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eManual Online

How would you rate eManual Online?
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Germany
1 review
0 helpful votes
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Scam website
April 4, 2025

It's all scam, before i bought the manual i send the vin the car a model and they told which one. The manual is a mess, ******* pages and impossible to find anything, and is not for my car, not even the engine drain plug it explains for my model, and they will not refund the money, avoid buying here, its a scam

Date of experience: April 1, 2025
Jonathan T. eManual Online Rep
1 month ago

Hi Luis - I understand your frustration. We provided the genuine OEM Service & Repair Manual, which is designed with a comprehensive bookmark system for easy navigation and a robust search feature to pinpoint specific information quickly. The manufacturer formats this manual to include all necessary details for your vehicle. You mentioned difficulty navigating the manual; we recommend using Adobe Acrobat for optimal access to its features. We’ve also shown that your engine information starts on page 4495, confirming the manual’s coverage for your vehicle. While we stand by the quality and accuracy of our manuals, we have extended an offer for full store credit despite the manual being correct and fully downloaded. Our policy on digital products, once downloaded, does not typically allow for refunds, but we’re trying to accommodate you with this credit. If you have further concerns, please contact our support directly.

Best,
Jon@ Customer Relations

Canada
1 review
0 helpful votes
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**BUYER BEWARE**
March 20, 2025

**BUYER BEWARE**
I purchased a digital download manual for a 2020 WRX STI. The description of the manual said WRX STI. What was sent in the download was a manual for an Impreza, nothing to do with the WRX, yet alone a WRX STI. I asked for a refund as the manual was falsely advertised, and I didn't get what I ordered. I was told "sorry you're not happy with your purchase, but because you downloaded the manual, we can't offer a refund."
If you have money to throw away and feeling lucky, buy from them, you may or may not get what you ordered.

Date of experience: March 20, 2025
Canada
1 review
0 helpful votes
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BUYER BEWARE: After placing an order, eManual Online sent me the wrong vehicle service and repair manual. It was in a simple PDF format. After contacting them, I was told I had to download an app. They did not disclose installation of an app was required to view their content. Due to the file size, it took several hours to complete. I couldn't get the app working. When I asked for a refund, they refused. This company oversells, underdelivers and lacks integrity. After reading the 1 star reviews, this appears to be a common issue. Contact PayPal and/or your credit card company to file a dispute resolution. I will notify mechanics to avoid this company, and you should, too.

eManual Online attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2024
Jonathan T. eManual Online Rep
5 months ago

Hi Tai E, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly. I look forward to you response.

Jon
Customer Relations@ eManualOnline

Germany
1 review
3 helpful votes
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Just Superb!
January 13, 2024

This Mercedes Benz repair manual is a comprehensive guide. It covers every aspect of maintenance and repair. What I liked the most was Diagrams which are very helpful in understanding the location of a particular component and how to access it without breaking any thing. A bit pricey but does the job efficiently.

Date of experience: January 12, 2024
Jonathan T. eManual Online Rep
over a year old

Hi Cory - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Australia
1 review
2 helpful votes
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Automotive Almanac
January 3, 2024

Ever since I got my hands on this manual, my repair expenses have dropped significantly. I fix everything in my own driveway, and while I commit many mistakes, this manual helps me learn and save a lot of money at the same time. It's better then asking questions online and getting confused.

Date of experience: January 3, 2024
Jonathan T. eManual Online Rep
over a year old

Hi Solomon B - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Washington
1 review
1 helpful vote
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While the occasion when the sought information was needed has passed, there have been numerous exchanges with the seller. Security is a reasonable concern. The seller, however, insists failed access to the product is my fault for not circumventing the security.
While offering help, they now demand I send VIN identification numbers and more. When trust is the problem, such demands seem intended to aggravate, making the requested refund, for services not received, as more trouble that it is worth.
The primary issue for me is: I purchased access to online information. My payment was accepted, but, following their instructions, I was not able to access the information I needed. How much is information, offered after it is not needed, worth? Would you have noticed the download had a file type of ".ova", and known you were to create a virtual-machine, not a browser link?

Date of experience: April 2, 2024
Jonathan T. eManual Online Rep
over a year old

Dear Grant,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced and appreciate the opportunity to address your concerns.

We understand the importance of security and take it seriously. Our team works diligently to ensure our customers have a seamless experience accessing our products. We're sorry to hear about the difficulties you've encountered accessing the information you purchased.

Regarding your concerns about providing VIN identification numbers, please rest assured that we prioritize customer privacy and only request such information to ensure we can accurately assist you with the correct product. However, we understand your apprehension and will do our best to address your concerns without additional requests.

We also understand your frustration with the file format and the instructions provided. We strive to make our product descriptions as clear as possible, including indicating that the product requires virtual machine software for access. We apologize if this wasn't communicated effectively, and we appreciate your feedback on how we can improve.

As for the refund policy, we regret any inconvenience caused. Our policy is designed to ensure fairness to all customers and maintain the integrity of our digital products. Nevertheless, we'll review your case closely to see if there's any flexibility we can offer.

Please feel free to contact us directly with any further questions or concerns. We're here to assist you and ensure your satisfaction.

Thank you for your understanding and patience.

Best regards,
Customer Relations Team

Czechia
1 review
1 helpful vote
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Gem!
November 21, 2023

Tried this manual after a friend suggested this website. Prices here are very competitive and download was done within minutes. Good tier manual if you ask me. Better than all those Haynes crap; it is straight to the point, zero bull$#*!, and incredibly helpful. A must have for my fellow DIYers.

