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English Tea Store

Overview

English Tea Store has a rating of 4.7 stars from 5,486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.

service
229
value
102
shipping
105
returns
11
quality
103
This company responds to reviews on average within 14 days

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23,274 reviews
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How would you rate English Tea Store?
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Illinois
1 review
0 helpful votes
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Great service!
March 24, 2025

Our initial order of 6 jars were returned to the store because of damage in shipment. We were notified immediately and were able to reorder. Only 3 jars were left in stock, which we received, and we wre My husband loves them?refunded for the other three jars. We were very pleased with the great service.

Date of experience: March 14, 2025
Pennsylvania
1 review
0 helpful votes
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Wonderful
January 7, 2025

Wonderful product, so happy that I found what I was looking for, timley shipping and arrival! Great items to choose from. No waiting arrived on time with no issues. Will defintely tell my friends and return to shop for more products and gifts! Many thanks

Date of experience: December 28, 2024
Michigan
1 review
0 helpful votes
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Great tea selection, lackluster shipping
March 13, 2025

The initial shipping was with UPS -- I received a tracking number and was able to see the initial shipment. The shipping method was a hybrid: started with UPS and continued with USPS. However, the USPS shipping number was not immediately apparent. So, the UPS tracking was showing the deliver day as the same day that I was checking tracking. After five or so days, I was able to find the USPS package number and track the shipment on the USPS website. I would prefer full shipping info from the start.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Love the Teas and supplies, but, search box doesn't work
December 31, 2024
Updated review

I order every winter from the English Tea Store, because when it's cold, we like a cup of tea sometimes. However, the search box on the website doesn't work, and I have to scroll through all the teas to find anything.

Date of experience: December 21, 2024

The search box doesn't work!
December 21, 2024
Previous review

The search box doesn't work!

Date of experience: December 11, 2024
Tennessee
1 review
0 helpful votes
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Delish
February 15, 2025

I ordered Arctic Raspberry on a whim. It has been a long winter for me. You can definitely smell and taste the raspberry flavor. If you need a winter lift, order this tea!

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
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Bulk Green Tea
February 22, 2025

I drink Green Tea with Jasmine Flowers everyday, and have for more than fifteen years. Since I drink so much of it, I like to buy it in bulk, so I am grateful to have that option here at The English Tea Store!

Date of experience: February 12, 2025
Maryland
1 review
0 helpful votes
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Disappointed in quality.
January 8, 2025

No problem with the order. The merchandise ordered was VERY poor. No tea drinker could be satisfied with the lack of tea leaves or lack of flavor. Red Rose (for instance)is MUCH tastier. The cost is much too high for the value.

Date of experience: December 29, 2024
Jacob Y. English Tea Store Rep
4 months ago

Dear Jane, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Virginia
1 review
0 helpful votes
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So Happy
March 17, 2025

I have decided to stop shopping on Amazon. It was going well until I ran out of my Yorkshire Gold tea. But a quick internet search led me to the English Tea Store! I was able to purchase my favorite tea and try some new jam without handing my money over to Bezos's empire. Shipping was excellent! Care was definitely put into making sure my items arrived in good condition. I will shop here next time I need a taste of "home".

Date of experience: March 7, 2025
Oregon
1 review
0 helpful votes
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Lovely Tea and great samples!
April 1, 2025

I have purchased from here before, and I got a few samples last time. I got some samples and a full bag this time too! I love that I can try so many of the tea options before I purchase a full bag! I love the quality of the teas and the taste is phenomenal! I love the variety and the different kinds of flavors.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Order was exactly what I wanted/needed
April 4, 2025

I needed some extra goodies for gift boxes I was putting together and was so pleased with the selection of items from this store and how quickly they were able to send it!

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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My First Purchase
January 8, 2025

This was my first experience with the English Tea Store and it was perfect. The box was lovely and my friend was thrilled to receive it. The package arrived a day early! I will definitely recommend you to others.

Date of experience: December 29, 2024
Oklahoma
1 review
0 helpful votes
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Love British chocolate
February 2, 2025
Updated review

Easy to use site,good price on chocolate!
Like the fact that buying in bulk saves money.
Would like to see more variety in British candy.

Date of experience: February 6, 2025

Received and very pleased
December 5, 2024
Previous review

Always have received my favourite chocolate in good order. It always makes me happy 😊

Date of experience: November 25, 2024
Pennsylvania
1 review
0 helpful votes
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Less Expensive Than Amazon
March 23, 2025

I love paper tea sleeves for brewing tea and use so many that I buy 1,000 at a time. The cost of buying them through the English Tea store was 40% less than buying them through Amazon.

Date of experience: March 13, 2025
Virginia
1 review
0 helpful votes
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A great experience
March 19, 2025

Fast and easy, once I made up my silly mind. Thanks for the London Tube nostalgia laugh. Wink, wink, nudge, nudge, say no more. Mind the Gap, indeed.

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Finding products I needed
May 5, 2025
Updated review

After watching Paddington Bear movie, I noticed we were out of orange marmalade. The grocery was out too, so I researched and you had it. I have it now, Paddington Bear would be happy

Date of experience: April 25, 2025

Enjoyable
April 9, 2025
Previous review

I enjoyed the easy of shopping and loved the prompt shipping of my order.

Date of experience: March 30, 2025
California
1 review
0 helpful votes
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Fast shipping. Great service
April 21, 2025

I was looking for tea from a specific brand and I found it in the English Tea Store.
Great service and fast shipping. I will order from this website again.
Thanks!

Date of experience: April 11, 2025
New Hampshire
3 reviews
0 helpful votes
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The focus is tea!
March 28, 2025

I normally do not have issues with any of my orders
Except sometimes the manner of ordering and checking out to finish the order gets a bit compounded. Otherwise I will order again.

Date of experience: April 1, 2025
Illinois
1 review
0 helpful votes
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English Tea Store
April 11, 2025

I enjoy the Whiskey honey and tea when I have a cold. This is my second order with this company. I place my order and it arrives on time and in one piece, no broken containers.

Date of experience: April 1, 2025
Florida
1 review
0 helpful votes
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Great selection
April 6, 2025

Buying 2 different samplers is a great way to experience many flavors to help you decide your favorites. Love the 3 we've tried so far.
The samplers would make great gifts too!

Date of experience: March 27, 2025
New York
1 review
0 helpful votes
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Very Delicious
January 1, 2025

The English tea cake that I ordered was extremely moist and delicious! I mean if I had to complain about something it would be it is a tablet on the small side. Especially for the price that they charge.

Date of experience: December 22, 2024