Audrey J.

I wish I could rate this pharmacy higher. I am giving it 2 stars for offering better prices, but both times I have ordered this pharmacy has ended up botching the shipping both times!

My cat has awful miliary dermatitis and has to take Atopica for cats everyday. It is an expensive medication (my cat is big and he takes a bigger dose), we got through a bottle of it every 3 weeks or so. One bottle usually costs $55+ at our vet, the bigger bottles costs $130 at the vet. My husband and I are public school teachers in AZ, we arent made of money and this medication tends to get expensive fast!

The first time I ordered Atopica I called a week in advance to get it sent to me. I placed my order and paid for faster shipping. Much to my suspense, the pharmacy didnt send my medication for five days (my vet told me they received the refill request the same afternoon it was sent and faxed back the paperwork. The medication didnt get in USPSs hands until five days after the initial order, then it sat at UPS for a day, and it finally got sent one week after I ordered a refill. Oh, I also paid for 2-3 day shipping (the second most expensive shipping options). I called and finally got someone to tell me what was going on. Since I didnt receive my verification email until six days later I was concerned about my cat running out of meds. By the way, we live in Yuma, not far from Union City, CA-I naively thought it would get here in a timely manner.

We ended up having to take the cat into the vet to get a refill. The office visit was $50 and the medication was $130. I ordered from Entirely Pets so I could SAVE money, NOT so I could spend an additional $200 on another vet trip because this place couldnt ship on time.

I stopped ordering from them because I was unhappy with their service. Then the other day my husband and I knew we had to place an order for meds again, so we tried once more, hoping the first time was just an honest mistake. The exact same thing has happened. I called customer service to see what the heck was going on and the pharmacy tech assured me he would expedite my shipping in the morning so my cat would get his meds before he ran out. Once again I paid for expedited shipping, so I thought it was strange that the pharmacy tech I talked to said hed make sure my shipment was expedited. Hello! I already paid for that! Why offer an option for expedited shipping then?!?! Waste of money!

So now I am waiting (again) for the medication to come. I placed the order last Sunday and it JUST got sent YESTERDAY (1/19). I received the confirmation shipping email at 4:15pm. When I talked to the pharmacy tech the other day I asked him when he thought the medication would come. He told me he couldnt guarantee (which I get because they are USPS), but he did say that his expedited shipping was supposed to get it there on Tuesday! Over a week since I placed my order. (I should mention that my vet got back to this pharmacy on time once again. Even after they sent back the paperwork it took them three days to get one medication mailed out).

I am seriously unhappy with the service that I have experienced. I truly was hoping that my second time ordering would be much smoother. I was sadly wrong. This company sells meds at cheaper prices than anything I could find online but I would STRONGLY discourage pet owners from ordering from this pharmacy if you need your pets meds in a timely manner. Sure, theyre cheaper, but with my cats autoimmune condition I cannot just sit back and hope theyll fill my order. All in all, I wont be using this place again. It would take something substantial for me to change my mind.