The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
No one called me to give me information 207/670/5692
I had solar panels installed about four months ago on my own will I still qualify I hope so please let me know
I expected some sort of response. There was none. I'm not prepared to do but in this fashion. I don't desire any contact from people associated with this site.
There was no quote in the email. The link in the email took my right back to the initial request page.
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Fairly easy format to follow. Waiting for follow-up information.
I don't want anyone calling me! Why can't you just give me the info and I'll call you?
What is to asses? We are only looking for INFORMATION! We have a general idea of what the program involves but more information would be useful.
I have tried to check into this before, and it always ends up that I have to put out lots of $$ to maybe get refuds later. I can't afford it.
Was good to me to here about saving on my bill,because i have to work so hard to pay my bills
We were having a great conversation ti.m we got disconnected
Your site works well. I'm trying to find out if my location qualifies.
Not bad need to see savings what I could save a moth and total cost of solar
I have not talked to anyone about the cost for putting in solar panels and going on solar.
Tidak punya pengalaman untuk tenaga solardia yang menawarkan saya coba tanyakan
Excellent! SUNRUN is a great company. Not trying to hide a thing. Great programs. Easy utilization of premium equipment with great Customer Support.
Confused about energy supplier. Don't know whether Duke, Inc. or Duke, LLC...
Easy to use web browser and navigate through the browser. Thanks
I have been Interesting in looking into the solar panels for several months. This just just gave me the incentive to do it