From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Teas arrived as ordered and taste great. I appreciate the samples so I can try various teas.
I liked shopping this way because it's fast and secure.
Since I ordered scones and plum pudding and kaleida cream for my sister-in-law and brother-in-law for Christmas they absolutely loved everything and she was and my sister-in-law really enjoyed the clotted cream so I bought more for her and I'll probably buy more again as her birthday is soon.
I've been buying this tea for a few years now and it is the best, flavorful with plenty of oomph to get to you going in the morning.
You stopped carrying the Scottish Breakfast tea I have been getting for the past few years. I'll see how well this one works for me.
Wonderful selection of tea. Ordering was easy and it arrived quickly.
I found what I was looking for and the price was very reasonable.
Still waiting to hear what you are replacing with the tea sampler I was supposed to get for spending $65.00.
Dear Mary, We deeply apologize for the issue. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The shopping was easy, it was delivered promptly and the product was beautiful
Very helpful and packaged goods properly
Thank you
Good price, free shipping at low price point, fast delivery
They kept me updated on my order and it arrived in perfect condition.
The items arrived in a speedy manner. All the teas tasted good. Thank you for the order.
Easy shopping experience, wish they had Weetabix though. Thank you!
My husband only drinks decaf tea and it is hard to find in our area, except for herbal teas. English Tea Store has a great selection every time I shop.
I have been ordering from English Tea Store for several years. They always have a good selection of teas, both in bags and loose.
My order couldn't be dispatched as the zip code was automatically changed when I entered the shipping address. My bad that I didn't check again but who would expect this to happen? I addressed customer service and they simply said they had delivered to the address given and that I had to contact the shipper. No way to get anyone on the phone/chat at UPS, only very useless AI. So I have spent $ 56 for nothing but hazzle. Very disappointing, first and last order.
Dear Gisela, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great and speedy service. I found exactly what I wanted and have been needed.
I ordered a couple of different kinds of tea and some cookies. I will order from this store again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!