The staff were professional during check-in and check-out. The process was simple and easy. The vehicle was very nice and reliable, no problems.
I recommend that in the future, when renting out vehicles with existing damage—particularly those with significant body damage such as dents in the rear quarter panels or passenger-side dings—your process include photographing the entire affected side of the vehicle, not just close-ups of specific damaged areas.
Last week, I returned a rental car that had noticeable damage on the driver's side rear quarter panel at the time of pickup. During the walk-around with your assistant, neither of us identified any damage to the driver's side door, likely because it was located below typical eye level and wasn't immediately visible. However, upon return, I was informed that this area had new damage, which I strongly disagree with.
I suggest revising your damage documentation policy going forward: either avoid renting out vehicles with pre-existing damage or ensure thorough and clearly labeled visual documentation of all damaged areas. This would allow for a more accurate comparison at the time of return and reduce the potential for disputes.
I had a great experience doing business with both the store where I picked up the rental vehicle and the store where I returned it.
The people were very helpful, the service was A+. The vehicle was clean and ran good. Very convenient with the pick up.
Thanks for the fantastic feedback, Joey! We're thrilled to hear you had a great experience with our team and services. Your satisfaction is our priority, and we look forward to serving you again soon. - Isabella
Very pleasant experience.The Young Lady and Young Man that assist us.Were very pleasant and friendly.They both made sure that they met our needs.
Rental office was great. Checkout was easy. We were upgraded because vehicle we wanted was not available.
The service is number one from the time you pick up your car to the time you return the car. The customer service is stellar!
Thanks for taking the time to share your great rental experience with us! We’ll be sure to pass this compliment along. See you next time! - Isabella
Pick up and drop off were professional and efficient, the vehicle was clean, gassed up and ready to go, I was picked up and dropped off making the process that much easier.
Both the pick up and drop off of the vehicle was very quick and easy. The staff was very helpful, and the location was easy to find.
Very knowledgeable people very polite I was in and out. I'm receiving the vehicle and returning the vehicle very quickly.
They were efficient and polite. They picked me up and dropped me off. They were very knowledgeable of their job and met all of my requirements.
Thank you, Catherine, for your kind words. We're glad to hear our team met your expectations with efficiency and knowledge. Your satisfaction is our priority. - Lisa
From the moment I walked into the office and left, everyone was professional and quick to respond and help, I was in and out in 15 minutes, amazing job.
The staff was very helpful friendly and courteous it was very informative and helpful so that was very informative..
The pickup & dropping off of the rental vehicle was my only problem since my vehicle was in the shop
Service at this location is top tier! All team members were very informative, efficient, and kind! Thank you again for the great experience!
Hi Tianna, thank you for your kind words. We're thrilled to hear that our team's service met your expectations. Your satisfaction is our priority, and we hope to welcome you back. - Lisa
Really nice, new car. Very updated. It was a learning experience as I had not driven an upgraded Nissan Rogue.
Sharl, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
The modern and exclusive design of the car. It was very quiet and elegant. It was my first time driving a Rogue.
The staff is outstanding. I would recommend to everyone. Thank You so very much for all of your help.
Friendly staff and even though they only had one car available it ended up being a really great ride so I was happy
Needed more complete information about operations of the car ….radio, gas. Gauge…window openings…seat settings etc. it was a guessing game for me
I have used enterprise for years and this is the best location I've been too. They are always so nice.
Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
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- St. Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Perry. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella