The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Not sure about my experience yet, will know more after talking to one of your agents
I like "sunrun" because they understand financial conditions when I am in a bind.I was able to get a postponement of payment date due to heart surgery and other expenses.Sunrun management bends backward to help.
It's nice to have choices. I'm hopeful that this program will help to make my energy bill more affordable.
Am I enrolled for $500 Walmart card or not? How about yada yada yada yada yada where's my 500 bucks?
Am I qualified for free installation? What is the offer? No information provided.
Standard cost of living on the rise with the next government.
Ok Dont know what is going on yet. Home is east-west. What is it going to cost?
Just looking for ways to save on my electric bill. And with a good company.
Yes it's help others about this but l say nothing sorry
Was not expecting to be required to give so many personal details. Do not want people calling me.
Simple, quick, and no goofy tricky tricks to get more info. Thanks very much!
I already have solar panels on my house. I was hoping that I could be reombrused for some of the cost to install them. Please excuse my entering my information I can now qsee this will not work.
Clear and concise instructions were presented to me to secure solar panels. Thank you.
Good work good luck amazing work can i see your work with you ng
Satisfactory and anxious to see if I qualify.Elderly and need a break.
Not to bad but it didn't let me finish it stopped me ween it asked me a question I was getting ready to ancer. I don't rember which question it was
Ease of entry of information requested. Ease of finding the site
Very happy you are providing this service to help the environment
Think it's sales gimmick…any negative feedback or positive comments…
It was quick and easy the computer did most of the work satisfied
I'll give a lengthy message after it all is over with and finalized