English Tea Store has a rating of 4.7 stars from 5,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.
I will be buying from the store again. Our family grew up with crunchies and flakeys annd all kinds of British food because our mother was British. I was so happy to find this website for my sister's birthday. She was delighted to receive this box of goodies! I will be buying again!
Pleasant and a pleasure to shop, the online app was fantastic too, so many choices that are such of good high quality! Very smooth and soft to the touch I love receiving my previous purchases and could not stop strolling!
Delightful and pleasant shopping with the English tea store looking forward to more shopping experiences!
It's hard to be a tea drinker in the US. The stores have few choices and they are often stale. I was delighted to find delicious fresh teas that were delivered to my door.
Great service. Good product. Will do business again with you. But asking me to write 50 words is absurd. This part of your service I do not like. In future I just will refuse to do the survey. Busy work
Excellent. Currant jelly so hard to find. It really is hard to find
Was looking for a birthday gift to honor my mate. He's from Liverpool and we follow a Premier League soccer team named Everton. Their team name is the Toffees, so this product from England is a perfect token of our friendship and shared love of our football team.
The company has a fun website. There's plenty to choose from if you're in the mood for a snack or a cup of tea. I loved the Norfolk Manor jelly babies they are t but the best. I hope to order more in the near future.
The candy is really delicious and I enjoying eating them while watching Dr. Who with my husband.
I can't get Barry's tea at my grocery store, so I'm glad I found it here. Same goes for some of the shortbread options. US shortbread brands don't have the rich, buttery flavor you get in the UK, so it's nice being able to order them from here to enjoy at home. The tea box I ordered is really handy and of good quality and value. It fits A LOT of tea. I'll definitely come back when I need to restock on some tea related items.
Never had any problems with this company. They sell high quality tea. Always fresh not over dried leaves. The tea leaves are big, and not just pieces of tea. Takes only a small amount to make a delicious flavorable tea. Their prices are very good.
My husband would have seizures from the pesticides on other teas. Over years of watching what he consumed and how they would affect his health. This tea has been such a blessing. Amazing how little things can make such a difference. Thank you for being consistent and fast with our orders.
I was trying a couple of flavors that I had not had before and they were just okay (definitely not your fault, I just prefer my favorites but like to try something new occasionally). The packaging and shipping and condition of the products was all good! I will be happy to order from you again in the future. Thank you. 🙂
Although Bonne Maman are ALWAYS superior products, our customer service experience with "English Tea Store" was mediocre. Either the website needs to be updated or customer relations needs to inform clients of shipment status. I placed my order on 3/19/25. It shipped on 3/28/25. The time I spent on follow up of this order was entirely too much (two calls and one email).
I order online and I find it very easy to pick up tea from the store just by clicking on the tea tab it comes up with a list of types of tea just click on the one you wand to look at in my case black tea and a list comes up of all the black teas that are available. I just look them over and pick the one I want to get. Then I just go to cart and pay for my order and I am done.
I thing ordering is not the hardest thing to do, I think deciding on what tea's to get and how muck is harder
I have never ordered from English Tea Store before. I was pleased with how quickly filled and shipped the order. As silly as this may sound, I was VERY glad they used a box. I've occasionally ordered tea and other crushable items from a major online presence and they ship them in a plastic envelope.
I didn't notice any larger mugs (~14oz)
Cookie s arrived stuck together. I asked for either a refund or a return label. They sent me a long message with boilerplate language. It was apparently my fault. I didn't ask for cold pack s or fast shipping in March! Mind you.
I received my tea, kind of. FedEx dropped my package off at a neighbor's apartment since FedEx was too lazy to check the apartment number and of course you can't get through to a living person to complain...only the shipper. Glad I live in an area now where I know my neighbors. Either way, i ZERO complaints about your website or shipping experience and I am enjoying my teas. Sadly I don't think there is really a good shipping alternative since they all suck these days and usually charge too much for their service.
Ah, English jams — little jars of pure joy. There's something timeless and comforting about them, whether it's the deep, ruby richness of a traditional strawberry preserve or the bright, citrusy zing of a classic Seville orange marmalade. Spread on warm scones with clotted cream or simply slathered over toast, each spoonful tastes like a gentle hug from the English countryside. They're not just condiments; they're a celebration of fruit at its finest, preserved with care and a touch of nostalgia.
I have been ordering for years. While Earl Gray Cream is my favorite, I have enjoyed trying other teas as well. I love English Tea company offers smaller samples to try first as well as lb bags for my favorites. Ordering is easy and the shipping has been on time. I love free shipping is offered on larger orders.
Great idea for no shipping charge when you purchase over a specified purchase amount. I often looked elsewhere in the past for those products elsewhere because of your higher shipping charges which made a moderate purchase on your site too expensive.
Navigating and ordering through the site was easy. Products were in stock and what I wanted to purchase. The order came in a reasonable time and in good condition. I will order from this retailer again.
Easy to navigate and search tool is essential
I have dealt with ya before &every time it goes smooth. We recieve evverthing so far in great shape, thanks too the way it, s packed with bubble wrap& the box is MARKED careful contains breakables, ordered things elsewhere with no markings and poorly wrapped, of course they was broke and had too send back, which takes time, hassle. Thank you! Be buying from you again soon! 111
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
Hello, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores. Com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!