Marjorie G.

Delete your Airbnb app - NOW. Switch to VRBO. I am a super host / manager for 8 properties with Airbnb they are great to work with. But when I switched to guest mode totally different deal. So my husband and I had to travel to NYC area during the height of the pandemic. We booked an Airbnb, thinking it would be safer than a hotel and arrived to find out we had a roommate - okay I clearly messed that up and missed clicking the private button and I own that. The representative of the host (who is not the roommate) explains that the roommate is a nice young woman who is working in NYC treating COVID patients. Now, I'm in healthcare and I am grateful for everyone of the clinicians and workers who risk their lives everyday but I also know a lot of them are choosing not to stay with their own families at this time to keep them safe. The place shared a kitchen and bathroom so I simply did not feel safe. We had booked for 9-days ($1264). I immediately called the host, and she agreed to a refund after trying to tell me how safe it was to stay there. We left. No refund, host refused to communicate. Airbnb backed her and went so far to say that clearly clinicians know how to protect themselves from COVID and had plenty of PPE so there was no threat to us and the host did not return their inquires so nothing they could do. Clearly they are not even aware of what was going on. My son works at a NYC hospital so I had first hand knowledge that the Airbnb information was completely false. That property is simply not safe until we have vanquished COVID and either guests should be informed at booking about the roommate situation or they should delist that property. What's even more frustrating is how much money we have refunded as a super host during COVID because I don't think people should be charged for changes they have no control over. Go to VRBO. Having worked with both - much better. Stay away from roommates - be careful and wary. Airbnb does not put guest safety first.

Justflowers.com showed a guaranteed delivery for Mother's Day. I ordered 2 arrangements. Both were delivered a day late (despite the guarantee). One of the bouquets was downright ugly and nothing like I ordered. Their customer service is awful. They offered me $15 on $140 worth of flowers. They explained that I should have read the fine print that neither delivery or flower arrangements are truly guaranteed. I understand some variation on the flowers but this was way off the mark. The delivery was simply a lie. Completely false advertising. Stay away.

So I misunderstood the refund policy (it said there was a 10-day no quibble) but then the details say my item was an exception only for an exchange. The nightie silk quality was okay - I have had much better. The fit was really strange and the size was right. The "vest" had a back shorter than the front and the long nightgown gaps a lot under the arms. It is also not a full length gown and I am only 5' 5" and the straps are not thick enough to last a long time. I am stuck with the items I ordered but if I had known that I could not return them, I would have purchased fewer items to try.