The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Too long and too much to do over and over Characters to small to read and light to read the ink
Sounds good but we will see gives some information but not enough yet
You have not done anything yet... then you say my statement is NOT LONG ENOUGH fir you to pay attention to? You have a problemy
Pretty straight forward. Price is right and price is right.
Hopeful to drastically reduce my energy bill. I will install my own built solar system. I want information on your system, thank you, Roy
It's not that big of a deal so far.! Why do I need to have fifty characters in my response?
Is a nature still in? Thank you for the customer service, and are you kidding? Come out? Thank you for coming out and you're home
My experience is so far and greatest I do love it and important for me
Anyway light low not higher I need low light bill I can afford.so i stay with
Utility are too high. Would like to see if my power bill will come down.
Awesome everyone needs to save money nowadays! Thanks for the opportunity to do this
Fast response and efficient communication so far. We will see
I hope I do qualify I really don't have much to say right now because I don't know if I'll apply or not or if I could get approved or not for this bill but if I do it sure would be nice
Easy questions. Wanted to find out more information. Please don't try to sell me anything
I haven't dealt with you how can I rate you? I don't understand how you think someone could rate you over a text message
Great cant wait to try it looking forward to the real break on the electric bill.
I feel positive about this opportunity. However, there are those who qualify due to the expense. They should take advantage of this offer.
So efficiently pre-qualified. Wasn't sure if LADWP would give any consideration for my low energy usage.
Am senior citizen with a reverse mortgage so don't know if solar is doable…