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English Tea Store

Overview

English Tea Store has a rating of 4.7 stars from 5,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.

service
230
value
102
shipping
105
returns
11
quality
103
This company responds to reviews on average within 14 days

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23,274 reviews
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How would you rate English Tea Store?
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Missouri
1 review
0 helpful votes
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Glad I found this online store!
April 30, 2025

I will be buying from the store again. Our family grew up with crunchies and flakeys annd all kinds of British food because our mother was British. I was so happy to find this website for my sister's birthday. She was delighted to receive this box of goodies! I will be buying again!

Date of experience: April 20, 2025
Pennsylvania
1 review
0 helpful votes
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Pleasant and a pleasure to shop
May 9, 2025
Updated review

Pleasant and a pleasure to shop, the online app was fantastic too, so many choices that are such of good high quality! Very smooth and soft to the touch I love receiving my previous purchases and could not stop strolling!

Date of experience: April 29, 2025

Delightful tea chess purchase I'm so glad I purchased this!
February 22, 2025
Previous review

Delightful and pleasant shopping with the English tea store looking forward to more shopping experiences!

Date of experience: March 5, 2025
Virginia
1 review
0 helpful votes
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Good Choices
April 26, 2025

It's hard to be a tea drinker in the US. The stores have few choices and they are often stale. I was delighted to find delicious fresh teas that were delivered to my door.

Date of experience: April 16, 2025
Texas
1 review
0 helpful votes
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Excellent
May 5, 2025
Updated review

Great service. Good product. Will do business again with you. But asking me to write 50 words is absurd. This part of your service I do not like. In future I just will refuse to do the survey. Busy work

Date of experience: April 25, 2025

It is currantly my favorite.
March 25, 2025
Previous review

Excellent. Currant jelly so hard to find. It really is hard to find

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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A perfect gift for the occasion.
May 8, 2025

Was looking for a birthday gift to honor my mate. He's from Liverpool and we follow a Premier League soccer team named Everton. Their team name is the Toffees, so this product from England is a perfect token of our friendship and shared love of our football team.

Date of experience: April 28, 2025
Connecticut
1 review
0 helpful votes
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A great company
May 8, 2025
Updated review

The company has a fun website. There's plenty to choose from if you're in the mood for a snack or a cup of tea. I loved the Norfolk Manor jelly babies they are t but the best. I hope to order more in the near future.

Date of experience: April 29, 2025

Fantastic candy!
March 20, 2025
Previous review

The candy is really delicious and I enjoying eating them while watching Dr. Who with my husband.

Date of experience: March 10, 2025
Vermont
1 review
0 helpful votes
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Everything was great
April 14, 2025

I can't get Barry's tea at my grocery store, so I'm glad I found it here. Same goes for some of the shortbread options. US shortbread brands don't have the rich, buttery flavor you get in the UK, so it's nice being able to order them from here to enjoy at home. The tea box I ordered is really handy and of good quality and value. It fits A LOT of tea. I'll definitely come back when I need to restock on some tea related items.

Date of experience: April 4, 2025
Ohio
1 review
0 helpful votes
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Never had any problems with this company. They sell high quality tea. Always fresh not over dried leaves. The tea leaves are big, and not just pieces of tea. Takes only a small amount to make a delicious flavorable tea. Their prices are very good.

Date of experience: April 25, 2025
Washington
1 review
0 helpful votes
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Organic Ceylon Tea
April 8, 2025
Updated review

My husband would have seizures from the pesticides on other teas. Over years of watching what he consumed and how they would affect his health. This tea has been such a blessing. Amazing how little things can make such a difference. Thank you for being consistent and fast with our orders.

Date of experience: March 29, 2025

Always arrives early
December 31, 2024
Previous review

Always arrives early

Date of experience: December 21, 2024
Colorado
1 review
0 helpful votes
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Good service and products.
May 3, 2025

I was trying a couple of flavors that I had not had before and they were just okay (definitely not your fault, I just prefer my favorites but like to try something new occasionally). The packaging and shipping and condition of the products was all good! I will be happy to order from you again in the future. Thank you. 🙂

Date of experience: April 23, 2025
California
1 review
1 helpful vote
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First Time Purchase
April 19, 2025

Although Bonne Maman are ALWAYS superior products, our customer service experience with "English Tea Store" was mediocre. Either the website needs to be updated or customer relations needs to inform clients of shipment status. I placed my order on 3/19/25. It shipped on 3/28/25. The time I spent on follow up of this order was entirely too much (two calls and one email).

