• EntirelyPets Pharmacy

EntirelyPets Pharmacy

Overview

EntirelyPets Pharmacy has a rating of 2.8 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EntirelyPets Pharmacy most frequently mention customer service, credit card, and tracking number problems. EntirelyPets Pharmacy ranks 13th among Pet Meds sites.

  • Service
    81
  • Value
    75
  • Shipping
    77
  • Returns
    36
  • Quality
    61

This company does not typically respond to reviews

Positive reviews (last 12 months): 62.5%
Positive
10
Neutral
0
Negative
6
19
See all photos

What reviewers want you to know

Positive highlights

  • Thank you because Entirely Pets Pharmacy is the only store I could find them during this pandemic.

Critical highlights

  • Appalling customer service, and I've never seen a business be so completely inept at managing inventory.
  • Not real happy and I still have no answers to my concerns and they charged my credit card for $253.61.
How would you rate EntirelyPets Pharmacy?
Top Positive Review

“CUSTOMER SERVICE EXCEEDED MY EXPECTATIONS”

Larry G.
9/17/23

Called Friday inquiring about an upcoming customer auto shipment RX refill. JACK the rep With whom I spoke was spot on. He explained why the refill was so much more expensive Than my initial order. JACK said Entirely Pet Pharmacy wants to keep me as a happy customer, So as a kind gesture, JACK offered to discount my current order to make it more palatable.

Top Critical Review

“No sympathy”

Linda F.
11/3/23

I ordered dental chews for my pet. Before the order was received completely my pet died. When I called two times about returning the chews and explained that they were no longer needed because my pet was not alive, not once was any sympathy or condolences offered nor was anything other than standard processing (25% restocking fee and my paying for shipping) suggested. I find this less than caring for a bereaved pet parent.

Reviews (381)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (102) credit card (20) pets pharmacy (38)
Thumbnail of user larryg1075
1 review
0 helpful votes
September 17th, 2023

Called Friday inquiring about an upcoming customer auto shipment RX refill. JACK the rep
With whom I spoke was spot on. He explained why the refill was so much more expensive
Than my initial order. JACK said Entirely Pet Pharmacy wants to keep me as a happy customer,
So as a kind gesture, JACK offered to discount my current order to make it more palatable.

Thumbnail of user unhappyc799
1 review
0 helpful votes
February 15th, 2024

I order from this website. I was able to purchase the prescription w/o a problem. The site allowed me to choose and purchase the medication as if they had it in stock. Meds came to me well over the time that it should've came in, and it was on half. An email came that they were out of stock (which should've been noted on the website and not allowed it to be purchased) and were going to send in partial deliveries. More excessive time passed and when it finally came, the order STILL wasn't complete, but the receipt ticket was showing complete. I immediately emailed the company informing them of the problem, and they told me that it was their mistake and they would send the rest. Nothing came. I called the company and spoke with them and they said they would send the rest. Nothing came. I emailed again, and the response was similar. I called like a few more times with the response all being the same but no medication received. I contacted the BBB and made a complaint, went through the back and forth process with the company. They were lying to the BBB the entire time. Then the BBB said that that's all they could do. So now I'm out of a payment to this company of a full ordered prescription, and I'm short of the medication. I even wonder if the medication that I received from them actually is the medication that I've ordered. The discounts pull you in just to get robbed. If anyone has a class action suit on them or anyone would like to pursue a suit, them comment under here and we can get something together.

Tip for consumers:
From all the bad reviews about basically the same problems, I think this company needs to be shut down.

Products used:
Drontal Plus for dogs

Service
Shipping
Quality
Thumbnail of user lindaf2442
2 reviews
1 helpful vote
November 3rd, 2023

I ordered dental chews for my pet. Before the order was received completely my pet died. When I called two times about returning the chews and explained that they were no longer needed because my pet was not alive, not once was any sympathy or condolences offered nor was anything other than standard processing (25% restocking fee and my paying for shipping) suggested. I find this less than caring for a bereaved pet parent.

Tip for consumers:
I think you need to adopt a bereaved pet parent policy.

