EntirelyPets Pharmacy

Yes, the company has attractive prices on meds. However, just try to get the medication. They are stocked out, then they need verbal approval of the med they have a written prescription for, then they don't answer the phone for 45 minutes when you try to contact them for the umpteenth time in the six weeks you have been waiting to receive needed medication. Do they contact us? No, they expect us to keep calling them. When you tell the company rep that it is a boatload of trouble to order through them and you won't be doing so in the future, the rep says, "that's OK." Bottom line, purchase somewhere else.

I am so disgusted with this company. I've been waiting since March 7th for my pets alcohol shipment. Entirely Pets sent me an email saying it was shipped and on the way. I called today March 17th and it was not shipped. I could have ordered it from another company but it is no longer available. They lied to me and now I have no alcohol for my pets cleaning. Don't buy from this low rate company. Their customer service is horrible and they do nothing for you. Just disgusting!

I have several pets and some of the items that I needed I needed quickly and reliably. EntirelyPetsPharmacy delivered time and time again. All my pets are doing great and much healthier thanks to EntirelyPetsPharmacy. They are unquestionable the defacto when it comes to pet pharmacy needs!

I ordered an item from them back in December. I had to contact customer service twice to get the correct discounts applied because their website wasn't working correctly. The full discounts never got applied but I gave up at that point. It took weeks for me order to ship because it was backordered despite the page not saying it. The package got lost and Fedex told me the shipper has to send in the lost package form to get a refund. When I emailed them I got a message saying my item was backordered and would be shipping soon. I responded with "what are you talking about? I have the tracking number. It already shipped." Then I received no response. I will not be using this company again.

Non existent customer service, no updates. I emailed several times to find out where my dog's meds were, and i was told my vet wasn't responding. Vet said no request received, and she also said she had okay'd the RX for a year the end of October. I saw that on the old bottle, and emailed again, only to be told they have new computers and the vet's approval was lost. I fought with this company for over a month. I demanded a refund, which I got 2 days later. The day I gave up on these people I contacted another online RX service, and they got approval from my vet the same day, and mailed it out the next.

Terrible customer service. They are nearly impossible to get a hold of. Last two orders have been a nightmare. Say bet didn't approve prescription, checked with vet... good for a year. They don't check... just resend to vet... meanwhile charging your card. Just don't. Pay a few dollars more.

Good prices, but horrible service from beginning to end. They screwed up the first order, and the person I talked to was rude when I tried to get it straightened out. I gave them another chance and submitted a change of address. The next order still went to my old address! I contacted them 3 times to straighten out the order, and 3 times after they said they would call me back, they never did! I finally canceled my ongoing order prescription, yet they still charged me in advance and let me know they had sent a refill request to my vet! Long hold times, then they offer to call you back so you don't have to wait, but never call you back! Ridiculous! Don't waste your time. Slick marketing, but terrible service. They obviously don't know how to run a company.

They claim to have life saving RX for your for your pet, charge you for it and never ship. I had to call to find out they would ship "eventually" with no guarantee of timing even though I paid for a 4-8 day delivery. I was the told if I wanted it quickly once it it did arrive in stock "eventually" I would need to pay a $30 express shipping fee.

Then they told me they would cancel and refund my money which they didn't do, requiring me to call back and be placed on hold for almost and hour.

First the site did not save my account after I created a password. First time I've ever had that happen on ANY site--I do know how. Then my vet had to keep calling when they did not seem to get her messages. They blamed my vet's fax machine. After two weeks my vet finally got a human and was able to approve it. But this happened right after I had given up and emailed them to cancel the order. A day later I have no idea what the status of this order is--since I have no account I can't look up my order. AAARRRRGGH!

I have used EntirelyPetsPharmacy before. I have had to stay on top of my order and usually make an additional phone call but receive my order. I tried ordering medication for my dog 2 weeks ago. I had trouble with the website so I called and placed my order with a customer service rep. I was told I would receive a confirmation email by the next day which I did not. I made a phone call and was told they have my order I should get my email within a day or 2. Waited and still nothing. Another phone call, waited 30 minutes on hold, and was told they needed to talk to IT but would call me back in the morning. I waited and when I didn't hear anything by the afternoon I called them again and was on hold for 40 minutes. This time the representative told me I had no order. He was very short with me acting like I didn't know what I was talking about. I will not use them again!

This company could care less if your pet ever gets their MEDICATION. 12 days they claim they reach out to the vet get the info and ship it. DAY 12 they just got the RX from the doctor. Don't use them order from Chewy, pay 3 dollars more or price match and get the product in 2 or 3 days. I have called Entirely Pets 4 times, sent numerous emails, had Tyler the manager saying product was being shipped 2 days ago LIES LIES LIES! Don't use this company.Don't be fooled by this company. They can NOT Perform. I wish I could give a zero for a rating. They even drove my Vet nuts! They do not know what they are doing!