Date of experience: April 3, 2025
Czechia
3 reviews
0 helpful votes
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Shopping at the English Tea Store
May 10, 2025
Updated review

I order online and I find it very easy to pick up tea from the store just by clicking on the tea tab it comes up with a list of types of tea just click on the one you wand to look at in my case black tea and a list comes up of all the black teas that are available. I just look them over and pick the one I want to get. Then I just go to cart and pay for my order and I am done.

Date of experience: April 30, 2025

Ordering from the English Tea store
February 22, 2025
Previous review

I thing ordering is not the hardest thing to do, I think deciding on what tea's to get and how muck is harder

Date of experience: February 26, 2025
Utah
1 review
0 helpful votes
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Quick and Accurate Service
April 15, 2025
Updated review

I have never ordered from English Tea Store before. I was pleased with how quickly filled and shipped the order. As silly as this may sound, I was VERY glad they used a box. I've occasionally ordered tea and other crushable items from a major online presence and they ship them in a plastic envelope.

Date of experience: April 5, 2025

I didn't notice any larger mugs (~14oz)
April 1, 2025
Previous review

I didn't notice any larger mugs (~14oz)

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Very inadequate customer service
April 16, 2025

Cookie s arrived stuck together. I asked for either a refund or a return label. They sent me a long message with boilerplate language. It was apparently my fault. I didn't ask for cold pack s or fast shipping in March! Mind you.

Date of experience: April 6, 2025
Jacob Y. English Tea Store Rep
3 weeks ago

Hello, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores. Com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Germany
1 review
0 helpful votes
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The tea is great but FedEx...
April 3, 2025

I received my tea, kind of. FedEx dropped my package off at a neighbor's apartment since FedEx was too lazy to check the apartment number and of course you can't get through to a living person to complain...only the shipper. Glad I live in an area now where I know my neighbors. Either way, i ZERO complaints about your website or shipping experience and I am enjoying my teas. Sadly I don't think there is really a good shipping alternative since they all suck these days and usually charge too much for their service.

Date of experience: March 24, 2025
Illinois
1 review
0 helpful votes
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Cute jars and yummy jams!
April 17, 2025

Ah, English jams — little jars of pure joy. There's something timeless and comforting about them, whether it's the deep, ruby richness of a traditional strawberry preserve or the bright, citrusy zing of a classic Seville orange marmalade. Spread on warm scones with clotted cream or simply slathered over toast, each spoonful tastes like a gentle hug from the English countryside. They're not just condiments; they're a celebration of fruit at its finest, preserved with care and a touch of nostalgia.

Date of experience: April 7, 2025
Tennessee
1 review
0 helpful votes
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Go to tea store
April 17, 2025
Updated review

I have been ordering for years. While Earl Gray Cream is my favorite, I have enjoyed trying other teas as well. I love English Tea company offers smaller samples to try first as well as lb bags for my favorites. Ordering is easy and the shipping has been on time. I love free shipping is offered on larger orders.

Date of experience: April 7, 2025

Love the tea and easy to order
July 23, 2024
Previous review

Love the tea and easy to order

Date of experience: July 13, 2024
Illinois
1 review
0 helpful votes
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Great selection of teas
April 13, 2025

Great idea for no shipping charge when you purchase over a specified purchase amount. I often looked elsewhere in the past for those products elsewhere because of your higher shipping charges which made a moderate purchase on your site too expensive.

Date of experience: April 3, 2025
Georgia
2 reviews
0 helpful votes
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A taste of home away
April 17, 2025
Updated review

Navigating and ordering through the site was easy. Products were in stock and what I wanted to purchase. The order came in a reasonable time and in good condition. I will order from this retailer again.

Date of experience: April 7, 2025

Easy to navigate and search tool is essential
April 3, 2025
Previous review

Easy to navigate and search tool is essential

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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Great service
April 19, 2025

I have dealt with ya before &every time it goes smooth. We recieve evverthing so far in great shape, thanks too the way it, s packed with bubble wrap& the box is MARKED careful contains breakables, ordered things elsewhere with no markings and poorly wrapped, of course they was broke and had too send back, which takes time, hassle. Thank you! Be buying from you again soon! 111

Date of experience: April 9, 2025