Just a short note to say how grateful I am to be treated with such professionalism, empathy, and kindness by a new company! I am purchasing duck and sweet, potato twists for my friends dog, and you just beat Chewy, my old supplier, by leaps and bounds. Yolanda M and Shaun B handled my dog treat needs as if they were taking care of their own pet! I am a brand new customer that was treated with such kindness, I didn't really think that was possible in this type of business. It wasn't just "what do you want" and "give me the credit card number". Yolanda is an exceptional listener that exhibited real empathy, compassion, and awareness during the process of fulfilling my order. She made me aware that I could get free shipping and a substantial discount, 15%, if I exceeded the $49. That meant I got another bag of treats for approximately 14 more dollars. By the way, Chewy sold me 18 ounces of the same tree for approximately $31. They formally sold the same brand, but they've been stringing me along saying they're on backorder for months. (All the while selling me a different product that has nowhere near the same size and weight.)
Somehow my shipping address was misconstrued and printed out as the same as my billing address. I called and left my number. Less than five minutes later to my surprise, I received a phone call from Shaun B. We had a pleasant conversation which culminated in Shaun suggesting that he would be delighted to give me an even greater discount, 18%, if that was all right with me. No one has ever asked me for permission to give me a larger discount! I guess I should tell you that being a new customer, I had no expectations of a pleasant interaction, but more of a fear of having to explain myself three or four times to resolve a simple error in correcting the shipping address. I explained to this gentleman, not knowing his position in the company, that I had a wonderful discussion with a delightful young lady, who really listened and fully sold me on the belief that she really cared. I explained that her name was Yolanda M, and that she deserved to be recognized as a Service representative beyond compare. Sean explained that he can not only give me a discount because he's the manager, but that he would write something in Yolanda's permanent file, indicating the positiveness with which she displayed while interacting with a new customer. Word of mouth is the best form of advertising Any company or corporation can get! It's free, and people believe what their friends tell them as opposed to what television, or the Internet tells them. I have already spoken with five or six people, as I just am astounded, with the gratitude that was displayed for my selection of doing business with entirely pets.
I can't tell you how pleased I am with this first interaction, but really feel that Yolanda, M and Shaun B Be commended for their positive, kind, and caring attitudes. I can't wait to tell more friends! See Ya Chewy. If anyone needs to speak with me, I can be reached at *******916 or *******@comcast.net.
Respectfully, Brian Peterson

If I could give zero stars I would. This is in regard to order# ******* which I canceled due to the length of time that it took them to process my order and the fact that they also could not find the prescription that my vet faxed to them several days prior to my calling customer support. This online store is the most unorganized and most customer UNfriendly that I've ever shopped with so, obviously, I will never shop here again.

Then, after canceling my order they apparently decided to ship it out to me anyway. Another call was placed to customer support to which I was informed that they had "changed systems" and that the cancelation was not carried over to the new system. Apparently, this customer service agent thought that the fact that my cancelation was not carried over that it was my fault and that I had to wait for the order to be delivered, refuse it, then wait until they received it back in order for them to refund my credit card. ARE YOU KIDDING ME?!

Of course I said that was unacceptable as this was THEIR fault and they need to eat the cost as to refund my account immediately or to put me through to a supervisor. To that she stated that I would have to call back on Monday as neither their accounting department NOR their supervisors work on Sunday? AGAIN I HAVE TO SAY... ARE YOU KIDDING ME!?! Then because I kept saying I didn't want to her her apologies as they do not help me she placed me on hold and left me there.

I would hope that those of you reading this are as appalled as I am and also refuse to shop at this site. Do yourselves a favor and use a retail site that COMPLETELY understands customer service such as Chewy. Now that is a site that absolutely has their act together and cherishes providing impeccable customer service.

EntirelyPetsPharmarcy has great service and efficiency when ordering Mr. Marty's dog food. Plus Bailey loves this dog food. I truly love the fact that my order arrive quickly.