Products used:
None

Thumbnail of user selmad12
1 review
0 helpful votes
April 17th, 2022

WOW I'm so happy with my recent $1300 order here stocking up my dog pack on their annual meds (Interceptor and Bravecto). Shaun B took my order over the phone and made it much easier, faster, and I got a great deal! Thank you so much for your kind, fast, courteous customer service! Great company with capable and kind people working here, and this is my 3rd year ordering from them and the product is trustworthy and legit. Also, Shaun B knew my dog's name was Samoan- smart guy and a pleasant experience ordering from him this Saturday! Thank you!

Tip for consumers:
Call in if the website gives you trouble or is slow -- SO MUCH EASIER talking to a human, and he threw in a discount they had running that I didn't see online! Great!

Products used:
Interceptor, Bravecto

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianp2222
1 review
0 helpful votes
August 10th, 2023

Just a short note to say how grateful I am to be treated with such professionalism, empathy, and kindness by a new company! I am purchasing duck and sweet, potato twists for my friends dog, and you just beat Chewy, my old supplier, by leaps and bounds. Yolanda M and Shaun B handled my dog treat needs as if they were taking care of their own pet! I am a brand new customer that was treated with such kindness, I didn't really think that was possible in this type of business. It wasn't just "what do you want" and "give me the credit card number". Yolanda is an exceptional listener that exhibited real empathy, compassion, and awareness during the process of fulfilling my order. She made me aware that I could get free shipping and a substantial discount, 15%, if I exceeded the $49. That meant I got another bag of treats for approximately 14 more dollars. By the way, Chewy sold me 18 ounces of the same tree for approximately $31. They formally sold the same brand, but they've been stringing me along saying they're on backorder for months. (All the while selling me a different product that has nowhere near the same size and weight.)
Somehow my shipping address was misconstrued and printed out as the same as my billing address. I called and left my number. Less than five minutes later to my surprise, I received a phone call from Shaun B. We had a pleasant conversation which culminated in Shaun suggesting that he would be delighted to give me an even greater discount, 18%, if that was all right with me. No one has ever asked me for permission to give me a larger discount! I guess I should tell you that being a new customer, I had no expectations of a pleasant interaction, but more of a fear of having to explain myself three or four times to resolve a simple error in correcting the shipping address. I explained to this gentleman, not knowing his position in the company, that I had a wonderful discussion with a delightful young lady, who really listened and fully sold me on the belief that she really cared. I explained that her name was Yolanda M, and that she deserved to be recognized as a Service representative beyond compare. Sean explained that he can not only give me a discount because he's the manager, but that he would write something in Yolanda's permanent file, indicating the positiveness with which she displayed while interacting with a new customer. Word of mouth is the best form of advertising Any company or corporation can get! It's free, and people believe what their friends tell them as opposed to what television, or the Internet tells them. I have already spoken with five or six people, as I just am astounded, with the gratitude that was displayed for my selection of doing business with entirely pets.
I can't tell you how pleased I am with this first interaction, but really feel that Yolanda, M and Shaun B Be commended for their positive, kind, and caring attitudes. I can't wait to tell more friends! See Ya Chewy. If anyone needs to speak with me, I can be reached at *******916 or *******@comcast.net.
Respectfully, Brian Peterson

Tip for consumers:
See the review

Products used:
Sweet potato duck treats

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetl624
1 review
1 helpful vote
January 5th, 2021

I ordered 3 packs of 6 Iverhart Max Soft Chews for our greyhounds. The service was prompt (I mailed my paper RX, so it took a bit longer) and it arrived in great condition. The product expiration date is way beyond the time frame that I will have to use the product. Price has gone up but they had a discount code that brought it down to a reasonable amount. I have had good experiences with this company and they are always there to answer any questions you might have. Overall very pleased!

Tip for consumers:
Always look for a coupon code to bring the price down, call them if you have any questions!

Products used:
Iverhart Max Soft Chews heartworm preventive

Service
Value
Shipping
Quality
Thumbnail of user aaronb1081
1 review
0 helpful votes
April 18th, 2023
Verified purchase

After a month of waiting for meds, I was contacted that they could not fill the order. What to do next? Not rocket science, refund the money. Now months later I am notified that they are sending another shipment. That means we are probably being charged again. The phone number given WILL hang up on you if you hold long enough.
CHARGE BACKS TAKE SO LONG AND COST SO MANY CALORIES! Argh!
You do not have to use this website, there are many others that are more established.

