eManual Online Questions & Answers

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Here’s what consumers have asked with answers from eManual Online staff and previous consumers.

19 questions answered
5% answered in 1 day
Question:

How detail are these manuals? are they like a factory manual?

Answer:

Yup, like the factory manuals indeed, if not better

By Jonathan T., Customer Relations
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Question:

When am i going t get my refund? your system is not giving me the manual purchased.

Answer:

Do you have a ticket ID and/or Order ID? Or contact us here: https://www.emanualonline.com/support.php

By Jonathan T., Customer Relations
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Question:

If you are based in the us, why am i being quoted in uk pounds? nicki from montreal canada

Answer:

You should be quoted in CAD if you are in Montreal...

By Jonathan T., Customer Relations
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Question:

I ordered and paid for an emanuel service repair for a ford tractor 5610 but i cannot print it out. please send it to me again. order 576963.

Answer:

The file is PDF file. Just simply press CTRL + P and select your printer to print!

By Jonathan T., Customer Relations
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Question:

How to start

Answer:

Purchase the manual and you will get a download link...

By Jonathan T., Customer Relations
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Question:

Hi,i can not get my download to work in adobe reader

Answer:

It really depends on the file you have downloaded. If its a PDF file, it will play in Adobe Reader...

By Jonathan T., Customer Relations
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Question:

I ordred a month ago how long does it take for shipping

Answer:

Hi Ronald, as soon as you make a purchase we instantly email your digital manual using a download link. We do not sell any physical products so you won't be receive anything. Please DM me your order ID or your email address, and I can take a look right away. Jon

By Jonathan T., Customer Relations
Question:

Hello i ordered the same manual twice by mistake one on the 13th and the 18th of january the manual was for a honda cv-r the amount of £18-95 still no

Answer:

Hi Robert - Please send me the email address you used to make the purchase or the order numbers and I can take a look into this for you. Thanks Jon - Customer Relations@ eManualOnline

By Jonathan T., Customer Relations
Question:

Answer:

Hi Manuel - I'm sorry you feel the need to spam all our review sites. Unfortunately, it doesn't get anywhere. I'm extremely sorry about the experience you've had. The customer care team have tried to be helpful, but I guess as I mentioned in previous reviews, I don't think anything we do will satisfy you. We do all we can to support our customers, even going outside our refund and return policy on many occasions. I'm afraid we won't be able to issue a refund, however, I can still offer store credit up the same value of your purchase. Thanks Jon - Customer Relations@ eManualOnline

By Jonathan T., Customer Relations
Question:

Status on order over 2 was ago for emanuel for 2005 2 stroke merc on motor

Answer:

Hi William - Please contact us through https://emanualonline.force.com/s/contactsupport with all the information you have i. E email address, full name, Order ID etc and we can certainly take a look for you. Thanks Jon - Customer Relations@ eManualOnline

By Jonathan T., Customer Relations

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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