Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
The employes were fast and efficient. Also very Helpful. I could nto say eniugh about the experience.
Thank you bolth girls was very well treated and everything was nice, the girls making everything easy thank you
My experience at the flourtown location was a very good one. Service was great. The car was practically brand new. Definitely will be renting from this location in the near future
Thank you for your fantastic feedback, Jeffrey! We're thrilled to hear you had a great experience at our Flourtown location. We look forward to serving you again soon. Safe travels! - Isabella
Awesome! Best customer service ever. Mr Daniel provided us with the best customer service with the upmost friendly attitude
Great customer service and fast process. Wasn't coerced into doing anything so they could get more money. Would use again.
Thank you for your kind words, Yenla. We're glad you had a positive experience with our customer service and appreciated the straightforward process. We look forward to seeing you again. - Lisa
Started off on a bad note but turned around with the professionalism of Kayden from Alexandria. He deserves recognition... thank you.
Alex at the lavonia branch as always is very helpful and professional. Would definitely recommend to others.
The staff was very accommodating. I had filled out some of the things online and I was in and out of their office with a rental car. Very quick and efficient and I appreciate their level of customer service
My concerns we addressed and truly taken care of to best of the team's ability! They went the extra mile to make my experience great! They were patient and did everything they could on their end to make sure I was satisfied at the beginning of my rental and at the end!
Fast and loveable staff! Checking in and checking out was completely seamless. No hassle and I did not feel the anxiety that normally comes with car rentals. I really enjoyed this experience.
The staff were very friendly and helpful and the store manager was very nice and very supportive he understood my concerns about the situation and the car
My reservation pick up was fast. I didn't like the fact that my purchase of rental insurance could not be seen in their system. Asking me to purchase insurance for $44 each day of the renta!
The rental was very dirty on the outside! It wasn't the rental I was supposed to get! Clair, the lady that came to pick me up had called me to see if I was ready to be picked up and told me I was getting a Nissan but instead I got a Chevrolet Malibu which was all dirty! It also seemed like it wasn't serviced before I got it bc there were alert images popping up on the dashboard and the left rear tire needed air! Also had an issue getting back my $300 deposit! The manager Holly didn't do things correctly so it took a week before I got my deposit back! When I called her about it, she had said she put the deposit back the day before but that wasn't accurate bc I got an email she sent right when I was talking to her verifying the transaction! So I feel she wasn't being honest at all about anything! It was all a nightmare experience! Then I was told by Clair that I was going to get a free one day rental for all the inconvenience and Holly the manager ended up calling me that Clair didn't say that I was getting a free rental! That what she had said was that if I rented a car for a day, I would get the second day free which is not true! I know what I heard! I've rented from Enterprise for many years and this was the first time I've ever experienced such a horrible situation! The whole thing caused me anxiety!
The customer service was pleasant and she was able to ask. Answer my questions quickly. The checkout and the return were very easy. I will use enterprise Rent-A-Car again.
Every time I rent from you guys, I feel a sense of being robbed! You add fees that make no sense, all these extra service fees and gas fees. You charge for extra fuel even though I gave back the with a full tank of gas last time and this time, I was supposed to give back the car with a half a tank of gas and I gave it back with a full tank of gas but when I give you extra & ask for a refund on my gas just keep it and don't refund
Incredible and painless. From Check-out/Check-in... everything went smoothly. The staff were so friendly and worked to make our experience so smooth and effortless. The staff was polite and friendly!
Mo and her staff at the Enterprise in Newnan, GA are the best out there. They are patient, helpful, kind and resourceful. I can't recommend them enough and am very thankful for their help in getting us out of a sticky situation. They are the best!
It was an overall good experience. The staff was friendly and helpful. The rental was nice, and I did not have any issues with it or the rental experience.
The Green Tree Pa location is excellent. The guys working there know their stuff, and answered any questions and were very nice and easy to talk with.
I couldn't be happier with my experience. Very friendly understanding workers. Very clean fine tuned rental, who understood I kept having to extend the rental
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- St. Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Sue. We're thrilled to hear that our team provided you with a fast and helpful experience. Your feedback motivates us. - Lisa