Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The person I contacted, returned very quickly and was very clear to all my answers
And I had no probl em with my order at all and was very nice.
Jack
I was looking for something unique. Something I've never seen anywhere else. When I went to your website I was pleased with the variety. We get a lot of compliments on our socks. I'll definitely use EpicSports in the future.
I have been looking for synthetic athletic shirts, I bought them first from a mail-order store and was very satisfied with them. Then they dropped them from their product line. I have searched for a long time to find these shirts. I am very pleased with them they fit well and are very comfortable.
Loved my purchase and will shop again this week.
Thank you.
Received product very fast. Great experience and I will recommend this company to my friends and family.
Product was delivered very timely, Socks were softer than anticipated. Great experience
As a high school soccer coach I can state that epic sports has the lowest prices and also great service. I have never gone wrong buying from them.
I've always had excellent service until my last purchase. It took me a week to receive my order and I only received half of it. I called to find out what happened. Took 3 days to get an answer. Was told I would receive the balance of my order in 3 days. Took me another week to finally receive it. I was not happy since this put my volleyball schedule back two weeks.
The overall experience is great. The only down fall is there are times when I would just like to order a single item, but the price for shipping it out ways the item. There is not any time where you have discounts on shipping so I have to go elsewhere. Over all if there is something I need or want, I know I can count on Epic. I just might have to pay a little more, due to shipping.
Always easy to deal with and order from. Great service. Excellent products. Always the first place I go for my sporting needs.
The person on the phone was very nice- some of the products were great, some not so good- the explanations on the website were inadequate & sometimes misleading- a shin guard cover was " one size fits all"- it didn't fit me! Way too small - I'm 5'2- I kept them because to return would be more than they are worth-
I am an umpire and bought a new chest protector and shin guards. The purchase was easy and I got both items pretty fast. I like the chest but not the shins. When I went to return them I was told there is a 25% restocking fee? I decided to hold on to them as I will not pay that much to return an item. So I do not think I will be shopping there any longer
We order all our goalie needs from EpicSports. Their sizes are true, prices are great and shipping happens sooner then the date they give. We love EpicSports!
This was my third or fourth time to use EpicSports for my team and as always everything worked out great. I always get everything on time and everything is always correct.
This is my third order with Epic Sports in 4 months for the same jersey as we have added more to our team. They are always in stock and very quick! I will order from them again and again.
This order was executed perfectly. I was overwhelming happy with the initial order being taken, the product that arrived and the time in which the whole transaction took place.
Not even 1 star. I placed an order on February 23 and STILL have not received part of the order. It's March 14. When I called to try to resolve the issue and explain my frustration, the customer service rep laughed at me. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY.
Great products, Good selection, reasonable prices, fast service.
Epic Sports is an easy web site to navigate through when placing an order.
I ordered a Replica Marlins Cool Base Jersey and received a cotton T-shirt.
After I returned the T-shirt I was told they didn't have the polyester version?.
BTW the website is still advertising the jersey for sale.
ONE YEAR LATER!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!