My Lexus NX450h+ service will done in the late afternoon at Longo Lexus. Their Loaner were all out. The service manager gave me an Enterprise rental car at El Monte Toyota. I was informed waiting times 30 to 45 minutes. I waited 4 hours to drove the car for work. I was late 2 hours for my shift lost 2 hours pay! And this late points could cause me lost 3M job! It's cost too much to drive Enterprise rental car! Enterprise staffs should do better. And avoid this location Enterprise rental car.
I rented a car from the Bingle location. Dustin was courteous, professional, and welcoming. I called to extend my rental reservation, and it was a smooth and convenient process.
My experience was positive.
Kendall and his Associate were professional, courteous, answered my questions.
My Deposit was in my bank account the day after I returned the rental.
I had a great experience with enterprise, the entire staff was very professional and polite and very helpful, enterprise is the only place I'm going for my rental car needs.
Omari was friendly, professional and represented the company in a awesome way. My return experience was also great checking in the vehicle.
Great service. Very fast. Hertz called me last minute to inform me they didn't have a car even though I had a reservation. Walked in to Enterprise and they literally had me on the road in 10 minutes.
Easy process. Good people. The vehicle I was originally given wasn't up to my liking but Jarnell quickly got me into something I was able to enjoy.
The team at the Enterprise Wayne NJ location was most attentive and helpful. The rental process was easy and fast. The location had a large variety of cars and the physical location was very clean and inviting. I had a small issue with the the initial car provided and the team rapidly switched out the vehicle to address the issue. I had no disruption to my travel. Thank you to the entire staff at the Wayne NJ enterprise location.
Customer service was good and they were friendly. The car, however, had trash in it upon receiving. It also had a very strong and unpleasant smell in it. It might have been a strong cleaner trying to cover up a smoke smell? I had to drive with the windows cracked for the first few weeks.
The staff was courteous and helpful expedient, even though though it was crowded for Tuesday afternoon, they got everybody what they needed and out the door quickly
Subpar customer service. 3:30 pickup reservation. I arrived at 3:20 and was told it would be about 1/2 hour before my car was ready. When I asked why my car was not ready as reserved I was told I had arrived late to my reservation. I showed the agent my reservation was for 3:30 and I had arrived at 3:20 and pretty much just got a shrug of the shoulders. Ended up my car was not ready until 4:30, an hour late,plus the gas tank was not full. Question: when picking up a car with a partial tank how is a customer to know how much gas to pump in before returning to achieve whatever level of a partial tank? This is a terrible policy.
I've been renting cars for decades, and I keep returning to Enterprise. They have a fleet of new, well-maintained vehicles and a very friendly and knowledgeable staff.
My overall experience was fine, my only complaint was that our car wasn't cleaned out before it was given to us.
Thank you for your review, Chastity. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Better have a big wad of cash... Agent didn't do enough in my opinion to get me into a comfortable vehicle in my price range! Couldn't call another enterprise to find me a better fit vehicle?
The staff was friendly. African brother in the office was accommodating, and Cam provided efficient service. Thx
Each Enterprise representative that assisted me was knowledgeable, helpful and presented the information in such a manner that I was able to use and thus operate my rental car efficiently. Due to the representatives my experience was a '10' in all ways and I totally appreciate.
The manager was so rude I will not be rent at that office again unless it is a new manager causebthe one that is there now is not a good manager.
The car was in rough condition. I certainly could not use it if I had co-workers in it.
From a distance it appeared "ok". The wheels were scraped up, the seats were very dirty, the wipers were old and borderline dangerous. The windshield washer warning light stayed on. I had to pay for an extra day since there was no way to return it on Sunday.
It served its purpose, but I'm guessing "Thrifty Auto", or "Budget" would have had a comparable vehicle for less money.
I wish they would have asked me if I had PL and PD ahead of time instead of just charging me for it. When I brought the car back
It was good but a little to low to get into but was good to have a rental they were very fast at getting the proses done to get it and return would go back to rent agin
Thanks for your feedback, Tammy! We're glad you had a great experience with our rental service. We strive to make the process as efficient as possible. Looking forward to seeing you again! - Isabella
Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
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- St. Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the fantastic feedback, Theo! We're thrilled to hear you had a positive experience with our team. Your support means a lot to us! - Isabella