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EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Thank you so much Epic for delivering the uniforms quickly. My youth team was in desperate need of uniforms and EPIC Came through for us
I was satisfied with the quick delivery. I was not happy that when I got the jerseys that they did not match in color. I want to exchange them for ones that will match. But it is a huge hassle to submit an exchange/return & then have to call customer service & wait on hold forever to figure out how to complete the exchange for the jerseys that we need/want. It makes no sense. Customer service is only available for new orders. As a person who has been in customer service management for her whole adult career, this was a no no for me. I do appreciate the quality of the items purchased. I just think the customer service part of it could absolutely be improved.
I have two softball players that needed some extra socks for practice. They wanted something more exciting than plain color socks. I stumbled across these and I was initially apprehensive at what the quality of the socks may be given how inexpensive they were. I was incredibly surprised! These socks are amazing quality and my girls are in love with their socks!
Wide selection of products and excellent prices. Delivered as promised.
Very satisfied, thank you.
I did not see that shorts didn't have pockets no big deal but they do run small. The 3XL for some of them fit like an XL. My boys like their leisure wear to be a little big.3XL is slight big on them and they are 18 y/o.
The prices are great and so is the product but this time the order took longer to ship.
I read the reviews and went a size up on the jerseys. The only problem I had is I did not receive the jerseys when I was supposed to I received them about 2 weeks late but other than that the products were fantastic
Easy shopping experience, great prices
Easy to order online. Timely shipment as on date promised. Excellent pricing.
Looking forward to ordering from them again.
Great! I will be back
Overall experience has been very good. Reasonable pricing and a quick turn around.
Had one hat that the button on top popped off. Had to refund my customer.
A lot of products to choose from that are as good as big brand names that are twice as expensive. Great customer service team.
The tanks are great! The white is a little see through, but we quickly bought the navy and now it's perfect!
I've placed orders with a bunch of different companies for jerseys and this is by far the best company
Epic always has great pricing. Sometimes the orders are not super fast, but they do have great service.
I ordered a exercise tape. They sent me a copy, even had black and white copy paper for title on DVD box. Box was dirty, sticky and food residue. The DVD did not work. After two days and several hours with the return department by chat only, no human contact. They told me they would contact their vendor. I spent more time getting no where for a $20.00 DVD. I am giving a least a 2 because two of the items arrived from another location perfect.
The constant contact with emails was a little overwhelming but other than that I was/am satisfied.
Ordered a pair of baseball pants and paid for expedited shipping to have them before my game. They did not arrive. UPS lost them. Not Epic's fault other than they chose the carrier. The Epic agent's response was that their policy is to wait a week, then when I receive my package, that is lost per UPS, they will reduce my shipping cost to regular shipping. So generous! I would rather use sporting goods companies rather than behemoth Amazon, but at least Amazon will step to the plate when problems happen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members