English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
I was able to try a wide variety of flavors to add to my tea habit. The prices were very reasonable, shipping was fast, and I'm quite happy with the quality of the teas I bought.
Great! Just wish more of the products I ordered last time were in stock.
Disappointed I couldn't order cream custard biscuits is the only thing from my order I wasn't happy about. Other products were very good.
Disappointed I couldn't order cream custard biscuits
Quality unique and traditional teas, priced competitively, keep me coming back. Great gifts, too
When I saw this I had to have it. A great price and I know have enough accessories for a classic afternoon tea! Thank you.
Too many surveys! Yes it arrived. Yes I love the jelly. Yes I will continue to order it.
Paula Ruddock
One of the jars (ordered 2 jars) leaked out because the top was not closed. Jelly leaked out all over the package. I can't eat it because it was open and it is very hot outside. I would either like a replacement or a credit for this jar.
Great customer service, order arrived quickly and perfectly packaged. Thank you!
Smooth transaction from start to finish. Delivered quickly and safely.
It was just fine.and I am enjoying the tea which is no longer in shelves in my area.
A gift for my niece would wants to host "high tea": perfect
I happened upon the English tea while searching for different and quality black and green teas.
I scrolled for over 30 minutes reviewing every category and teas/ products in the category. It was like being in a candy shop as a kid!. The vast flavors / reviews offered held my attention and I kept scrolling and reading and buying.
The various recipes you offer using teas was intriguing, something new, as well as something I would have never thought about,ever.
You have made drinking and enjoying tea not boring any more!.
Decent selection and really good prices. Shipping wasn't too expensive, but did take a good while to make it to me, which was a bit disappointing. Was shipped with UPS, UPS dropped it off at my local post office for USPS to deliver, except USPS then turned around and sent it back to the nearest metro USPS distribution center just for it to be sorted there and sent back to my local post office. Would've been great if UPS just went the extra mile, literally, to bring it to my house. But that isn't really too much in control of English Tea Store, so I don't really hold it against them, it just makes me wary about ordering again as I'm not sure which parts of the US my package will repeatedly see before it finally makes it to me. Everything was well packed though and showed up in pretty good condition considering the box was pretty knackered at the end of its journey.
I was notified that an item I ordered (teapot warmer) was out of stock despite still showing in stock on the website. I tried calling 3 times and never got through - but connected online chat right away once I saw that. I asked if I could substitute with another color and they said yes - and then the original "out if stock" shipped anyway.
Simply the best! My sister Vi and I love their products. We get the Christmas pudding every year! Very satisfied!
No issues with the shopping experience but one - I did not get a shipping notification email with tracking. At least, not to my knowledge.
Great. Been buying from this vendor for years. I think they do a really good job despite the shipping charge, I get quality product that I expect every time.
... but it was a stroke of luck that I did get it because it was addressed without the box number that the USPS needs because they don't deliver to our house. I happened to be in the post office on the morning it was delivered and was able to stop them from returning it. The order form doesn't say which carrier is used and if it did, I would know which address (PO Box for USPS or the house address for UPS, FedEx, etc.)
After looking and looking for my product, your website was the most helpful in deciding my decision to order.
Great variety of items, reasonable prices, easy and quick to place order. Looking forward to receiving the items to taste!
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
Dear Cassie, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.