From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The item arrived promptly. And fifty characters is too long
I order from this site during the holidays and my order comes neatly packed and on a timely manner. I will have to order more often.
I was hoping this cake would taste like my mothers British Christmas cake and it is quite close to it.
I would definitely recommend it.
Excellent as always. The tea has all the wonderful flavors of the season - not strong, not weak; just right.
Seemed like fewer Xmas pudding choices this year. Really disappointed that I could not delay delivery until closer to Xmas.
More limited selection of Xmas puddings
Everything is reasonably priced and package with care. Past shipment. Hope to order before Christmas is over.
English Tea Store delivered exactly what I ordered. Orange cinnamon spice, and I love it.
Received my box with the right tea.Very satisfied with the product.
Wasn't sure it was going to let me ship this as a gift. However, in the end it was alright. I look forward to ordering more in the future. Thank you.
Unique ethnic items, can't wait to try
Christmas brunch items
In researching options for my purchase, I was very pleased with the prices on The English Tea Store's website. I placed an order for six jars of Bonne Maman Fig Preserves.
Unfortunately, the order of was severely damaged in shipping. I received a box with broken glass and preserves smeared everywhere. After cleaning everything up, I was able to salvage 4 of the 6 jars ordered. I asked for the broken two jars to be replaced. The replacement order arrived, and, through the replacement jars were intact, the seal was broken on both jars, so the contents were not safe to eat. I have requested either another replacement shipment, or, if that is not possible, a refund for the two bad jars.
Good site, good prices, easy check-out.
They arrived in a timely manner. I Liked the variety of products available.
This was a NO NONSENSE transaction. I found the product online — ordered it — received it in a timely manner — and it is delicious!
This is the 4th or 5th time I've ordered from EnglishTea Store...and I am always
Very pleased with product, shpping and cost...and most of all the taste of the jelly.
So far it all looks good. Not easy to find 'Red Current' jelly here in Gulfport, Ms so my only option is to order from you. I believe I did this once before and the experience was perfect. Thank you.
I received a different caddy to the one I ordered, apart from that the tea is good and arrived in a timely fashion
The Double earl gray tea i was trying to order was not available
I only buy my tea at the English tea store. Nice flavor.
Usually a good experience. Very disappointed with current purchase of two cup tea pot and cup.
Dear Mary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Berrae, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.