ElleSilk

Ordered an item off this site well over a month ago with an expected delivery time of 5-7 business days. When it still had not arrived in 3 weeks I emailed the company and was advised to follow up with the courier direct, which I did and was given the run around by them. Went back to Ellesilk and explained my order was with them I wanted my product by end of week (when it was needed for a baby shower) or a refund. They told me I would have to "refuse the package" from the courier -- a package I still had no idea where it was. And then they would send it back to their warehouse (which is in China) and then they could refund me. I explained at that time it was too late for shower AND I was out of pocket for a package I am not even sure they sent. Helen who I spoke with was incredibly unhelpful and downright rude at times. I would not buy from them, delivery times stated are not accurate and there is no customer service if anything goes wrong. The package eventually showed up nearly 5 weeks later and at this stage it is incredibly battered..

[[ASIN: B017GXOZX6 ElleSilk Women's Silk Pajama Set, 100% Charmeuse Silk, Super Soft Light Pink S]] I bought this item and paid an additional $30 for them to customize the garment to fit my measurements... big mistake. What I received did not match the custom measurements. It appears they do not make these for anyone taller than the model who they say is 5' 7" tall regardless of what your measurements are. Their return policy does not allow for returns for any custom items which is understandable if the item had been made to the custom measurements that were given to them. It also took them an extra week to send my express shipment, poorly made item. In their email they so thoughtfully stated while I could not return or exchange it for a size that fit, I was free to reorder it in another size and pay for another one of their poorly made, overpriced items. Needless to say I will waste no more time or money on Ellesilk.

Ordered a pair of silk pajamas from ElleSilk for $180 in December of 2020. They arrived fairly quickly given the distance, that is the best thing I can say about this company. The pajamas literally started falling apart within 7 days of use, tag falling off, runs in the silk, etc. I contacted customer service thinking they would stand behind their product, especially at this price point. I was wrong. After a series of emails I was instructed to send the item back to China at my expense, once received they refused to do anything to remedy the situation even though they acknowledged the set was piling and running. Their refusal was based on the fact the item was used. Of course it was used, how would I have know about the lack of quality without wearing the item. I didn't spend $180 to look at the pajamas in their packaging. They offered to replace them but with a $100 restocking fee. I refused and now the disintegrating pajamas are on their way back to me. Do yourself a favor and avoid this company and their inept (uncaring?) customer service.

I ordered a silk nightgown for my wife from the website and am now stuck with an oversize item I cannot return.

The main problem is that most of their clothing is dispatched directly from China and there is no return allowed. This is not stated on the homepage, the product pages, the ordering or transaction pages. It is in the small print on the returns page.

The second problem is that they also lie to Chinese customs by indicating this is a polyester item, and it seems genuine silk to me. But, this potentially means that buyers may be held to account for import duties.

The third problem is their sizing is all wrong. The 'Medium' I ordered stated that it was size 8/10 for a woman. It is not, it's a 14 minimum.

So, not only do they not accept returns, but their sizing means that returns will be inevitable. Except they won't admit them. Which is also in contravention of Trading Standards.

So, you have a company that can't measure properly, lies to get through customs, won't accept returns of clothing and are rude when it comes to customer service. I think that should be enough reason not to consider them again.

I am normally careful when it comes to this kind of purchase... and I did take care. But even then their deliberate hiding of the truth about their service meant that I was taken in.

Avoid!

The silk pillowcase is exactly what I wanted. It is of the highest quality. Very easy to insert my pillow into and easy to clean. I highly recommend it.

THE BLANKET IS AMAZING, UNBELIEVABLY SOFT AND WARM, and makes me pumice and cream up my hands and feet or I can feel the skin flaws catch on the fabric. This is AUTHENTIC, FABULOUS, RIDICULOUSLY TOUCHABLE and I hate to get out of bed and leave it behind me each morning, so I have taken to wrapping it around me and working in bed instead of at my desk when I work at home, especially on the cold days, although it is an all season blanket, so you could use it all year round.

It's such a amazing clothing i love it so much it's so beautiful and i love it so much it's the best

This company is a fraudulent company. First of all, they are posing on instagram as if they are located in Oregon, Portland USA. When in actuality they are located in China. Not to mention stringent and archaic rules when it comes to return/exchange. I placed my order on 02/15 and did not receive the item till March. My pants for the pajamas were too tight, i asked if i could exchange just the pants and keep the top. They refused saying i have to pay to get a mixed order, i said okay. Fine, i will just get a size up in both top & bottom, that was another charge. Which i agreed to. I only found out there are actually located in china when it was time to return the package. That did not deter me nonetheless. I sent my package and it took a little over a month for the item to get to china considering Covid and how slow the post office works. Mind you, on their website it says i have 30days to return from the day the item got to me. This fraudulent company said i MUST ship the item by march 11th. Found that ridiculous but did it anyway. Only for the item to get to the company and i am being charged for stains and creases. Like how, I never wore the pajamas outside when i tried it on, additionally this item was in transit for a whole month, you don't expect for it to get wrinkled? Like be real. I actually paid USPS extra to treat the package as fragile but again i am not there to make sure that they do. So this company wants to charge an additional $90 for the pajamas. This is aside a $75 already have to pay for the exchange, making the total over $300. I never even asked for a refund, i always wanted an exchange because i really want the pajamas but at this point i honestly need a refund. Like its crazy. DO NOT ORDER FROM THIS COMPANY