EntirelyPets Pharmacy

I placed an order online. They sent the fax for authorization to my dogs vet. The vet sent it back same day. Order status was pending for days, when I called, was told that by the customer service representative that he would figure out what was wrong and call me the next day. He did not call, so I called, got a different representative who told me the same story. He did call back, med was out of stock. They offered to upgrade my shipping but could not guarantee that I would get the med in time. Then after all of this, they blamed my vet saying that they never received the fax. The representative then did a conference call with my vet. The representative was rude to the vet technician, blaming everything on her. Needless to say, I cancelled my order and will never order from this company.

If you need pet meds, prescription or nonprescription, find a reputable company that cares about animals. This is not one!
I ordered 4 different nonprescription items. The BOX arrived on time, with a packing list with each item checked. Unfortunately, the list was not true. Only items 2&3 were enclosed. Item 1 was a flea prevention product, but the wrong item and quantity were enclosed. Item 4 was missing completely.
I immediately notified them in writing, asking for them to respond within 24 hours with their plan to correct their errors. They took 5 DAYS to respond.
They promised to ship the missing items, with a new tracking number to be sent within 24 hours. Over 4 DAYS later, NOTHING heard from them at all. My account showed that shipment of the missing items had not yet even been processed. Over 2 weeks since the original order was placed and nothing!
They should rename their company "entirelypathetic".

I received my order, my expensive quick ship order, in 7 days! Unacceptable and this medication is supposed to be kept in refrigerator and cold. I shoul get a refund or replacement and because of this I will not place any more orders with from these folks.

Placed an order for Anipryl on line last Thursday. Received the confirmation and was waiting on the prescription from my vet. They got that Monday. I called Tuesday morning to confirm and ask that they expedite the shipment (paid extra for that). Called back Tuesday afternoon asking why I hadn't gotten an email saying it had shipped. Was told then that the medication I ordered was back ordered from the manufacture and they had no idea when it would be in. Six days wasted when I could have been looking elsewhere for a drug that my dog needs NOW. All they could do was apologize. That isn't enough. Will never use this company again. Horrible customer service.

You order and pay takes roughly 3 minutes and the account you paid with is debited. 3 days later they tell you item is out of stock and will be sent if or when they get it. You cancel order for refund and now 9 days later still no refund. PayPal has recieved no response from them. This is the second time, I didnt learn from the first time. Notice they tell you it takes 5-7 days for a email to be recieved. Dont waste your time or money with this California fraud company

It delays to much to process and ship the medication even when the approval is obtained over the phone with the veterinarian and you pay for priority shipping. By the time I'll get the medication will be over a week. This is really bad service.

I ordered medicine for my dog, they sent it to me with an expired expiration date. I sent an email to ask what they are sending with the expiration date, no one answered me, nothing happened, you can't contact them. It's a great shame for one company.

We received all of the items as ordered. Took about 4-5 days. Originally the Belly Bites were on back order for 2-3 weeks? BUT, they did come with the order. Great! Less expensive than buying in the local pet store, at least for the products I ordered.Our Gordon Setter loves the Large Greenie Bones. Helping with her teeth care! The only downfall was the fact that Entirely Pets did advertise that they would have Pharmacy products for my state. I ordered them along with Greenies etc. but I soon got a call from a CS person saying that we were not approved for pharmacy products in the state of Maine. This was disappointing and even though the CS person apologized(not their fault anyway), management should not have sent our emails advertising pharmacy products to states that are not approved. It is a waste of time for the customer and the company. I had to place a pharmacy order with another company.

Do not set up an auto ship with this company! I had to skip a shipment because I was going to be out of town. I received a confirmation message that the shipment was cancelled, and then they shipped it anyway. When I called customer service, they refused to refund my money until I return the item (despite the shipment being their fault). I explained that I will not be home for another week which is why I skipped the shipment in the first place. The item I ordered has to be refrigerated so by the time I get back from vacation, it will be ruined (again - this is why I skipped the shipment). I have to be inconvenienced to take the item to a
FedEx office, I have to be without my money until I return an item I ultimately did not order. Apparently, inconveniencing a customer because you made an error is perfectly acceptable to Entirely Pets Pharmacy. I cancelled all future orders and will not be doing business with this company ever again. I strongly recommend that you do not either!