Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ordering was quick and, easy to follow. The prices were better than competitive. There was a problem with the shipping address and, they were quick to respond. I have ordered from Epic on numerous occasions and have always been pleased with the results!
I had ordered a shirt and the size was to big. I thought I could send it back for the smaller size but I first had to pay and order the shirt before they even received my return. I also had to call to get a certain number or they wouldn't accept it back? I am still waiting for my account to be credited.
For my first time ordering from Epic Sports, it was not a good experience.
I have purchased from ES multiple times and it has always been a great experience!
Fantastic customer service when I ordered and called later for questions.
I live in Canada, and ordered 2 volleyball carts. Company policy did not allow this larger item to be shipped directly to Canada. Would have been nice to have it shipped to my door instead of having to drive to a post box in the U.S.
Bags are very sturdy and at a good price. Order showed up on time.
Easy to order and quick on shipping. Merchandise was exactly as pictured.
Have not received the product yet. It has been 8 days, perhaps today they will arrive. It was a quick ship within 48 hours. Just waiting to see the quality.
Absolutely EXCELLENT experience with EpicSports. Have recommended them to everyone I work with. VERY pleased with the product and service and communications. :) Thanks so much for being there.
Easy ordering, great prices, received merchandise in a timely manner and the quality is what was advertised.
Items ordered came in a very timely manner, and were exactly as represented on their wed page. Placing the order was easy and the customer service was helpful.
Great job on the jerseys. We use you guys all the time for our uniforms and the our girls soccer team love them.
I was unsatisfied with what I ordered. It ran very small. Customer service tried to help but couldn't. "Rudy" stepped up and helped by sending me what we thought would be the right size. Even though they were still quite small, I can make them work... I hope. He did try to make a new customer happy and I plan to try Epic Sports again. I'm just so new to online shopping, I fell I have to be so careful with what I order. Please thank Rudy again. He was great.
I received my products in timely manner. There are many items that I am considering purchasing as the prices are unbelievable. I recommend anyone looking for sports equipment at a good price to check out EpicSports first.
Chad was extremely helpful and very friendly. He really knew what he was talking about with the items I was looking for. Our team was looking for pink breast cancer socks and instead of paying a lot of money for the same looking socks they were very satisfied with the socks we picked out. Very fast shipping, great service!
Great product choice, price and delivery. The only thing I didn't like was the basketball short and shirt color shade didn't match. I'll continue to be an epicsports customer.
Whats to say just bought some clothes for my family and the wife was pleased with the fit and the price.
I usually would not purchase from an unfamiliar site, but I needed a church uniform for so I took the chance. I have no regrets, I was also able to come back for more.
Thank You.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!
We’ll be happy issue a refund once we received your returned item and we’ll email you the same day we do. Because hundreds of returns are received daily, all returns must have a RA#, which enables us credit the correct person for their returned items. Thanks for taking the time to write us and we hope you have a great season.