From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So glad I made the decision to buy tea from here. All great tasting and I get to see all these amazing tea sets. Might get one at some point.
English Tea Store seems to be our only place to find some of our favorite teas, so it is disappointing to find some of those not always available, such as Twinings BlackCurrent Breeze and Prince of Wales teas.
Thank you for again stocking Twinings Prince of Wales teabags
Never get answers to questions via emails to them.
Package came quickly. The cakes were fresh and delicious.
Easy website to navigate, quick service, fast shipping, and at the best prices; What's not to like?
Good selection and nice to work with
I also like that they follow up to make sure you got your order
Website was easy to navigate with a good selection. Delivery was prompt. Only thing--it shows up as OnlineStoresPA on my CC, so was a bit confused.
Never again, unless you want to pay for damaged, old, rancid goods, then don't purchase from here. Wish it would've been better but wasn't
Dear Holly, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Website was easy to navigate and they had a good selection of tea. I like to have the sample sizes so I could try them first.
Excellent experience shopping online at your web page, tremendous product (fudge)
I love the variety of teas and accessories, the prices and that my order came so quickly.
This tea set is absolutely adorable! Perfect for a little girl or even a collector. The photos online don't do it justice. The details are beautiful! My daughter loves it!
Fast shipping, fresh tea bags! Like Taylors brand English breakfast tea, early gray
I have purchased several of these tea warmers to match my teapots! I only wish they had even more colors to select from to buy! I would love to purchase a red tea warmer! I am hoping English tea store will add even more colors of tea warmers! I would definitely recommend purchasing this item! I would recommend to buy several in different colors as they are beautiful, practical, efficient & affordable!
The 2 cup teapots are sensational! They are of excellent quality and are a supremely fun treat for an afternoon tea!
I had trouble finding my fav tea (Monk's Blend) in an organic form. But English Tea Store had it, and for a fair price. Very pleased with my order and will order fro them again I'm sure!
My order was handled and shipped quickly. Thank you.
Took a long time for the website to process my order but other than that, shipping was quick and everything packed carefully.
Dear Kristin, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Your array of products is dazzling! I found exactly the teapot that I wanted, then splurged on some tea and sweeties. I haven't had time to try them all yet, but so far - delicious! Everything arrived carefully wrapped and in perfect condition
During the ordering process, I had to check on the size of my product to make sure they would fit for my application. The staff member that assisted me was so kind and helpful, and provided the sizing of the product quickly. Throughout ordering and shipping the communication was great. Shipping was fast and the product was received undamaged. Overall, wonderful experience.
Received everything in a timely matter everything was well packaged and he is wonderful thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review and comments Tobi! We’d like to invite you to check out more of our product selection, we work hard to deliver great products at low prices for our customers - https://www.englishteastore.com/teasets.html