Tip for consumers:
This website is a real disappointment. Google really should have a fact checker before recommending a business. Once a business is found to be wrong, they should be black-balled.

Products used:
I still can not source this medication in the United States for cats. I have to make my own potion.

Service
Value
Returns
Quality
Thumbnail of user renah38
1 review
0 helpful votes
March 7th, 2023
Verified purchase

After placing my order I waited for email to say it shipped. After 6 days I ckd my order & it said pending. Sent email to ck on why pending. Received reply 2 days later to say that one item was backordered. Received the shipment 1 or 2 days after email response. Never received the email that it shipped. Seems communication is lacking within the organization both internally & to customer.

Thumbnail of user pattic119
1 review
0 helpful votes
August 16th, 2020

Took 2 weeks for them to ship order. Medications were stolen from my mailbox. Company REFUSED to refund the amount to my credit card. Every time I called, I was on HOLD for about 30 minutes. They were rude and condescending each time I called them. DO NOT ORDER FROM this company.

Thumbnail of user dawnb648
1 review
0 helpful votes
March 8th, 2021
Verified purchase

I would recommend and will be using them again, but not for prescription medications. Shipping costs are a bit too high and the normal shipping option is very slow. It took a little over 2 weeks to get my order. I only ordered pill paste through them. When I order my pets prescription meds I get it faster and cheaper through a different online pharmacy.

Tip for consumers:
Regular shipping takes a long time.

Products used:
Vetoquinol Pill Wrap

Service
Value
Shipping
Quality
Thumbnail of user susanr1653
1 review
0 helpful votes
December 18th, 2020

Received notice was not available and went to vet to purchase. It is a crtirical medicine for my
Dog

Thumbnail of user kerryl175
2 reviews
0 helpful votes
March 19th, 2023
Verified purchase

I was having trouble with the website order and the staff was great to make sure I got my order. Thank you!

Thumbnail of user rebeccaj347
1 review
0 helpful votes
October 20th, 2020

Placed an order over a month ago. I emailed after 2 and 1/2 weeks and got a response that is was just in and was out of stock. I asked why they didn't inform me of this. No real answer, and that my shipment was going to be sent out immediately priority shipping at no additional cost. I asked if they would send me tracking info... they said they would but no email... I waited a week and called they said they would send it out and send an email and it should be here by the end of the week. NOPE, still not here Been 5 weeks and called them again. At this point just would like my money returned and to never see there web page again! Canceled my order we will see how that goes. Also this guy told me it is out of stock in the warehouse but will be in shortly. Funny that the other three times I contacted them it was on its way and shipped out to me. Good luck if you decide to use this company!

Thumbnail of user lyndaj104
1 review
0 helpful votes
February 6th, 2023
Verified purchase

Easy to sign up and order Rx. Fast communication with Vet. Easy to re-order!

Thumbnail of user markh4422
1 review
0 helpful votes
April 11th, 2023

Entirely Pets Pharmacy offers the best online prices. Their customer service is outstanding. Highly recommended!

Products used:
Apoquel

Service
Value
Shipping
Returns
Quality
Thumbnail of user dl405
1 review
0 helpful votes
June 22nd, 2020

Ordered lactate ringers on June 8,2020 on website. Vet authorized on June 17 after multiple contacts with Entirely Pets. On June 18 I called to find out order staus. Was informed vet authorized on June 17 and it would ship on the 19th. I did not receive shipping notice so emailed 3 times with no response. Finally called again on 22nd, Ariana couldn' t tell why it didn't ship. Was on hold over 40 minutes. Finally am told there is extra shipping charges because of weight. Had to wait for them to calculate. Said an additional $100+. When I asked why no one contacted me and told me about the problem, the response was website says may be additional shipping fees for heavy items. When I then said I understand that but I have contacted company more than 5 times and was never told the issue, they could not answer. Told them to cancel order so she transfers me to "manager" Shaun who again attempts to explain that it is heavy and will cost more to ship and I again said how would I know that if company never contacted me. I again tell them to cancel the order, he puts.me on hold again to verify whether the Rx was approved? Huh. Comes back again, talking over me saying website says may be extra shipping. I AGAIN said to cancel the order. Terrible customer service. If there is extra shipping, you should contact the customer idiots.