I placed an order through their site on July 16th 2020 because it was cheaper than the vet. I even subscribed to auto refills to save more. I got confirmation of the order and expedited shipping to get it within 5 business days. On the 22nd I received an email saying that one of the medicines was on backorder (even though it allowed me to select it on the site without issue). That is already 3 business days that I thought this order was being processed in. I immediately called and asked that they ship out the 2 medications that were in stock and then just ship out the third when it was in stock. On the 27th I called again becuase my order status was still pending on the site. I was told that the order shipped out and should be there soon. On August 10th I called again because I didn't have my delivery and was told that the 2 meds shipped out on Friday, August 7th and should arrive within 5 business days. I couldn't cancel because they had already been shipped so I just left it alone. Today I received an email stating that an order was pending payment and could not go out. I called in to find out that the auto renew for the out of stock medication was attempting to be charged. How they are trying to charge me for an item not in stock is beyond my understanding. I asked for all auto renewals to be cancelled. Before getting off the phone I asked for status on my current order since I haven't received tracking info. He said that nothing had been shipped out, that they were waiting on the third medication and there were no notes in the system asking for 2 of the three to be sent immediately. I was very frustrated because I had been lied to at least 4 times when I called in. I asked for my order to be cancelled. I would never use this site again. Communication is horrible. They literally lie to get off the phone with you. This isn't like purchasing an item of clothing or a toy. These are medications for my animal that he needs and cannot go without. Good thing I was able to get an emergency supply from his vet at an escalated price to keep until can get another delivery from another pharmacy. Thanks Entirely pets Pharmacy for costing me more money than you would ever had saved me and for the frustration.

Probably shouldn't be writing this while I'm in a freak out state, but hey, I've been in a hold my breath holding pattern for nearly 2 weeks and apparently I will be for the foreseeable future.

Trying a new treatment that would determine quality of life issues for a horse. Vet did not carry the med, so we had to go online. It was very expensive, and probably I should have saved the cost ($418 BTW) for something else, but I wanted to try one more thing for this senior boy who I have loved for more than 20 years. I usually use a different pharmacy, but this time I had to shop by price. Turns out, cheaper is not better.

So here is the tale of woe:

Order was made on October 8.

My vet texted me twice, advising me both times she spoke to Entirely Pets, October 10 and October 15. In her October 15 text, she commented we may be dealing with someone working out of their house because they had no record of having spoken to her on the 10th, and that the person she spoke to sounded as if they had never done this before.

I can't remember if it was the 15th or 16th, but having been unable to even get a voice mail calling, I did an online chat asking the status. I was told it would be shipped within the next 24 to 48 hours.

Ok, so separate from all of this, there was an emergency and I did not check e-mails until today, October 20. When I did so, I found an e-mail from Entirely Pets from October 16 saying the medication is on back order (?!?!?!)

At no time, the original order, the 2 conversations with my vet, or in the chat session, did Entirely Pets say that the medication was on back order with only "soon" as an estimated time of receipt. [Incidentally, Even today, if I go to the web site, that particular medication is showing as available and ready to ship.] And, unlike any other professional pharmacy, rather than call to say there was a problem, they e-mail. (Not everyone is tethered to their computer, but everyone is tethered to a phone. I would *think* a "pharmacy" would understand that medications just might be time sensitive).

I can not get the medication from anyone else until I get my money back from Entirely Pets. It was money I didn't have to spare to begin with, so coming up with more right now isn't possible. I have to wait until Entirely Pets refunds me to try again. Given their top notch service so far, I'm not getting my hopes up.

What I do know for sure is that Entirely Pets is absolutely responsible for prolonging stress related to determining if now is the time to say goodbye or if we can preserve quality of life. All they had to do is reflect back orders on their web site at the time of order, or call to say they didn't have the medication. Either action would have resulted in a no harm no foul, and I may have tried them again in the future.

If you don't care if or when you get your meds, sure, cheaper may be better, but if you require meds for a medical condition, pay more for a professional pharmacy.

