Overview
The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Pretty picture show at the end but no approximate cost of system.
Wow! Seems nice and helpful giving people hope of saving money
Good so far do not know how solar energy will work.
Got no response. My electric company was not listed.
Informed in a way I understood, the agent was very nice.
My electric bill is very. High and we need some kind savings.
Never actually find a sheet that can specify what the system would look like
Do you represent the state of MA or a private company?
Too quick can't finish reading before it goes to the next question or comment
I have no experience with you. I'm only just starting to fill out info u wanted
Suspicion this is a sales effort more than an offer of info, as originally implied
Great, so far it looks good let's see what is next.
So far I'm happy with the information. I would like info on whether we qualify.
You ask for too much personal information just to get an estimate
I'm trying to educate myself on solar energy and what my out of pocket would be?
Responded pretty quickly but haven't given me a quote yet
I received two responses promptly after submitting the information. Well done.
I have heard about being able to save on my energy bill by going green
No comment at this time. Haven't experienced anything yet.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members