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ElleSilk

How would you rate ElleSilk?
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Arizona
3 reviews
6 helpful votes
Follow Marjorie G.
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So I misunderstood the refund policy (it said there was a 10-day no quibble) but then the details say my item was an exception only for an exchange. The nightie silk quality was okay - I have had much better. The fit was really strange and the size was right. The "vest" had a back shorter than the front and the long nightgown gaps a lot under the arms. It is also not a full length gown and I am only 5' 5" and the straps are not thick enough to last a long time. I am stuck with the items I ordered but if I had known that I could not return them, I would have purchased fewer items to try.

Date of experience: December 8, 2016
GB
1 review
2 helpful votes
Follow sean o.
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I recently bought a set of Pjs for my wife. 8 days after ordering they arrived, When she opdned & tried the top on it was really baggy. Contacted company several times only reply was 10 day policy have 10$ off next order. Always thought asking for a credit note & returns were from date of receipt & since this is internet shopping law is 14 days.

Date of experience: May 10, 2019
Arizona
1 review
5 helpful votes
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Do not buy here
August 16, 2018

If you need to exchange the item, or even return, you will have to send it back to China with the tracking number. And the shipong cost starts at $63 from California. It is ridiculous. They do not have a phone line for customer services too. Left aside that the product is not true to size. I have not washed it to know if it would shrink

Date of experience: August 16, 2018
Pennsylvania
1 review
3 helpful votes
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Convinced it's a scam. I ordered sheets with express shipping on April 1. April 9 I sent a request asking where they were. April 11 they told me the sheets were originally out of stock but were shipped. I asked for the tracking number and they said they do not have one. I understand things are a little hectic with COVID but you still need to tell people when things are out of stock. Not having a tracking number is raising red flags. I asked for a refund and my request has been ignored. I am now disputing the charge with my credit card and going back to Lilly Silk.

Date of experience: April 13, 2020
Oregon
2 reviews
2 helpful votes
Follow brenda w.
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I ordered a king sized blanket to fit a king sized bed. I didn't measure my mattress to confirm that their king blanket would fit my king bed. This blanket is skimpy in weight and size. It barely covers the top of the mattress.

Their response was that they listed the blanket dimension and are sorry their king blanket does not fit my king bed; as if mine king sized bed is a different size than the rest of the king sized beds in America.

Date of experience: July 8, 2015
California
2 reviews
1 helpful vote
Follow Sarah W.
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The silk blanket ordered from this site is much higher quality than what I was expecting! So soft! And the blanket seems to hold up great to washing. My daughter was excited to trade her old "well-loved" blanket for this one! Excellent buy! Thinking of getting another one for my youngest. It would be nice if they offered more girly colors... but that's my only complaint.

Date of experience: June 28, 2013
California
1 review
1 helpful vote
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I am amazed that a duvet so light in weight can give so much warmth when you are sleeping! It drapes over your body and makes you feel all snug and cosy without the feeling of heaviness. The service and expertise offered by ellesilk team is excellent and after ordering, my duvet was sent out promptly in the post. The luxury of silk is definitely worth the investment for a good, quality night's sleep!

Date of experience: February 21, 2014
China
1 review
2 helpful votes
Follow Kelly B.
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We gave the silk comforter to my mother and she called me the next day to say it was the first night she had slept through the night in many years without waking up! This is a great gift--for someone else or yourself-- not too warm, not too cold... just right!

Date of experience: July 22, 2015
California
1 review
1 helpful vote
Follow Eva P.
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I love the beautiful soft luxurious pink silk blanket. My sleep is more restful and my skin allergies are much better! I give this product a 5 star rating. Everyone should have silk blanket for the pure healthy good benefits! I plan on giving more silk blankets as Christmas gifts to the rest of my family.

Date of experience: November 13, 2014
California
1 review
1 helpful vote
Follow Daron B.
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This is the third silk nightgown by ElleSilk that I have purchased for my wife. Totally worth it. This product is of exceptional quality, was beautifully packaged, and arrived quickly. My wife is pretty small, the size small fits her fine. It's lightweight and flowing, so sizes are relatively forgiving. Each one I ordered arrived on time, and was
Nicely wrapped.

