From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy shopping experience. Love the merchandise and it always makes wonderful gifts for my grandchildren.
The website was very easy to navigate. Found everything I was looking for very easily. Would recomend this site to anyone and will be shopping here again.
I was surprised to find that the tea bags in the 50 count boxes weren't individually packaged and labeled. This, of course, means that if I want to tell one from another I will have to leave them in the original boxes.
Normally, I buy several different types of Taylor of Harrowgate, pile them into a large tin and pick the "tea of the day" every morning.
Pricing is very competitive, shipping and packing is fast and excellent.
Great website. Easy to find what I wanted. Fast shipping
Pieces arrived on time, packaging was excellent, and everything intact. The price was right, the bone china was delicate and lovely. Will definitely deal with this company again!
On a whim decided to try the store, could not possibly be happier with having done so. Will definitely order again.
I just love this store. The only problem I have is that there are so many delicious teas, how can you choose?
I love just about anything English or anything made in England or anywhere in the United Kingdom!
Yorkshire Gold is my favorite tea and the Rnglish Tea Company is the only site I could find it. I was able to easily place my order and 4ven better, I received it within a day or two. Great company!
I love the tea-set and tea.It was a present from my British Nanna.
It's easy to navigate through the website & I'm able to find what I'm looking for right away.
Haven't tried either one yet, but I know they will be very tasty and healthy. The 4-star rating is because there are no instructions for the ginger-turmeric loose tea. Specifically how much per cup and how long to steep. I see various steep times on the Internet and they are usually for starting from scratch with fresh ginger and turmeric.
Great sweets from england and i am also a big dinky toys fanatic collector
I looked on many sites for Christmas poppers and these were the best
Disappointed that the package came damaged inside and out
Dear Susan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Quick and proper notifications regarding order and shipping. Fast shipping. Excellent packaging.
I ordered the cobalt blue, changed our mind called back to change it to brown, she said I called just in time and she successfully changer it to brown. We received the blue anyway.
Dear Thomas, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
You give me a 3-day window for delivery when I purchase but it actually is over a week for delivery.
Why?
Dear Kraig, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
I thought Twinings had a Lapsang Souchong in bags?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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