K G.

I was the unfortunate victim of manipulated reviews on what appeared to be legitimate websites that were in fact run by this very same company but made to look like an independent source.

The plaque cleaner is useless! So, in believing that they have a 14-day return policy, I immediately contacted support and ask for instructions on the return.

Their first response is would I take a 20% refund and keep the product so that I don't have to go through the bother and expense of shipping. Nope! Still want my money back!

Then they say they will give me 80% of my money back as a favor to me, and I can keep the wonderful useless product. My response was to counter that perhaps they can give me $120% of my refund! After all, they wanted me to pay 20% of the purchase price for an item that isn't useful! Shouldn't my request that they pay me 20% above the purchase price also be reasonable?

The product itself, their wonderful plaque cleaner, is no more than a hand dental scraping tool attached to an electric toothbrush housing. It absolutely positively is no better than brushing and flossing alone.

Pretty sure they're going to counter with another offer of perhaps maybe we'll give you 90% of your refund, to which I'm going to insist again full refund!

I have a feeling this is going to be an attorney general of my State issue, as well as a fraud claim on my credit card.

Absolutely positively stay far away from this company! If you happen to find a page that ranks the product you're interested in in comparison to other brands, and this one happens to be on top, have some fun and do a whois.com on who owns that website. Just a little bit of research will show you that the website holder is paid to give positive indicators of one brand above the other for a fee from the merchant, or, that the website is owned by the very same website owner of Swiss clip.

Probably shouldn't be writing this while I'm in a freak out state, but hey, I've been in a hold my breath holding pattern for nearly 2 weeks and apparently I will be for the foreseeable future.

Trying a new treatment that would determine quality of life issues for a horse. Vet did not carry the med, so we had to go online. It was very expensive, and probably I should have saved the cost ($418 BTW) for something else, but I wanted to try one more thing for this senior boy who I have loved for more than 20 years. I usually use a different pharmacy, but this time I had to shop by price. Turns out, cheaper is not better.

So here is the tale of woe:

Order was made on October 8.

My vet texted me twice, advising me both times she spoke to Entirely Pets, October 10 and October 15. In her October 15 text, she commented we may be dealing with someone working out of their house because they had no record of having spoken to her on the 10th, and that the person she spoke to sounded as if they had never done this before.

I can't remember if it was the 15th or 16th, but having been unable to even get a voice mail calling, I did an online chat asking the status. I was told it would be shipped within the next 24 to 48 hours.

Ok, so separate from all of this, there was an emergency and I did not check e-mails until today, October 20. When I did so, I found an e-mail from Entirely Pets from October 16 saying the medication is on back order (?!?!?!)

At no time, the original order, the 2 conversations with my vet, or in the chat session, did Entirely Pets say that the medication was on back order with only "soon" as an estimated time of receipt. [Incidentally, Even today, if I go to the web site, that particular medication is showing as available and ready to ship.] And, unlike any other professional pharmacy, rather than call to say there was a problem, they e-mail. (Not everyone is tethered to their computer, but everyone is tethered to a phone. I would *think* a "pharmacy" would understand that medications just might be time sensitive).

I can not get the medication from anyone else until I get my money back from Entirely Pets. It was money I didn't have to spare to begin with, so coming up with more right now isn't possible. I have to wait until Entirely Pets refunds me to try again. Given their top notch service so far, I'm not getting my hopes up.

What I do know for sure is that Entirely Pets is absolutely responsible for prolonging stress related to determining if now is the time to say goodbye or if we can preserve quality of life. All they had to do is reflect back orders on their web site at the time of order, or call to say they didn't have the medication. Either action would have resulted in a no harm no foul, and I may have tried them again in the future.

If you don't care if or when you get your meds, sure, cheaper may be better, but if you require meds for a medical condition, pay more for a professional pharmacy.