EntirelyPets Pharmacy

Out of stock when I ordered. Was able to find elsewhere, and when calling to cancel this order it had already shipped. Requested return authorization and now they are charging a 20% restocking fee. The 20% restocking fee was not listed under the Info-Returns section of the website. Not helpful or reasonable!

The first customer service person I dealt with over a week ago was pleasant and no issues with me needing to cancel an order. The next two were not. I called after the 7 business days to check on my refund and after giving the person the order number and date of cancel, I tried to explain why I was calling. The person talked over me and would not listen to anything I had to say, which actually I never was able to tell the person what I was calling about. The next person, was from Entirely Pets Pharmacy calling me to provide with the information concerning the refund and again I wanted to ask a couple questions and the person cut me off and would not let me speak and said I was being rude to her. And then I found out that the information she gave me concerning my refund was incorrect. I will not purchase anything from this company. Their customer service is not for the customer.

This was my first experience with Entirely Pets. They had the Feline Vaccine I needed. And a a great price. The associate Sheetal was a huge help. She knows her poducts Thank you for all your help.
Mary Akron, Ohio

I order medication February 19th. A month later I have not received. More importantly, I can not reach the company. No one answers the phone. No one returns calls. No one responds to emails. I recommend staying way away from this company.

My order from EntirelyPetsPharmacy.com included 2 (two) of VETMEDIN 2.5 mg 50 tablets bottle (see attachment "EntirelyPets Invoice").
However I received only one bottle of VETMEDIN. EntirelyPetsPharmacy.com acknowledge that (after many phone calls and emails) and promised to send me missing bottle.
Then, they notify me that this medicine is on "long term backorder" and that they don't know when it will be available. My many request to refund the price of missing bottle ($68.89) were unanswered.
It took intervention of my bank to get refund.

I ordered a supplement for my dog. It says the item was in stock when I purchased it online. A few days later, I received an email saying the supplement was out of stock and will be shipped when they receive it. I asked when? No reply. I went online and used the chat to ask questions. They said hello back to me but no reply after I ask questions. No reply on chat and email. I have to contact my credit card company to dispute the charge. I will never shop there.

We need potassium gluconate for our dog and we have ordered a couple of times from EntirelyPets. It is very difficult to find i Europe. Last was in November 2018 and I still haven´t received the tablets. After more then 30 emails, they have responded to maybe 5 and several calls they responded yesterday and canceled my order. They state in their policies that they will not charge you before they ship the goods and yesterday I had enough. I asked if I could charge them interest from my ordering date until now and they canceled my order. I have never in my 30 years in financial industry experienced a more arrogant attitude and lack of customer services as with EntirelyPets. I sincerely hope I never will have anything to do with them again.

Paid to have the order arrive 2 to 4 days. Customer service said 2 to 4 days is the time they have to ship. False advertising. Will never order from them again. They can't cancel the order once shipped and charge a 20% restocking fee should return the product.

My first order on Dec. 1st (Order ID *******) went very well, however my second order did not. I was charged a much higher price for the medicine Sucralfate on my second order. My first order on the first of Dec. Was an order for 3 bottles of a 100 pills at $0.33/pill of Sucralfate at a price of $33.24 a bottle, total of $99.72. My second order (Order ID *******) was 150 pills of Sucralfate at which I was charged $0.60/pill compared to $0.33/pill for prior order. I'm asking why I was charged almost twice as much for the same medication as my first order. I did receive a discount of 18% off my order at which I had to ask for when ordering, The 18% was a discount that was offered that day on the your website. Will probably not buy again.

If I'd known it would take almost a month to arrive I would not have purchased from them. But of course, they knew that, & decided to not warn me. You lost my business FOREVER (not a recommended business plan) jerks!

Placed an order over a month ago. I emailed after 2 and 1/2 weeks and got a response that is was just in and was out of stock. I asked why they didn't inform me of this. No real answer, and that my shipment was going to be sent out immediately priority shipping at no additional cost. I asked if they would send me tracking info... they said they would but no email... I waited a week and called they said they would send it out and send an email and it should be here by the end of the week. NOPE, still not here Been 5 weeks and called them again. At this point just would like my money returned and to never see there web page again! Canceled my order we will see how that goes. Also this guy told me it is out of stock in the warehouse but will be in shortly. Funny that the other three times I contacted them it was on its way and shipped out to me. Good luck if you decide to use this company!

To save a few $$ I made the mistake of ordering flunixin here - plus expedited shipping. It is something my mare needs daily, and I ordered in plenty of time with enough here to spare. But EP neglected to let me know that - in a weeks time - my vet had not responded to their fax. I only found out because I called EP to see what was going on with my order. Had I known, I would have called my vet. Terrible customer service. Never again. Allivet will continue to get my orders from here out - a bit more expensive, but they will contact you if they've not gotten a fax back to ok the Rx and get the order to you VERY quickly, even without expedited shipping. Now I will have to get flunixin from our vet because I will not receive my order from EP (via HEARTLAND PHARMACY) for another week. 2 weeks... Don't order anything here that you need in a timely manner. Ever.