From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I've been drinking the Versailles lavender Earl Grey for years. Obviously, I love it. The EnglishTea Store is the only place I can find it.
Wandering around the Internet, looking for a genuine Brown Betty teapot, I came across the ETS's website. I could have purchased a pot from eBay or Etsy, but I couldn't be sure if I was truly getting the genuine article, or if it would come with a crack, etc. So I opted to go with ETS, where if I wasn't satisfied, I could easily return. The pot was well packaged and came quickly, with notification when it had been shipped. I was also able to use the USPS rather than UPS or FedEx (I have a post office box) as those two latter delivery services can be unreliable in Vermont. (Lots of mis-delivered packages in rural areas where GPS doesn't always work well.) If I need other "English" tea products again, I will certainly head to the English Tea Store first!
Good old fashioned Brit marmalade. Dark with huge pieces of orange
One was broken, this happens every time I order these tea pots.
Not sure why your system will not let me make an account
My experience was okay. The delivery was quick and the set was packed securely.
As I'd heard that it's the most popular tea in England, I just had to try Yorkshire. It is not on the shelves here in Western Colorado, so I was happy I was able to order it from you (and not Amazon). Next I have to try Yorkshire Gold!
The English Tea website was easy to use and I was pleased at how fast they shipped my order. I will for sure be a repeat customer! Thank you,
Everything was great. They mailed straight to my husband.
This is the second tea set I have ordered. The design was absolutely beautiful as well as the quality. I looked everywhere and I couldn't believe my eyes when I saw the price. The shipment was prompt. Thank you again, your store has once again surpassed my expectations.
Very efficient, easy ordering on line. Good prices
The ordering process went very smoothly and I am enjoying my tea very much. There are many varieties of teas to choose from which is a plus. The only negative I have is my order didn't get to me fast enough, lol.
So wonderful to be able to source products from the UK so easily!
I always by the English Tea-store brand tea. The tase is incredible. The closest I can get to having tea in England. Very flavorful
I had looked at a lot of places selling Brown Betty's I was a little shocked actually the prices seem to have gone up over the years but I suppose that's the way with everything these days. However this was not a disappointing purchase by any means and I would have to say that the videos that the English tea store has on YouTube definitely helped as well very glad I got the eight cup. Ordering and shipping was a piece of cake( strawberry sponge to be exact haha) I guess the waiting was the hardest part which wasn't bad but just like any kid waiting in a candy store for his candy the waiting is always the hardest part now isn't it.
Always a pleasure dealing with English Tea Store. Your teas always get rave reviews at our Saturday high tea!
We at Baker House appreciate English Tea Store's service, selection, and exceptional quality. It's what makes your teas the only choice for our weekly high tea that we hold within the parlors of our Queen Anne Victorian Mansion.
Choosing the tea pot was simple, but the delivery took forever.
Easy to order from Amazon. Decaffeinated Irish Breakfast tea is hard to find. It's here!
I was happy to find affordable mini fig spreads for a lunch we put on each year for 50+ people. It was exactly what I was looking for and a great price.
Very easy to navigate. Lots of tea to choose from. Lots of info. Has accessories too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christine, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.