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English Tea Store

Overview

English Tea Store has a rating of 4.7 stars from 5,486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.

service
229
value
102
shipping
105
returns
11
quality
103
This company responds to reviews on average within 14 days

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23,274 reviews
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How would you rate English Tea Store?
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Massachusetts
1 review
0 helpful votes
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Easy to order, quick delivery
March 29, 2025

I've recently decided to end my relationship with Amazon and Whole Foods, so I was delighted that I could order this tea from another source. It was easy, less expensive and it came quickly. I will keep reordering.

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
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Blue Lady Grey
April 2, 2025

I have been ordering this tea for years. It was hard to find. Fairways used to carry a version of this, but discontinued. It is really an Earl Grey tea but with some mild flowery notes. A couple of my friends who drink this tea, are ordering this now as well.

Date of experience: March 23, 2025
Arkansas
1 review
0 helpful votes
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Guinness Experience in Indiana
March 21, 2025

Very pleased to find the Guinness dark chocolates our children brought home from the Storehouse to their chocolate snob-of-a-mother. Absolutely delicious! They will be their token Easter chocolate this year instead of a chocolate bunny. Arrived right on time & in great shape! Thank you! Susie

Date of experience: March 11, 2025
California
1 review
0 helpful votes
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Ordering was easy and items were shipped fast. I am not super happy with some of the replacements, especially since I ended up with 3 Earl Greys, which we do not care for. Other than that, we are enjoying the teas and will be reordering some of our favorites. It is nice to get sample sizes to try, so you know what you like best. Hoping some of the things I wanted to order that were out of stock will be available again when we are ready to reorder. It would also be nice to have a bigger selection of bagged teas, instead of mostly loose leaf. I ordered a bigger bag of the black currant and I'm glad I did--it makes delicious hot or cold tea. Best I've ever tried.

Date of experience: March 12, 2025
Pennsylvania
1 review
0 helpful votes
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Prompt Service
April 1, 2025

I was looking for an alternative source for tea bags to use with loose leaf. I still prefer my previous ones, but in case of supply issues, knowing I can order from here will be helpful. I also enjoyed the peach flavored rooibos I bought here.

Date of experience: March 22, 2025
Minnesota
1 review
0 helpful votes
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Broken
January 3, 2025
Updated review

It was a gift for my friend Carol. It arrived with a crushed package and the top broken off the tea pot. My friend sent me pictures. Let me know if you want them. I want her to be set a new teapot.

I just got information from her so this is the first time I could tell you about it.

Date of experience: December 24, 2024
Jacob Y. English Tea Store Rep
4 months ago

Dear Caroll, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!


I SAID FOR A GUEST AND ACTED AS IT WAS FOR ME
December 20, 2024
Previous review

I SAID FOR A GUEST AND ACTED AS IT WAS FOR ME.

Date of experience: December 10, 2024
New York
1 review
0 helpful votes
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Great store but slow to ship products
April 27, 2025

I ordered chocolate for my grandmothers 100th birthday but sadly it arrived 20 minutes too late as I had to leave for the flight for her birthday party. It took over a week to arrive. Anyway the chocolate is great.

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Disappointing but ok
April 11, 2025

First: My package came $10 due in postage. That's after paying for shipping when I ordered.

I just tried the Earl Gray Metropolitan Blend. The tea is clearly of good quality. However the bergamot flavor is a bit overwhelming for my taste. Admittedly, I have only had Earl Gray Tea from a low priced tea bag so I may not be educated as to what a good quality blend should be. I'll make it a bit weaker next time and see if it grows on me.

Date of experience: April 1, 2025
Jacob Y. English Tea Store Rep
3 weeks ago

Hello, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores. Com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Massachusetts
1 review
0 helpful votes
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Website
April 15, 2025
Updated review

Your website is very frustrating. It doesn't retain items in the order. If I have to answer a phone call or stop for a few minutes while ordering it wipes out the entire order and I have to start ordering all over again, On average I need to replace my order in progress 3-4 times every time I place an order,

Date of experience: April 5, 2025
Jacob Y. English Tea Store Rep
3 weeks ago

Dear Alma, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!


