English Tea Store has a rating of 4.7 stars from 5,486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.
Our initial order of 6 jars were returned to the store because of damage in shipment. We were notified immediately and were able to reorder. Only 3 jars were left in stock, which we received, and we wre My husband loves them?refunded for the other three jars. We were very pleased with the great service.
Wonderful product, so happy that I found what I was looking for, timley shipping and arrival! Great items to choose from. No waiting arrived on time with no issues. Will defintely tell my friends and return to shop for more products and gifts! Many thanks
The initial shipping was with UPS -- I received a tracking number and was able to see the initial shipment. The shipping method was a hybrid: started with UPS and continued with USPS. However, the USPS shipping number was not immediately apparent. So, the UPS tracking was showing the deliver day as the same day that I was checking tracking. After five or so days, I was able to find the USPS package number and track the shipment on the USPS website. I would prefer full shipping info from the start.
I order every winter from the English Tea Store, because when it's cold, we like a cup of tea sometimes. However, the search box on the website doesn't work, and I have to scroll through all the teas to find anything.
I ordered Arctic Raspberry on a whim. It has been a long winter for me. You can definitely smell and taste the raspberry flavor. If you need a winter lift, order this tea!
I drink Green Tea with Jasmine Flowers everyday, and have for more than fifteen years. Since I drink so much of it, I like to buy it in bulk, so I am grateful to have that option here at The English Tea Store!
No problem with the order. The merchandise ordered was VERY poor. No tea drinker could be satisfied with the lack of tea leaves or lack of flavor. Red Rose (for instance)is MUCH tastier. The cost is much too high for the value.
I have decided to stop shopping on Amazon. It was going well until I ran out of my Yorkshire Gold tea. But a quick internet search led me to the English Tea Store! I was able to purchase my favorite tea and try some new jam without handing my money over to Bezos's empire. Shipping was excellent! Care was definitely put into making sure my items arrived in good condition. I will shop here next time I need a taste of "home".
I have purchased from here before, and I got a few samples last time. I got some samples and a full bag this time too! I love that I can try so many of the tea options before I purchase a full bag! I love the quality of the teas and the taste is phenomenal! I love the variety and the different kinds of flavors.
I needed some extra goodies for gift boxes I was putting together and was so pleased with the selection of items from this store and how quickly they were able to send it!
This was my first experience with the English Tea Store and it was perfect. The box was lovely and my friend was thrilled to receive it. The package arrived a day early! I will definitely recommend you to others.
Easy to use site,good price on chocolate!
Like the fact that buying in bulk saves money.
Would like to see more variety in British candy.
Always have received my favourite chocolate in good order. It always makes me happy 😊
I love paper tea sleeves for brewing tea and use so many that I buy 1,000 at a time. The cost of buying them through the English Tea store was 40% less than buying them through Amazon.
Fast and easy, once I made up my silly mind. Thanks for the London Tube nostalgia laugh. Wink, wink, nudge, nudge, say no more. Mind the Gap, indeed.
After watching Paddington Bear movie, I noticed we were out of orange marmalade. The grocery was out too, so I researched and you had it. I have it now, Paddington Bear would be happy
I enjoyed the easy of shopping and loved the prompt shipping of my order.
I was looking for tea from a specific brand and I found it in the English Tea Store.
Great service and fast shipping. I will order from this website again.
Thanks!
I normally do not have issues with any of my orders
Except sometimes the manner of ordering and checking out to finish the order gets a bit compounded. Otherwise I will order again.
I enjoy the Whiskey honey and tea when I have a cold. This is my second order with this company. I place my order and it arrives on time and in one piece, no broken containers.
Buying 2 different samplers is a great way to experience many flavors to help you decide your favorites. Love the 3 we've tried so far.
The samplers would make great gifts too!
The English tea cake that I ordered was extremely moist and delicious! I mean if I had to complain about something it would be it is a tablet on the small side. Especially for the price that they charge.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
Dear Jane, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!