English Tea StoreReviews 6,287

My order arrived promptly and I am mostly satisfied. The spotted $#*! i ordered is a month expired though. I'm not sure i like the look of the clotted cream, either.

We have placed orders in the past and have been thrilled with the quality and speed at which we have received our orders. This time however we placed our Sept 30,2025, the money for the order was then charged but then rescinded from our account on Oct 8. That same day I emailed with customer service as I was concerned there was a problem with our card, they assured me there was no problem with our payment method and that our order would be processed shortly. I then went on your site to see what the delay was only to then see you were closed down until the 16th. We did not receive our order until Oct 23.2025. We were VERY disappointed as we sell your products at events and in our shoppe, and we had to explain to our upset costumers why our selection was so bare or nonexistent. This is the first time we have experienced this but thought you should be made aware of this experience as my order should have been filled before the company went on break, or I should have been notified that there would be a long delay so I could have had the time to get teas from another source for our events we had during that time.

The delivery experience this time was the best of several orders I have done at your store. And your teas are the best around!

Hubby is a serious tea man. We've been buying since 2022. Always a good experience. Tried a couple other companies last year but the teas weren't as good. Just placed 2 orders so we should be set for a while (I hope).

The product sounded nice as did the conceot and so we ordered it and are enjoying it very much. I confess I couldn't wait until December. I might have to order another one. I like how the box contains both caffeine and decaffeinated teas, as we are a house divided.

Great products. Never been disappointed. Website for products always accurate descriptions and good prices. Thank you 😊 Lisa. L. G

I had a craving for iced tea with a sweet fruity flavor. The only one I wanted had to be Apricot Peach Black in tea bags. I remembered how truly good I had it in years past when I first ordered ETS tea.

The online store was easy to use and the product is beautiful. It was a gift for a friend. I didn't mind that it took several weeks for it to be shipped, but unfortunately my gift message was not included in the package. My friend didn't know it was from me. I wish my gift message (which the order page allowed me to include) was included in the box.

I got this tea (Metz Long Island Strawberry Tea) when I stayed at a hotel and at the time, I wasn't able to find it for sale online. I was so happy when I found it available here! I ordered a ton of it!

A customer for more than a decade. Now the services are at the lowest, can not contact customer rep for order delivery delay or any other relevant questions.
Think twice before doing business with English Tea

Was able to compare items and place an order very easily. Only info I could not find on an item was how many ounces a teapot holds, unless one cup = 8oz. Otherwise, great website and service!

I'm glad I stumbled across English tea store upon squirreling for little strawberry desserts. They're exactly what I wanted easy ordering and delivered on time. Thank you.

I buy loose tea regularly for my husband. The selection is wonderful and the efficiency of shopping and delivery is always good.

I've bought the same brand tea from local grocery store and it doesn't taste the same. Plus, it's way more expensive! Thanks English Tea Store!

My order took too long to fulfill, it was not even looked at until a week later. Oderder was place 2nd week of October and was fulfilled in the 3rd or 4th week.

Every now and then when we receive a shipment from the English tea store, one or two charges or broken. Perhaps extra measures should be taken in the paacking process to avoid thiis from happening.

I had to contact you on my order that I placed on the 6th of October. You had not notified me of any delay. And when I threatened to cancel the order is when you finally done something otherwise it probably would have gotten nothing done. I was not happy at all about the no contact until I contacted you. It should not of taken this long to get my order. Your people dropped the ball on this big time.
Darlene Nichols