where Epic had to work with a 3rd party manufacturer. So I learned that closeout items are epic's website are already in their warehouse, which seemed to me to eliminate much of the risk.

I ended up placing the order, and it arrived within 2 days, much faster than I anticipated. The shirts were all there, correct sizes, good quality. So although I don't doubt that other people may have had problems with Epic Sports, my experience was nothing short of perfect.

Very Negative! Ordered a pair of football gloves for my son. Website said they were in stock and paid $27.75 for seconded day delivery. 4 days after ordering I called customer service and the girl said she would have to call me back but looked like they have not even shipped. No call back from customer servive and no gloves for my son's 7 x 7 comp that starts tomorrow. Very negative experience and recommend people stay away from this website.

I've ordered from epicsports more than a couple of times and each time I have received great service and great products for the price. Yes, most people buying from epic are there for the prices. They are a discount sporting good outlet and people need to realize that. You know that saying, you get what you pay for, and it is especially true for epic sports. I find that it's a perfect place for youth sports, or the very casual player. I've bought $8 goalie gloves, $15 goalie jerseys, $2 socks. Are they the highest quality, of course not, but that wasn't what I was looking for. Overall, I would recommend this site. I've never had problems with customer service, and have actually found them to go out of their way to help me.

I ordered numerous soccer items from Epic and received all of them before the anticipated shipping date. The customer service guy, Eric, was very helpful in letting me know if the items were in stock. With that said, all of my items were Epic items. My understanding is if they have to order it from another company such as Rawlings, that is where the back order, delayed shipping problems come into play.
I received good quality stuff for a great price! I would definitely use Epic again, but would be cautious on expecting it quickly if it was not an Epic item that they ship from their factory or warehouse!