I purchased a workshop manual for a Honda Stream 2001. The product description claims the file format is PDF and the computer requirements are Adobe PDF Reader and winzip.
However the only file I am provided to download is an OVA file which requires VirtualBOX to be downloaded & installed. VirtualBox also requires access to the network.
I purchased this product believing I would have a PDF copy, PDF files can be viewed on almost every device and can also be printed. OVA files can only be viewed on a computer, Linux, Apple or Windows, they cannot be printed or viewed on a mobile device.
I have contacted customer support but customer support and asked for either a PDF copy or a refund. They have offered to setup the VirtualBox Network for me but that is not what I paid for and does not have the functionality I would have with a PDF and that I require. They have not even addressed my request for a refund.
Avoid purchasing from this company, their product description is not accurate, their customer support is lacking and they refuse to honor the sales agreement.
Hi James - I'm sorry you're not happy with your recent purchase and experience.
I have reviewed your case with our support team. I'm not quiet sure how you were expecting a PDF when the manual you've purchased is this: https://www.emanualonline.com/cars/honda/stream/honda-stream-workshop-manual-emo-529.html - Please reference this against your payment and order confirmation email. The screen shot your showing is of different product - to which we have admitted there is an error but this is not the product you ordered, to further add which is also a. OVA file. May be you could do a screen grab of the entire screen with the URL, file type, and also the cost of the manual?
https://www.emanualonline.com/cars/honda/stream/honda-stream-workshop-manual-emo-529.html - It does not state on this product description you're purchasing a PDF. It clearly states you're purchasing a. OVA file. We do not have in PDF version in our library. To also add YES you can print via the VM.
So I think it's unfair that you give us a 1 star review based off the mistake YOU made. We're always happy to replace for another manual or offer store credit, and on many occasions we offer full refunds (at management discretion), but the fact you're not prepare to admit that you are in the wrong. Our position remains the same with replacement or store credit and I'm afraid we won't be offering a refund.
Jon
Customer Relations@ eManualOnline
Bought this Manual and more than satisfied by the quality and details provided in the manual. A must have if you are DIY lover.
This ebook provides great info on maintenance as well as major tasks. Also gives the occasional trick which will save some time on maintenance.
Hi Alex - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.
Jon
Customer Relations@ eManualOnline
Couldnt be happier with their service. Thank you guys so much for the friendly service and the great deal.
Instant download didn't work but I had a quick and good support to download the manual. Good customer service.
The manual was comprehensive and gave me an understanding of how the car worked in general. Good car Service
Hi William - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Well written and full of good ideas. Bought the other guides for the projects. Between the two manuals you get theory and application.
Hi Neville - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I ordered manual for Pontiac Firebird, I chose the small variant for my car only. It was not small 2950 pages. Fantastic!
I read through this eManualOnline Yanmar Marine diesel engine repair Manual and it had all of the information I needed for me and the price was great!
Hi Olivia - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I had problems downloading it but the help I received from the help desk was brilliant now works great
Many thanks
The manual has good information regarding all the repairing process. I highly recommend this manual to everyone.
Hi Andres - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Great manual, lots of information and ideas, well written and packed with advice and tested expertise! Great guide from eManualOnline.
Hi Theo - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Good enough for most things. Anything you need more detail on you can check on Youtube. Their service is good.
Hi Edward - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Awesome customer service I received from them. Definitely recommend them to anyone who want to take the best service.
I bought a copy of New Holland LS180 Skid Steer Loader Operators Owners Maintenance Manual for 50$ on one of the manual shops but I got for 22$ at emanualonline.
Not only do you get access to your Fiat Ducato manual, but also upto 10 other manuals if you subscribe to eManualOnline. Cant get any cheaper.
Hi Alexander - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Manual does not work on Windows. Absolutely waste of money and time I newer buy again from this website.
Hi,
We are extremely sorry for the experience.
Do you have an Order ID and/or Ticket ID? I will look into this ASAP.
Jon
Customer Relations@ eManualOnline
The manuals do not include repair instructions as promised. Nearly impossible to download. Customer service is non-responsive. They are thieves.
Modern-day BMWs are refreshingly straightforward vehicles compared to many out there today. Highly recommended. You would definitely love it
Hi Maicel - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.
Jon
Customer Relations@ eManualOnline
Overview
eManual Online has a rating of 2.7 stars from 651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eManual Online most frequently mention virtual machine and ova file. eManual Online ranks 4068th among Education sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline