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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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My overall experience was a 10/10 from the website reservation to Ms. C calling to confirm my reservation. To meeting Ms. C face to face her professional attitude and attentiveness to my questions was excellent.
Thanks for everything Enterprise.
I had a great rental from Enterprise this week, for a corporate trip. I reserved a compact SUV to be able to carry some sensitive equipment, and when I went to pick up the rental I was offered the chance to upgrade to a better one, the Mazda CX5. I had a great rental experience with this one, and I'm glad I wasn't stuck with the Buick or Hyundai in the original reservation class. Thank you for a great rental experience!
We appreciate your feedback, Jonathan. It’s wonderful to hear that the upgrade made your experience even better. Thank you for choosing us. - Lisa
This shop has excellent, professional staff who tried really hard to make my trip super easy. I love renting here, it's a well oiled machine and every is so competent and accommodating,
Thank you, Erica, for your wonderful review. We're glad to hear our team make your experiences easy and enjoyable. We look forward to your next visit. - Lisa
Very prompt and all questions were answered! The rental was very nice and everything went very smoothly! I would definitely recommend Enterprise to anyone!
Thank you for your feedback, Lois. We're glad to hear that your experience was prompt and that you found everything to your satisfaction. We appreciate your recommendation. - Lisa
Renting from Enterprise was great. The representative came to pick me up at Bergey's Chevrolet service department. I was given a Chevrolet Malibu, which was excellent because I own a Chevrolet Cruze and the controls are nearly identical. The car was nice to drive and I was able to drop it off at Bergey's when the repairs to my car were completed. The service advisor simply called Enterprise, which closed the rental. I received a copy of the invoice as an e-mail, which is very convenient. Next time I need to drop off my car for service or repairs, I'll be sure to rent from Enterprise again. Thank you for the excellent service.
John, thank you for sharing your fantastic experience with us! We're glad the Malibu felt just right and that dropping off at Bergey’s was smooth and convenient for you. We look forward to the next time we can assist you! - Isabella
Top Notch Customer Service! They're friendly and professional. They provided me with the rental car I wanted to celebrate my birthday weekend in.
Cathy, thank you so much for your kind words! We’re thrilled to have been a part of your birthday celebration and look forward to serving you with the same warm and professional care next time. - Isabella
We had reserved a standard suv for a trip to my wife's first red carpet movie premiere experience. When I arrived to pick up the car, we realized we had underestimated the amount of luggage and gear we were bringing on the roadtrip. Cooper and Team were quick to shift gears and in a short time, found a mini van that fit our needs perfectly for just a bit more. The trip was smooth and red carpet event went great! This will be our go to spot for any future rentals!
Hi Christopher, thank you for sharing your experience and for choosing us. We're so glad Cooper and the team could get you into a suitable vehicle. We look forward to seeing you again. - Lisa
Great experience from the moment you walk through the door until when you return the vehicle. All the staff are so professional and friendly from the front desk to the team cleaning the vehicles. Highly recommend renting from this location you won't be disappointed!
Thank you for your fantastic feedback, John. We're thrilled to hear that you had such a positive experience with our team and appreciated their professionalism. Your recommendation means a lot to us. - Lisa
We had a great experience. They worked with me on a needed upgrade and the vehicle was clean and full of gas when I needed it.
Thank you for sharing your positive experience, Joshua. We're glad to hear you appreciated the upgrade and found the vehicle in great condition. Your satisfaction is important to us. - Lisa
My insurance company arranged for a rental car with Enterprise while my vehicle was in the body shop. An Enterprise driver was there at the shop once I checked my car in. The ease of picking up my car, online reservation, communication, friendliness and professionalism of the team members, availability of vehicles, peace of mind makes the experience pleasant and stress free. Whether I need a car for out-of-town travel or while my daily car is getting repairs, I always choose Enterprise.
Thank you for your detailed feedback, Theresa. We're glad to hear that your experience with our team was pleasant and stress-free. We appreciate your continued trust in us for your rental needs. - Lisa
I frequently rent a car for work purposes from the Abilene S. Clack location, and the customer service is consistently outstanding! They are always polite, prompt, and helpful every time I visit.
Thank you for your wonderful feedback. We're delighted to hear about your positive experiences and that our team continues to meet your expectations. Your loyalty means a lot to us. We look forward to assisting you again. - Lisa
Great staff to work with and nice car to drive. While renting the car they keep in touch to make sure you have a great experience.
Hi Janet, thank you for sharing your positive experience. We're thrilled to hear our team made a great impression and the car met your expectations. - Lisa
Reservation doesn't mean your all set had to wait 2 days for my "Reservation to be valid due to lack of vehicles available. Staff was quick to get me in and out loved that. Left a booster when I dropped off and didn't get a call about it luckily I remembered and came back to find it tagged for lost and found
We certainly understand the inconvenience that this may cause, Abraham. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Everyone was kind and after my car I was supposed to get wasn't brought back they jumped hoops to make it right and gave ma something even better
Thank you for your feedback, Linda. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I was scheduled to pick up a dodge durango for a 1 way trip from Mechanicsburg Pa to Miami Fl. The car I was supposed to use was not returned on time by the previous renter. The manager, Rheeana, upgraded me to a Chrysler Pacifica, no additional charge. I drove the Pacifica 1,200 miles in a day and a half. It was a great road car. Thanks to Rheeana we had a great trip
We appreciate your feedback, and we're glad to hear Rheeana could provide an upgrade and that the Chrysler Pacifica made your trip enjoyable. Thank you for choosing us. - Lisa
Fantastic experience! The staff make it super fast and easy to pick up and drop off your car, as long as you do checki in through the app which is super fast and easy as well!
Hi Samuel, it's wonderful to hear your experience was fast, easy, convenient from start to finish, and that our team and app made your rental hassle-free. - Lisa
Zion was wonderful! They all were! I had to get a rental for insurance reasons and I was very specific on what I expected in a vehicle. They promised I would be in a vehicle I would love and they delivered on that! Their camaraderie was amazing and my husband and I will be choosing the Sioux Falls location over and over again without question!
Hi Kayla, thank you so much for your fantastic review. We're glad to hear that Zion and the team made sure you and your husband felt supported and you were happy with the vehicle. We look forward to welcoming you back. - Lisa
Great customer service! John was amazing! The car was clean and delivered on time. John took time to make sure I understood some of the mechanics of the car. I'll definitely use Enterprise again!
Thank you for your feedback, Phyllis. We're thrilled to hear that John provided exceptional service and that you enjoyed the cleanliness and timely delivery of the vehicle. We look forward to welcoming you back for your next rental. - Lisa
Staff is awesome! I would highly recommend the s location. Absolutely no issues in picking up a vehicle of my choice, same experience upon returning.
Thank you for your wonderful feedback, Debra. We're thrilled to hear that you had a great experience with our team and that everything went well with the vehicle pick-up and return. Your recommendation means a lot to us. - Lisa
To me Enterprise is the number one place for car rental, they are always polite and friendly and helpful and I always leave satisfied
Thank you for your wonderful feedback, Anthony. We're glad to hear that you have positive experiences with our team. Your satisfaction is important to us, and we look forward to seeing you again. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We're thrilled to hear about your excellent experience from start to finish. Our team strives to provide professional and attentive service, and it’s great to know it made a difference for you. - Lisa