Date of experience: November 20, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Sydney - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Belgium
1 review
0 helpful votes
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Best manual
November 18, 2023

The best manual on the Kawasaki Mule I have seen so far. Has all the information in one place so it helps. Earlier I used to spend hours online looking for a fix which wasn't there on other manuals. This manual saved me a lot of time. I'm definitely going to give 5 stars and recommend this particular manual.

Date of experience: November 18, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Renato - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Estonia
1 review
1 helpful vote
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Handy helpful guide
November 23, 2023

It's been a long time I used my Ford F150. It was sitting in the garage for a year now, luckily this manual helped me to bring it into working condition. A go-to source of repair information and a must have. Nothing can beat its step-by-step instructions. Truly a DIYers friend.

Date of experience: November 22, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Clair - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Bulgaria
1 review
0 helpful votes
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Awesome manual!
November 14, 2023

Awesome manual at the given price, love every bit of it. From the flowcharts, engine diagrams and wiring schematics, this manual has it all. Language used is is very easy to understand so that's also a plus point. Would benefit both professionals and newbies alike. Highly recommended manual for DIY and home mechanics.

Date of experience: November 14, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Kelvin - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Australia
1 review
1 helpful vote
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Valuable resource
November 10, 2023

The dealership was quoting some stupidly expensive prices for a simple window regulator replacement. So I opened this manual, and searched online for the part which costs almost 10x less than what the dealership was asking. Followed the instruction and did the replacement without a hassle. Really happy with my purchase.

Date of experience: November 9, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Corey - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Canada
1 review
0 helpful votes
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Support was excellent.
January 29, 2024

Bought Toyota Yaris manual in a hurry. After Making the payment I realized it was a OVA type of file and needed some expert level of understanding to open it. Emailed support and they were quick in helping me out. Guided me through the whole process and in the end it was a pleasant experience.Definitely recommended seller.

Date of experience: January 27, 2024
Jonathan T. eManual Online Rep
over a year old

Hi Mauro - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Bulgaria
1 review
0 helpful votes
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Outstanding support team
February 18, 2024

Used this manual for references while working on my Aunt's Z3. I've a little knowledge of Automobiles but mainly on F150. This manual provided all the needed information in a straightforward to the point manner. Really liked this manual and the support provided by the emanualsonline team, hence full five stars. Cheers!

Date of experience: February 16, 2024
Jonathan T. eManual Online Rep
over a year old

Hi Kenton - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Cambodia
1 review
2 helpful votes
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Troubleshooting Master
November 24, 2023

My W211 was leaking oil for some time, and I didn't have the time to visit the mechanic. So one morning before going to work I decided to try my own hands using this manual, and wallah! Turns out it was a defective oil gasket. The manual showed me the issue in the first attempt.

Date of experience: November 24, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Ambrose - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Austria
1 review
1 helpful vote
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Worth the price
January 21, 2024

Highly impressed with the clarity of diagrams and how everything is explained using flowcharts. A must have if you wish to take good care of your Cummins C series.

Date of experience: January 19, 2024
Jonathan T. eManual Online Rep
over a year old

Hi Loren - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Iceland
1 review
0 helpful votes
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Nice customer suppport.
August 23, 2023

This Holden Commodore repair manual is a comprehensive guide that makes DIY repairs a breeze. With step-by-step instructions, nicely supplemented by clear diagrams, I've been able to tackle everything from basic maintenance to advanced fixes without any major issue. It's a must have manual for in house trouble shooting and maintenance.

Date of experience: August 23, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Darrin - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Denmark
1 review
0 helpful votes
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User friendly guide
October 29, 2023

I was having some starting issues now and them. My uncle suggested to install new plugs and also recommended this manual. Changed the spark plug on my Mini, took me roughly about 15-20 mins, and that too as someone who is looking at the car's components for the first time. This manual is a major step up if you wish to do your own repairs.

Date of experience: October 28, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Patrick - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Illinois
1 review
0 helpful votes
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Excellent resource for complex repairs
January 3, 2023

Well, there are all kind repair resources available online- and oftentimes the backyard auto gear head can start to believe that most every issue can be solved in online forums where collective knowledge and experience on very specific subject is easily accessible. That said, getting onto forums whether on a mobile or a PC isn't a brightest idea in cold greasy confines of a garage or when troubleshooting or even rebuilding a engine. Sometimes the best thing is to go back to the official manufacture guide for the product and in my case it's Audi A4 Repair manual.

Date of experience: January 3, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Jerrold - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Denmark
1 review
1 helpful vote
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Clear cut and concise guide, Top notch service
October 22, 2023

I am amazed by the attention to detail of this manual. Very useful when you are dealing with maintenance work, however it also provides a lot of info on major overhauls. Service provided by the emanualonline was top notch, download link was created instantly. Time saver if you are in a hurry. Highly recommended.

Date of experience: October 21, 2023
Jonathan T. eManual Online Rep
over a year old

Stacey - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

New York
1 review
0 helpful votes
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Overall nice
October 24, 2020

I've had issues with the brakes on my Suzuki and the mechanic pretty much would rip me off. If I didn't find this helpful manual, I would not have been able to fix the issue in no time for a very affordable price. Glad to have found this site, thank you emanualonline.com

Date of experience: October 24, 2020

Overview

eManual Online has a rating of 2.7 stars from 651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eManual Online most frequently mention virtual machine and ova file. eManual Online ranks 4068th among Education sites.

service
285
value
287
shipping
6
returns
256
quality
283
This company responds to reviews on average within 1 day