First the site did not save my account after I created a password. First time I've ever had that happen on ANY site--I do know how. Then my vet had to keep calling when they did not seem to get her messages. They blamed my vet's fax machine. After two weeks my vet finally got a human and was able to approve it. But this happened right after I had given up and emailed them to cancel the order. A day later I have no idea what the status of this order is--since I have no account I can't look up my order. AAARRRRGGH!