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eManual Online

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GB
1 review
0 helpful votes
Follow Jodie L.
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Full of easy to follow details, simple explanations, never thought that vehicle repair and service were so easy to understand until I got this eManualOnline manual for my SL-CLASS R107.

Date of experience: September 17, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Jodie - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Brazil
1 review
3 helpful votes
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Simply Amazing
January 24, 2018

I have my manual delivered to me on a flash drive in no time. It saved me a lot of money as my customer almost sent his car away.

Date of experience: January 24, 2018
Texas
1 review
0 helpful votes
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Detailed manaul
March 22, 2018

If you need complete eBook case 621 f 721f tier wheel loaders operators manual, go
For this one thank you!

Date of experience: March 22, 2018
GB
1 review
0 helpful votes
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Recently bought a manual for Volvo XC90. I am very impressed by the quality of manual.
Thank you guys!

Date of experience: February 13, 2018
GB
1 review
0 helpful votes
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Amazing service
May 24, 2021

I've been a gearhead for over 30 years and I've always had eManualOnline repair manuals whether I'm doing a total rebuild or just a minor repair these manuals helped me to solve problems.

Date of experience: May 23, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Justin - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Bangladesh
1 review
0 helpful votes
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My fav manual
October 15, 2021

Five out of five stars. The tutorials' general application appealed to me. They aren't brand specific and can be used on a variety of vehicles

Date of experience: October 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Heather - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Florida
1 review
1 helpful vote
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Good manual
September 22, 2022

Through and detailed guide! Teaching myself about ATV and maintenance, so this is a good reference when I need to know more than the YouTube.

Date of experience: September 22, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Cletus - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Australia
1 review
0 helpful votes
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Refused to refund
April 6, 2022

I recently purchased an manual for my car, I received the link to download the manual but every time I tried to download the manual the download failed. I worked with their support ppl to try and resolve the issue but the download kept failing coming up with an error message that there were issues at their server. I provided them with speed test results for my internet connection, tried downloading with different browsers and even requested a pdf file instead. After persisting over a week to try to get the download I finally requested a refund, AT NO POINT DID THEY OFFER A REFUND despite being unable to provide me with the item I paid for. My request for a refund was refused and they claimed that their logs indicated I had received the download. I clarified that I had not, only to receive a reply that they had sent me a third party download link and it was downloading fine on THEIR END!
Terrible customer service and I should have been offered a refund instead of having to lodge and escalate a case with PayPal! I mean FFS it is $14.99! Just homai me a bloody refund!

eManual Online attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Vanessa - I'm sorry to learn about your technical difficulties with downloading your purchase. Can you please privately message me your order number or email address and I can look into this and have this fixed for you right away. I look forward to your reply.

Jon
Customer Relations@ eManualOnline

Ghana
1 review
3 helpful votes
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Satisfactory Service
January 24, 2018

The site is very good to shop from. It is simply amazing how they are able to put all these manuals together.

Date of experience: January 24, 2018
GB
1 review
0 helpful votes
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Very good service
May 25, 2018

I fond them very helpful helping me to install the software it is all working 100% and i will use them again

Date of experience: May 25, 2018
Texas
1 review
0 helpful votes
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Accurate
October 9, 2021

Very thorough and detailed, accurate, great price point. Exactly what i wanted. Everything is in my mind, so I feel very good

Date of experience: October 9, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Bstofes - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

New Jersey
2 reviews
2 helpful votes
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Very nice quality
January 6, 2021

Everything I've needed to protect my investment. Clear instructions and everything I've needed when working on my Volvo EC160CL plus much more than I would ever attempt.

Date of experience: January 5, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Clayton - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Bangladesh
1 review
0 helpful votes
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Really interactive customer support. As far as I remember it was Rahul who answered my call and immediately helped me fix my downloading problem.

Date of experience: October 9, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Gottlieb - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Colorado
2 reviews
1 helpful vote
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True forklift manual
August 11, 2021

This eManualOnline Yale NS Forklift repair manual is a masterpiece. If you don't have one, get one. You will wonder how you got along without it.

Date of experience: August 10, 2021
Jonathan T. eManual Online Rep
over a year old

Hi David - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Belgium
1 review
0 helpful votes
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Overhelmed!
June 7, 2022

Can't explain how helpful this manual is! Really is top quality! Rebuilt my engine and it had all the details for the whole of my repairs!

Date of experience: June 6, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Owen - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

RU
1 review
0 helpful votes
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This was my second time ordering on this site, everytime service is splendid and no worries with ordering process, you get what you want right away.

Date of experience: June 4, 2018
GB
1 review
0 helpful votes
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Excellent!
May 3, 2018

Had some initial set up problems - at my end, but I was efficiently assisted and was soon up and running. The manual works like a dream.

Date of experience: May 3, 2018
Rhode Island
1 review
1 helpful vote
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Wrong manual
September 20, 2022

They sent me the wrong manual. I will not buy another product from them. I just wanted my money back but they would not do it.

Date of experience: September 20, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Anthony,

I'm sorry to learn about the experience you have had. I've looked into your case 00478785, and I can confirm we will not be issuing you a refund. You can't simply order a manual, download it, and then say you don't want it, and expect a refund. I would highly recommend reviewing our returns and refund policy.

However, as you've now raised a dispute through your payment vendor, your current case 00478785 will currently be closed. We'll continue to communicate through the dispute channel. This ensures transparency and a single channel of communication without causing any confusion.

I hope we can turn your experience around and come to a resolution on the dispute channel.

Jon
Customer Relations@ eManualOnline

Virginia
1 review
2 helpful votes
Follow terry H.
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I selected year and model, paid in full, received wrong file, they refused to refund me, Simply scam

Date of experience: August 22, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Terry - I'm sorry to learn about your experience. Please kindly provide me with your Order ID or ticket number so I can immediately look into this and resolve it for you. I look forward to your reply.

Jon
Customer Relations@ eManualOnline

New York
1 review
0 helpful votes
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I ordered a manual for my 2000 Mercedes c230 (W202 chassis). I received a download for a 2001-2009 c230 (W203 chassis). When I sent an email notifying them of their error, a response came from someone named Bojan telling me that the manual sent to me was for a C230. He ignored the fact that it was the wrong years and wrong chassis. I sent a second email telling him that the 1994-2000 c230's were totally different cars from the 01-09 c230's. His response was to ask me for my cars VIN number! I told him that this was not necessary because my car definitely is a 2000 c230 W202, and the manual that I received definitely is for a 01-09 c230 W203. He again asked for my VIN number, and I just sent an email asking for a refund because he either doesn't care or is incapable of understanding the difference between car model years. This issue should have been resolved effortlessly, instead, they seem to have incompetent people working for them. I will also be filing this with the Better Business Bureau. If this is being read by Support at e manual online, my Ticket ID was: CVV-840-******* so that you can see the email lunacy customers have to endure for such an obvious simple matter.

Date of experience: January 24, 2019

Overview

eManual Online has a rating of 2.7 stars from 651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eManual Online most frequently mention virtual machine and ova file. eManual Online ranks 4068th among Education sites.

service
285
value
287
shipping
6
returns
256
quality
283
This company responds to reviews on average within 1 day