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English Tea StoreReviews 5,696

4.7

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States
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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
251
value
103
shipping
106
quality
104
This company responds to reviews on average within 15 days

Instant Feedback

23,187 reviews
Georgia
1 review
0 helpful votes
Follow KIM M.
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Great selection, terrific prices!
November 24, 2023

I was able to try a wide variety of flavors to add to my tea habit. The prices were very reasonable, shipping was fast, and I'm quite happy with the quality of the teas I bought.

Date of experience: November 17, 2023
Kentucky
1 review
0 helpful votes
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Great! Just wish more of the products I ordered last time were in stock.

Date of experience: November 16, 2023

Great products!
December 16, 2022
Previous review

Great products!

Date of experience: November 16, 2022
California
1 review
0 helpful votes
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I recommend the English Tea Store.
November 23, 2023
Updated review

Disappointed I couldn't order cream custard biscuits is the only thing from my order I wasn't happy about. Other products were very good.

Date of experience: November 16, 2023

Disappointed I couldn't order cream custard biscuits
November 5, 2023
Previous review

Disappointed I couldn't order cream custard biscuits

Date of experience: October 29, 2023
Texas
1 review
0 helpful votes
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Unique teas easy to buy
November 23, 2023

Quality unique and traditional teas, priced competitively, keep me coming back. Great gifts, too

Date of experience: November 16, 2023
Illinois
2 reviews
0 helpful votes
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Lovely, simple, and elegant.
November 23, 2023

When I saw this I had to have it. A great price and I know have enough accessories for a classic afternoon tea! Thank you.

Date of experience: November 16, 2023
Pennsylvania
1 review
0 helpful votes
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Too many surveys
November 23, 2023
Updated review

Too many surveys! Yes it arrived. Yes I love the jelly. Yes I will continue to order it.
Paula Ruddock

Date of experience: November 16, 2023

Leaky jelly jar
August 23, 2023
Previous review

One of the jars (ordered 2 jars) leaked out because the top was not closed. Jelly leaked out all over the package. I can't eat it because it was open and it is very hot outside. I would either like a replacement or a credit for this jar.

Date of experience: July 24, 2023
Michigan
1 review
0 helpful votes
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Nestle Lion Bars
November 23, 2023

Great customer service, order arrived quickly and perfectly packaged. Thank you!

Date of experience: November 16, 2023
Pennsylvania
1 review
0 helpful votes
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Handled with care
November 22, 2023

Smooth transaction from start to finish. Delivered quickly and safely.

Date of experience: November 15, 2023
New Mexico
1 review
0 helpful votes
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It was just fine.and I am enjoying the tea which is no longer in shelves in my area.

Date of experience: November 15, 2023
North Carolina
1 review
0 helpful votes
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LOVEY TEA SET
November 22, 2023

A gift for my niece would wants to host "high tea": perfect

Date of experience: November 15, 2023
Wyoming
1 review
0 helpful votes
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I happened upon the English tea while searching for different and quality black and green teas.
I scrolled for over 30 minutes reviewing every category and teas/ products in the category. It was like being in a candy shop as a kid!. The vast flavors / reviews offered held my attention and I kept scrolling and reading and buying.
The various recipes you offer using teas was intriguing, something new, as well as something I would have never thought about,ever.
You have made drinking and enjoying tea not boring any more!.

Date of experience: November 15, 2023
Texas
1 review
0 helpful votes
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Decent selection and good prices
November 22, 2023

Decent selection and really good prices. Shipping wasn't too expensive, but did take a good while to make it to me, which was a bit disappointing. Was shipped with UPS, UPS dropped it off at my local post office for USPS to deliver, except USPS then turned around and sent it back to the nearest metro USPS distribution center just for it to be sorted there and sent back to my local post office. Would've been great if UPS just went the extra mile, literally, to bring it to my house. But that isn't really too much in control of English Tea Store, so I don't really hold it against them, it just makes me wary about ordering again as I'm not sure which parts of the US my package will repeatedly see before it finally makes it to me. Everything was well packed though and showed up in pretty good condition considering the box was pretty knackered at the end of its journey.

Date of experience: November 15, 2023
Maine
1 review
0 helpful votes
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Confusing customer service
November 22, 2023

I was notified that an item I ordered (teapot warmer) was out of stock despite still showing in stock on the website. I tried calling 3 times and never got through - but connected online chat right away once I saw that. I asked if I could substitute with another color and they said yes - and then the original "out if stock" shipped anyway.

Date of experience: November 15, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Cassie, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.

Pennsylvania
1 review
1 helpful vote
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Delicious!
November 22, 2023

Simply the best! My sister Vi and I love their products. We get the Christmas pudding every year! Very satisfied!

Date of experience: November 15, 2023
Washington
1 review
0 helpful votes
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Positive. I expect I will order from you again. Your selection is good.

Date of experience: November 14, 2023
Iowa
1 review
0 helpful votes
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Almost five stars
November 21, 2023

No issues with the shopping experience but one - I did not get a shipping notification email with tracking. At least, not to my knowledge.

Date of experience: November 14, 2023
California
1 review
0 helpful votes
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Product Quality and Delivery a committed.
November 21, 2023
Updated review

Great. Been buying from this vendor for years. I think they do a really good job despite the shipping charge, I get quality product that I expect every time.

Date of experience: November 14, 2023

Like the tea
January 23, 2022
Previous review

Like the tea. Ordering online is convenient.

Date of experience: December 24, 2021
Maryland
2 reviews
0 helpful votes
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The package made it to us
November 21, 2023

... but it was a stroke of luck that I did get it because it was addressed without the box number that the USPS needs because they don't deliver to our house. I happened to be in the post office on the morning it was delivered and was able to stop them from returning it. The order form doesn't say which carrier is used and if it did, I would know which address (PO Box for USPS or the house address for UPS, FedEx, etc.)

Date of experience: November 14, 2023
Maryland
1 review
0 helpful votes
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Very easy ordering.
November 21, 2023

After looking and looking for my product, your website was the most helpful in deciding my decision to order.

Date of experience: November 14, 2023
Washington
1 review
0 helpful votes
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Great variety of items, reasonable prices, easy and quick to place order. Looking forward to receiving the items to taste!

Date of experience: November 13, 2023