From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Great variety of items, reasonable prices, easy and quick to place order. Looking forward to receiving the items to taste!
The tea arrived well packaged and is of excellent quality. I'm very happy with all the process.
Great selection and price! I loved the selection and the speed of delivery!
Website is user friendly and easy to find things. Check out is simple and secure.
Took a longtime to arrive, the product was very hard and dry.
Has been my tea of choice for many years.and can order easily.
We are loving our new super cute Amsterdam mini tea pots. Now my husband and I can have different tees in our own individual pots. It's a revelation!
Site easy to navigate. Selection of teas is excellent. Comments are helpful.
See above-I don't like there being a requirement of having a certain amount of words needed to submit
Dear Cindy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Everything so far is good some were gifts so I can't answer for them. Delivery was quick and Jin good condition when it arrived
Always delightful ordering from the English Tea Store. Quick delivery.
ETS has always been an easy shopping experience. Ninety percent of the time they have it in the size and/or quantity that I am looking to buy. Always come to them for anything related to tea.
Tea was great, conveniently packaged and arrived quickly. The website was easy to navigate.
Ordering was very confusing and I ended up with two identical orders when I only wanted one
Dear Spellnut, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Been a customer for years. Always quality teas and an amazing variety. Teas can be purchased in various sizes from samplers to bulk packs. Never had any issues with delivery.
Easy and straightforward. But the order was held up for odd reason.
Great communication and fast shipping of my purchase. I'll buy from them again.
I liked the offerings of this shop. I can definitely see using it again.
Easy to order, quality products, great service. Great variety of teas and accessories, deliveries are in good condition and efficient.
So far so good. Bought them mostly for show, and they are pretty
I love the products and as they have always arrived quickly in the past, It was indeed the case this time. Of course, I have English tastes, so that is why I return to this store year by year.
I found the products I wanted quickly at a fair price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kirk, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!