From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The website was easy to navigate. The ordering process was easy to follow. The product was delivered in a timely fashion. Sorry to give only 3 stars, but I was disappointed in the flavor of the tea.
Hard to find this tea and so glad it is free shipping and stateside!
This Cream Earl Grey is amazing. After having similar tea at a castle in Co Springs I decided I had to get some for more frequent enjoyment. The castle gift shop was sold out so I hunted online and found the English Tea Store. I tried a sample and was thrilled that I had found a tea seemingly identical to the Cream Earl Grey I enjoyed at the castle. It is delicious and soothing and the fragrance is wonderful! Thank you so much!
I have been hunting for Cream Earl Grey tea that is similar to one I fell in love with. This is the closest I have gotten to replacing it. Thank you! Delicious!
My order was correct and quick. I was notified every step of the way.
I always find interesting variety of teas, china and English Food and treats that I don't find in my local stores.
Loved the sample sale recently - found some new favorites!
Nice efficient web design - easy to find what I needed and check out.
I ordered Make Mine A Builder's Tea from this site previously.
Last time, everything was fine.
This time, I brewed a cup, and it was not the same flavor as every other time I have had this same
Flavor as every other time I have had this tea.
Aside from no wrapping on the outside of the box, I noticed the box had other changes to the labeling.
This is not the same product I have been buying.
You should warn people about this when they reorder, that the product may be different in some way, even of lesser quality.
I had no way of knowing this before I ordered.
I had a similar problem when I ordered Scottish Blend Tea. The amount of tea in the bags was less, and I wasted my money on weak, flavorless tea.
This new iteration of Make Mine A Builder's does not taste the same as the old, and it doesn't even taste good.
Dear Barbara, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I've been shopping at English tea store for years and have always had a great experience. I've always been able to sample tea, buy cute gifts,and fine useful accessories such as spoons.
I purchased a few different items including tea, food, a tea spoon, and a strainer for tea leaves. Everything was amazing and I will be back for more!
Simple ordering system; easy to find, and at a fair price.
Grateful to find the tea I was looking for when I couldn't find them locally. Affordable and came quickly!
Shopping at the English Tea Store is easy and convenient. I can find tea here that is not available locally.
I love shopping at the English Tea Store. It is so easy to reorder my favorites!
Easy to find my favorite tea! It came fast and just in time as I was on my last tea bag!
Dealing with the English Tea Store was a pleasure. Teapot arrived on time and was exactly as described on the website.
I purchased this item online. I didn't have any problem with ordering.
I was supposed to get 10% off my first order which I just placed. I do not think I received my discount. Can you please check this for me? I only placed the order now because I was supposed to get a discount. I still have not heard back after several weeks!
I was supposed to get 10% off my first order which I just placed. I do not think I received my discount. Can you please check this for me? I only placed the order now because I was supposed to get a discount.
Made the perfect Christmas gift to go with a mug I sent to a friend. All the teas were great! Will likely order a few of them in larger quantities.
I was looking for a particular teapot in size, price, and color. I searched all the usual online but couldn't find exactly what I wanted without high international shipping fees. I stumbled upon the English Tea Store and found the perfect teapot plus several teas and foods I can't find in the states. I'll definitely be ordering from them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pam, Thank you for your great review! We appreciate you taking the time to share your experience with us. We’d like to invite you to save 15% OFF our Featured Teas here https://www.englishteastore.com/teas-of-the-month.html.