I've been a loyal customer for 6+yrs. & never a problem here (Although I had a similar problem at California Pet Pharmacy). This last time however was an absolute nightmare experience. My latest order was Ordered On: 06/20/2018. Vet was notified to fax prescriptions in for fulfillment 06/21/2018. They faxed scripts in on 06/21/2018. Nothing. I waited about 7 days & still nothing shipped. I contacted EP & was told they were waiting on scripts. I called vet & was told records indicate they were faxed on 06/21/2018 & assured me they would re-fax. I called EP next day & was told they were still waiting on fax. By this time, my 17-1/2 yr. Old little girl running out of heart failure medication she has been on for 6yrs. Or so. Long story shorter, EP changed their story a few times regarding why my medicine wasn't fulfilled, my vet isn't happy with having to waste their time & my old girl went 7 days without her medicine. All that & to top it off, they were suppose to priority mail the order & it went 1st class leaving her an extra 3 days without her meds! It gets better, they ended up shorting me a bottle of 50 pills that that were checked off as shipped on the packing slip but were not in the sealed shipping envelope. When I called, the pharmacy came across as insinuating they were in there when they clearly were not. Made me feel like a crook with their mistake! I had to end up taking pics & emailing them to them to prove there wasn't 2 boxes taped together because the pharmacy said that's how they had been shipped. What a friggin mess. I ended up receiving the missing pills 4 days later. Now that's service. Too bad the whole order didn't get fulfilled & ship so quickly. It seems to me that 1) They have been bought out by someone who squeezed the help down to nothing to maximize the profits or 2) They've lost good help & haven't been able to find adequate replacements. Mind you, all the people I talked to in customer service or pharmacy (same people answered regardless of what dept. your press) were pleasant & seemed to genuinely want to help but they were definitely limited. I got everything from a new system being implemented, to pharmacy going through a change, to a change in management. In all reality, it appears that a management type company may be running the show (HealthyPets, Inc). My impression after researching the company a bit, is management may be more interested in targets & numbers. They don't score very well from some of their employees point of view. I do know it's a real bummer. A company I've dealt with extensively seems to have really taken a nose dive. The employee that helped straighten the order out seemed to care a good bit, but not even an apology from anybody in management. I do know that I will never tolerate such behavior as the pharmacy in my own company. We all make mistakes, but 1) You NEVER lie. 2) You solve the problem as quickly as possible, within a reasonable expense. 3) You follow up, listen, discuss the problem, let the customer know you have taken steps to assure it never happens again! Thumbs down in all areas with this order. I wouldn't tolerate this type of purchase for my own family & I sure as heck won't tolerate this treatment for my pets! Hopefully it's not the new normal for them or I will take my business elsewhere. Gail.

I wish I could rate this pharmacy higher. I am giving it 2 stars for offering better prices, but both times I have ordered this pharmacy has ended up botching the shipping both times!

My cat has awful miliary dermatitis and has to take Atopica for cats everyday. It is an expensive medication (my cat is big and he takes a bigger dose), we got through a bottle of it every 3 weeks or so. One bottle usually costs $55+ at our vet, the bigger bottles costs $130 at the vet. My husband and I are public school teachers in AZ, we arent made of money and this medication tends to get expensive fast!

The first time I ordered Atopica I called a week in advance to get it sent to me. I placed my order and paid for faster shipping. Much to my suspense, the pharmacy didnt send my medication for five days (my vet told me they received the refill request the same afternoon it was sent and faxed back the paperwork. The medication didnt get in USPSs hands until five days after the initial order, then it sat at UPS for a day, and it finally got sent one week after I ordered a refill. Oh, I also paid for 2-3 day shipping (the second most expensive shipping options). I called and finally got someone to tell me what was going on. Since I didnt receive my verification email until six days later I was concerned about my cat running out of meds. By the way, we live in Yuma, not far from Union City, CA-I naively thought it would get here in a timely manner.

We ended up having to take the cat into the vet to get a refill. The office visit was $50 and the medication was $130. I ordered from Entirely Pets so I could SAVE money, NOT so I could spend an additional $200 on another vet trip because this place couldnt ship on time.

I stopped ordering from them because I was unhappy with their service. Then the other day my husband and I knew we had to place an order for meds again, so we tried once more, hoping the first time was just an honest mistake. The exact same thing has happened. I called customer service to see what the heck was going on and the pharmacy tech assured me he would expedite my shipping in the morning so my cat would get his meds before he ran out. Once again I paid for expedited shipping, so I thought it was strange that the pharmacy tech I talked to said hed make sure my shipment was expedited. Hello! I already paid for that! Why offer an option for expedited shipping then?!?! Waste of money!

So now I am waiting (again) for the medication to come. I placed the order last Sunday and it JUST got sent YESTERDAY (1/19). I received the confirmation shipping email at 4:15pm. When I talked to the pharmacy tech the other day I asked him when he thought the medication would come. He told me he couldnt guarantee (which I get because they are USPS), but he did say that his expedited shipping was supposed to get it there on Tuesday! Over a week since I placed my order. (I should mention that my vet got back to this pharmacy on time once again. Even after they sent back the paperwork it took them three days to get one medication mailed out).

I am seriously unhappy with the service that I have experienced. I truly was hoping that my second time ordering would be much smoother. I was sadly wrong. This company sells meds at cheaper prices than anything I could find online but I would STRONGLY discourage pet owners from ordering from this pharmacy if you need your pets meds in a timely manner. Sure, theyre cheaper, but with my cats autoimmune condition I cannot just sit back and hope theyll fill my order. All in all, I wont be using this place again. It would take something substantial for me to change my mind.