From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Received my order quickly. I have been having difficulty finding Lady Grey tea bags, so was happy to at least find the loose leaf variety on this site. Took advantage of a sale to try some tea flavors that I haven't experienced. Very happy with my choices!
Product was right price and well packaged. Prompt shipping!
I love purchasing tea from this company but am currently very disappointed that Peach Apricot loose black tea has not been available.
It probably occurred because of the manufacturer. All prior orders from this company have been high quality.
I have ordered from English Tea store for several years now and I have always been pleased with the selection, and prompt delivery. They have a great selection of organic and gluten free flavored loose leaf teas!
I've always been pleased with the quality of their products and the speed of delivery. Thanks!
I've always purchased tea that is available in the grocery stores. I attended a tea party and several "specialty" teas were available and I really enjoyed the different flavors of tea. I didn't know that so many different types of tea were available!
Easy and simple. Delivery was exceptionally prompt.
Very easy to navigate site. Found exactly what I was looking for. Thank you.
Ordering was easy and efficient. I was happy to find Barry's Irish Breakfast.
The delivery was delayed multiple times as for some reason it kept going to St. Paul repeatedly. It finally arrived on the 27th of October.
Your company was efficient and great. The Irish decaf breakfast is another matter!NO FRAGRANCE AND DEFINITELY NO FLAVOR. Is there another decaf you would recommend?
Always so easy to order great items. Love the selection
The English Tea Store was really good to do business with. They have a great selection of teas, ordering was easy and the shipping was fast. I will buy my teas from them again.
Fast and easy! Reasonable price for Red Current jelly.
Shipping took a bit too long but overall a good experience
Dear Alyssa, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Nice variety of tea. Ordering was easy.Package arrived intact
Was easy to find what I was looking for on their website and was also easy to order what I wanted. Items arrived within a reasonable time and nothing was broken. Items selected were exactly as shown on the website. Packaging was sturdy and firmly held all the china pieces in place. Will definitely do business with this company again. Overall - I had a very positive customer experience.
Great for those who want loose leaf tea. High scores for selection and delivery
Good to see Nonsuch Estate tea was available
All went smoothly. Order arrived very promptly. I am a satisfied customer!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!