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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Never rent from here. The reps are dishonest about charges. I was told the rental was covered by insurance (as I have no control over how long my car has been in the shop for an accident I didn't cause) but received an extra 90 dollar charge this morning which was more than the 80 dollar deposit I had to put down. I talked the representative and even they couldn't explain the amount of the charge. Never use this company they are a scam and I will be pursuing legal action
The experience and service I received at Enterprise better than excellent because this group knows how to treat people, especially older like myself. Logab and Vinny know how to be calm and cool, which has become somewhat of a lost art. This group is special, I just hope the Big Bosses realize what they have. It was truly an uplifting experience that I won't forget.
Professional, friendly clean car inside and outside. Easy rental process.
The staff here has always been consistent, helpful and nice. Thank you guys for all your hard work and courtesy.
Great experience! The entire staff was very courteous and professional
Great customer service and the car I rented ran smooth and was very clean and spacious.
Easy, friendly staff. Efficient pick-up and drop-off. Never a hassle!
Outstanding staff and customer service. Always have car availability.
Great experience. Car clean and pretty much brand new.
Thank you Enterprise!
Vehicle was empty of fuel and dirty inside and out
The team at Enterprise was outstanding. They were courteous, professional and explained everything very well. Excellent customer service, despite what you hear in the main stream media is and will always be the difference-maker in excellence.
Great staff great cars very polite I always love renting there
Quick response to my requests and the staff was professional and courteous
Enterprise always comes through, that is why we use you and choose you every trip we take. Thank you for being so awesome.
The staff at the location I went to was awesome. Everyone in there was nice and pleasant. Very welcoming.
I GIVE Auto Nation Ford Enterprise a 5 star.
I WILL NEVER RETURN AND RENT WITH Morton Ranch Enterprise ever again!
I give them a 1 star as I should put a negative 1 of the bad experience I had when I rented back on 10/31/24 after my auto accident. I was driving a GHETTO CAR with 3 missing hub caps, 4 missing tire stem covers, stained and torn seats and smell of cigarette smoke. I never received a survey for this rental on 10/31/24, but wanted to let you know my bad experience as it is indicated on the previous page of comments I added. They did NOT even try to accomodate me to get me into a different vehicle after the multiple complaints I made on the phone and in person too! I WANT and SHOULD be REIMBURSED for ALL of my TOLLS of $306.17 and more for the bad experience I had. ENTERPRISE SHOULD BE ASHAMED TO PUT ME IN THIS CAR. I DROVE WITH DISGUST AND EMBARRASSMENT THE ENTIRE TIME I HAD THIS CAR!
ENTERPRISE SHOULD REACH OUT TO ME SO WE CAN DISCUSS MY REIMBURSEMENT FOR ALL OF MY TOLLS AND MORE FOR THE BAD EXPERIENCE I HAD WITH THIS RENTAL AT THE MORTON RANCH LOCATION.
Great customer service and the upgrade was much appreciated once he saw how often I rent.
It was good but my rental had 2 back lights out I found out later on.
Initially I was pissed because when I booked a full size sedan I was given a prius, but the service to get me into what I booked when I went back was above par
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members