From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love the products and as they have always arrived quickly in the past, It was indeed the case this time. Of course, I have English tastes, so that is why I return to this store year by year.
I found the products I wanted quickly at a fair price.
Great selection and prices. My go to place for Golden glow.
Great variety of products, easy to use site, reliable delivery.
Fast and quick service. Great shopping experience.
I ordered online but when I received my order was disappointed after reading the instructions on the package. To make the dinner it needed more ingredients than you listed on your website and was more difficult to make. When I called I suggested that you change what is listed on your site. The woman kept saying "I am sorry you were confused " I WASN'T CONFUSED your listing needed to be changed, she just kept saying "I am sorry you were confused ". I was not happy. Not sure if I will ever order from you again if that is the way people talk to customers.
Quick and easy to navigate. Thank you
Everything was perfect.
Service response shipping notifications- all great
Easy to use website. Excellent teas and fair prices and good service.
Not enough gluten free/free form foods
If I'm being honest 2-3 items.
I was looking for 1 specific brand and ended up finding so much more. I even purchased some sample teas. The promotion offered applied and check out was easy. My box arrived in the timeframe I expected and was well packed. I am enjoying my favorite brands and really like the 5 tea bag sampler flavors I selected too.
While my email offer code did not work I was glad that I was able to apply a code from online. Excited to find the specific tea I have been searching for on your site.
Wife loves it. She wanted a larger sized tea pot. She absolutely loves this pot.
Very happy with my experience, good price and fast delivery.
Everything arrived as described and in perfect condition, ready to enjoy.
Always easy to find what you have in stock - never placed an order only to be told item not currently in stock. Stock changes frequently.
One of my favorite online retailers. Great product selection.
Excellent website easy to use fast service packaged well for delivery
Easy to navigate website. Quick delivery and great quality of products.
My order arrived swiftly...and the best part...my Digestives were not broken!
Easy to navigate the web pages. Many loose tea choices available.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sherrian, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!