Date of experience: June 23, 2014
Utah
1 review
2 helpful votes
Follow Jessica D.
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The silk sheets feel excellent, true to Size. My gf loves the sheets but says they wrinkle too easily - from a cursory look, I would agree. It's not a problem for most people, as the blanket tends to cover the sheets, but just putting that out there. Overall, however, I really like the sheets and am happy that they are the most comfortable bedding I've purchased, I recommend it!

Date of experience: August 27, 2014
Japan
1 review
1 helpful vote
Follow Kara H.
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I purchased the silk cover from this site. I have not been disappointed and now I find it very hard to be comfortable sleeping on any other fabric of pillowcase, including satin pillow cases (very annoying!). My belief is that the silk is also kinder to my face than other fabrics. I will be buying more.

Date of experience: September 18, 2014
California
1 review
1 helpful vote
Follow Helen C.
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I went looking for a silk pillowcase because I heard that were great for my skin and hair. After looking around on-line, I found this site, it sounded like it was what I wanted but some of the reviews made me nervous. Well I took the chance and am glad I did. It fits my pillow just fine and feels great. Affordable price. Love it!

Date of experience: January 21, 2015
California
1 review
1 helpful vote
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Great buy!
December 16, 2016

I bought a set of sheets from ElleSilk for our new bed room. I ordered them in Queen Size and they fit my queen size bed well and the suede rose color matched my bed room perfectly. They are so comfortable that it's hard for me to get out of my bed. Just a little expensive, but worth every penny! I will buy a silk duvet cover from the website in the same color to complete our bed.

Date of experience: December 16, 2016
Florida
1 review
1 helpful vote
Follow jessica P.
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Ordered pillow cases from this site, they are really lovely. I got two because I only use them for a few nights before washing. The silk is very smooth and seems heavy enough to be durable. They've been washed four times at this point, and no signs of wear are evident. They are a little big for my standard size pillows. I do realize they are "queen size," the size would be less of an issue if it weren't for the envelope-style closure of the case. Very nice quality pillow case, especially given the price!

Date of experience: August 20, 2012
California
1 review
0 helpful votes
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The pillowcase is the best thing I have ever done for my hair and face! It's so smooth and feels so good and definitely cuts down on my frizz and keeps my hair looking great overnight. Very good quality and fast shipment, I wish there was more discount in second order. Anyway I am so glad to purchased from Ellesilk.

Date of experience: January 28, 2015
California
1 review
0 helpful votes
Follow Julia I.
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I love the silk pillowcases and I will be a buyer for life. I have very long hair and it keeps my hair neat throughout the night- I also put one on my husband's pillow and when he wakes in
The morning, there is NO hair left on his pillow. Our other cotton pillow cases seemed to be pulling them out all night long.

Definitely recommend*****

Date of experience: November 27, 2014
California
1 review
2 helpful votes
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Christmas gift
December 21, 2015

I received the sleepwear from my husband for Christmas and it is absolutely beautiful! It really do live up to the great reviews. Silk sleepwear looks and feels very luxurious and the presentation is wonderful. You will feel great slipping into bed with this lovely slip.

Date of experience: December 20, 2015
China
1 review
0 helpful votes
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The pillowcases were perfect; the quality is excellent (much better than pillowcases I could have purchased at a local discount store for more money), and the shipping was SUPER fast. They are a little big, but it’s easy to fix. The only change I would make is to be able to buy in smaller increments next time - Excellent all around!

Date of experience: May 27, 2015
Canada
1 review
2 helpful votes
Follow Iveta M.
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I am delighted with my purchase of silk nightgowns from Ellesilk. My order arrived within 8 days in a busy pre-Christmas season. The nightgowns are beautifully made, the material is of high quality, the size is correct and the color is just like on Ellesilk website. Communication from the seller was clear and prompt in every step of the process. I will order again and recommend this seller to others.

Date of experience: December 21, 2017

Overview

ElleSilk has a rating of 2.9 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ElleSilk most frequently mention and customer service. ElleSilk ranks 18th among Bedding sites.

service
18
value
17
shipping
16
returns
14
quality
16
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