Tip for consumers:
Don't purchase "heavy" items.

Products used:
None. Cancelled

Service
Value
Shipping
Thumbnail of user jf507
1 review
0 helpful votes
February 3rd, 2020

I ordered the Iverhart Max chews and they informed me that they were backordered and that I could have the soft chews for the same price ($65 for 12 month supply) but when I got the order they charged me $95.95. I was also expecting Braveco flea and tick chews and they were not in the box. I called customer service and they told me they could not help me as the pharmacy was not open and hung up on me. Not real happy and I still have no answers to my concerns and they charged my credit card for $253.61. I will not be ordering from them again. I would give them -5 stars if I could.

Thumbnail of user judya718
1 review
0 helpful votes
August 9th, 2022
Verified purchase

They took my money immediately and after 3 weeks, I still don't have the medication for my pets. The customer service people are belligerent and unhelpful. They just don't seem to care. I write this review in tears because the customer service person called me a liar. Even though my vet responded and I have called multiple times and so has the vet's office, I can't seem to get the script done in order to satisfy them. I really have never had any issues like this before with other companies. If you want verbal abuse and no cooperation whatsoever, Entirely Pets Pharmacy is the place to go.

Tip for consumers:
That you won’t get your order. They are extremely difficult to work with and no one wants to help.

Products used:
After almost 3 weeks, I have not received any products. My card was charged 3 weeks ago and I still have nothing. Avoid this site at all costs.

Service
Value
Thumbnail of user jaimeh204
1 review
0 helpful votes
May 1st, 2023
Verified purchase

Easy to use Fast Delivery. Highly Recommended will definitely order from them in the future

Thumbnail of user lynnec260
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

My 13 year old Aussiedoodle needed his pain meds ASAP and EntirelyPetsRX proved to be the right online per pharmacy to use. Great prices and really fast shipping.

Thumbnail of user jacks1918
1 review
0 helpful votes
January 11th, 2023
Verified purchase

Web page easy to read and understand. Placing our order was easy. The delivery was much faster than we had expected. We are completly satisfied.

Thumbnail of user jaec21
0 reviews
0 helpful votes
January 13th, 2022
Verified purchase

I have several pets and some of the items that I needed I needed quickly and reliably. EntirelyPetsPharmacy delivered time and time again. All my pets are doing great and much healthier thanks to EntirelyPetsPharmacy. They are unquestionable the defacto when it comes to pet pharmacy needs!

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyv149
2 reviews
0 helpful votes
February 23rd, 2021
Verified purchase

I needed to order some prescription medication for my cat. EntirelyPets Pharmacy contacted my vets office and basically took care of everything. All I had to do was provide them with the fax number.

Tip for consumers:
There's EntirelyPets.com and then there's EntirelyPetsPharmacy.com. Both the same company but I had to create 2 different log ins.

Products used:
Pet medication.

Service
Value
Shipping
Quality
Thumbnail of user av100
1 review
3 helpful votes
March 3rd, 2020

I ordered some Rx eye medication for my dog. It was about $10 cheaper than other places. That is the last time i try to save a few dollars and use them. I ordered on a Friday. I got charged on my paypal account that same day. It is Tuesday and I have not even received an order confirmation or a receipt for my transaction. I have called them twice and they say my order is "not in the system yet" so i cant even cancel it since there is no order number and they cant find it. He keeps telling me to call back later and it might be in the system. I do not plan on wasting any more time waiting on hold with them! I ended up disputing the charge with Paypal instead so hopefully I can get my money back that way. I had to go to order someplace else since i should have started my dog on his meds already! Ugh. NEVER AGAIN!

Thumbnail of user adamj876
1 review
0 helpful votes
June 27th, 2023

I ordered the Nutramax Cosequin for one of my cats to be shipped to Australia as the product is very hard to get here.

Not only was the ordering process easy as, the shipping was reasonable and the delivery time was less than two weeks.

A very happy customer.

Products used:
Supplements

Service
Value
Shipping
Quality

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Excellent products at incredible prices.

Company Representative

Thumbnail of user dillanb3
Dillan B.
Typically does not respond to reviews

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2.8
381 reviews
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