My items keep disappearing from the cart while I'm...
April 1, 2025
Previous review

My items keep disappearing from the cart while I'm shopping. I had to reorder 4 times before I completed the order.

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
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Shopping at the English Tea Store
April 12, 2025

I was in England in the 70's, living there for 4 years during my college days. I grew up reading English Literature and have fallen in love with everything English. So when I happen to find your website I was elated. The very things that I love: scones and tea. So thank you for your website. I will be visiting regularly for sure.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Love my tea
April 4, 2025

The quality of tea that I receive is top notch. I enjoy every cup, and I am very picky about my tea. I have tried many brands of loose tea and I have continued to be a repeat customer of The English Tea Store.

Date of experience: March 25, 2025
Ohio
1 review
0 helpful votes
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I ordered 24-1oz jars of clotted cream for a bridal shower. The product arrived quickly but it was spoiled. It was not packaged well enough to maintain the cold temperature needed to maintain freshness. The ice pack that was in the box was not only melted but warm. The jars were in no way cold. We opened one up to smell it and it was terrible! I reached out to request a refund as the product was unusable. I was asked to send pictures, which I did. I was told that it "looked fine" to them and to go ahead and use it. I am throwing it all out because I am not risking us having a Bridesmaids moment at my daughter's bridal shower. I won't be purchasing from this store again.

Date of experience: March 17, 2025
Jacob Y. English Tea Store Rep
1 month ago

Dear Michaele, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores. Com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Colorado
1 review
0 helpful votes
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First time but not last!
March 25, 2025

This was my first time buying from this site. It was easy to navigate and the items came quicker than expected. I'll be buying my tea from you from now on! Your variety is much more varied than the other big online place. Next, I'll be testing out the baking and pastry supplies!

Date of experience: March 15, 2025
California
1 review
0 helpful votes
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Great shopping experience
May 4, 2025

The English Tea Store was very responsive to my questions. Package arrived by the promised time. My gift recipients loved their biscuits! I also enjoyed my selection immensely.

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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Glad I found this
March 24, 2025

It was great to scroll through the various items and find some I had not seen for a long time. I was not disappointed when the parcel arrived and everything tasted just as I remember. Delivery seemed to be slow and notifications about shipping were not great, but it all made it in the end.

Date of experience: March 14, 2025
Wyoming
1 review
0 helpful votes
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Hard to find items sent with love
March 30, 2025

Many great selections and easy to shop! It was fun seeing items we can't get in the States. It will make my cooking experiences just a bit different. Thank you!

Date of experience: April 3, 2025
Nevada
1 review
0 helpful votes
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Delicious Teas
March 28, 2025

A friend brought me some tea from Ireland that I've never had before. English Tea Store had some plus I ordered the Sencha Cherry Rose loose tea that is absolutely wonderful. Can't wait to add some to my brewed iced tea in the summer. Soooo refreshing.

Date of experience: March 18, 2025
Massachusetts
1 review
0 helpful votes
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Great selection
April 16, 2025

Loved everything the teas and the snacks! I wanted a healthier version (loose leaf) of a tea I only was able to buy in bags locally. Then found some yummy tea snacks as well.

Date of experience: April 6, 2025
New Jersey
1 review
0 helpful votes
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Quick shipping, great quality!
March 19, 2025

I received these a day or two earlier than expected so I was pleasantly surprised! Everything is great. I should have ordered a bigger size on the clotted cream as I didn't realize it was so small, lol.
I will be ordering more items in the future!

Date of experience: March 9, 2025
Pennsylvania
1 review
0 helpful votes
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My Regular Go-To for Tea
March 8, 2025
Updated review

I've been shopping with ETS for several years, and it's a terrific resource for hard-to-find varieties in one location. The site is well organized, and the prices range from reasonable to economical during special offers.

Date of experience: February 26, 2025

I love English Tea Store
November 29, 2024
Previous review

I love English Tea Store. It was a little difficult to navigate specific items on this purchase... flower scented teas were intermixed with many other varieties on searches.

Date of experience: November 19, 2024