EntirelyPets Pharmacy

STAY AWAY... needed meds for my dog... though 2 meds ordered (on same order) I only received one. They claimed to receive only one prescription/approval from vet... Hmmm... had them request again and 4 days later still nothing so called... still say didn't receive. Spoke with vet who assured me that he had sent approval twice. Had to cancel the one and get elsewhere (reputable company Chewy.com) and am still awaiting refund form cancelled item. Most interestingly, they never communicated anything to me, i had to wait for order to come missing one item then chase them down to find out what happened... Terrible customer service and no communication... VERY FRUSTRATING

I would recommend and will be using them again, but not for prescription medications. Shipping costs are a bit too high and the normal shipping option is very slow. It took a little over 2 weeks to get my order. I only ordered pill paste through them. When I order my pets prescription meds I get it faster and cheaper through a different online pharmacy.

Have ordered twice and both times am still looking for my order after two weeks. Customer service terrible. Can't track order online. Phone reps very rude and non helpful even hanging up on me. Not sure how they survive in todays society of online business.

I've ordered three times from Entirely Pets and all three times got horrible service. They fail to communicate about shipping orders. When phoned to get a status, they make up excuses such as "we got the wrong fax number" and so on, even though I'm registered as a customer on their website. Instead of listening, they blame the customer for late shipments. Each of the three times I've placed an order they have failed me completely. This most recent time it has been about three weeks without my pets needed medication and I finally had to cancel and buy from the local vet. Whatever you do, don't do business with them or you will suffer the same fate.

The first order to them was painfully slow but sure I get it takes time to verify the RX with the Dr.'s office. However a refill on that same RX with expedited shipping should not take 2 weeks to have then eventually do something. Just spoke with a customer service person who couldn't care less and he said they are actively working on getting that together. It still has not shipped out.

After a month of waiting for meds, I was contacted that they could not fill the order. What to do next? Not rocket science, refund the money. Now months later I am notified that they are sending another shipment. That means we are probably being charged again. The phone number given WILL hang up on you if you hold long enough.
CHARGE BACKS TAKE SO LONG AND COST SO MANY CALORIES! Argh!
You do not have to use this website, there are many others that are more established.

Placed order for an in stock non-Rx item a week ago and still waiting for it to ship. Took half a day to finally get through to someone in customer service. She continually talked over me and then hung up on me. I basically was told the item will ship when it ships and I could not cancel the order. Think twice before ordering from EntirelyPets Pharmacy unless you don't mind waiting several weeks to not get your items. And if you do get them you probably wont need them anymore because you went somewhere else.

I shop almost everything online. These people have by far the worst business ethics. Made multiple errors over and over, and after a month still no attempt to offer any type of service recovery. I just wanted some meds for my dog. What is so difficult about filling a prescription and sending it out in reasonable amount of time? I called and emailed about 10 times in a month and still no resolve... I will be filing a dispute to my CC since they are not making any attempt to refund my money due to their errors.

I have called repeatedly over days and customer service never answers. I have left my phone number and messages, and no one ever calls back even though I am saving my " place in the que". I have emailed with no response. We are a nonprofit that ordered flea treatment. They charged our account immediately when the order was placed. Now no shipping confirmation and no customer service. I wonder if the positive reviews were "plants ". I plan to contact California and our home state BBB to start. NEVER order from this place!