Julia P.

Ordered an item off this site well over a month ago with an expected delivery time of 5-7 business days. When it still had not arrived in 3 weeks I emailed the company and was advised to follow up with the courier direct, which I did and was given the run around by them. Went back to Ellesilk and explained my order was with them I wanted my product by end of week (when it was needed for a baby shower) or a refund. They told me I would have to "refuse the package" from the courier -- a package I still had no idea where it was. And then they would send it back to their warehouse (which is in China) and then they could refund me. I explained at that time it was too late for shower AND I was out of pocket for a package I am not even sure they sent. Helen who I spoke with was incredibly unhelpful and downright rude at times. I would not buy from them, delivery times stated are not accurate and there is no customer service if anything goes wrong. The package eventually showed up nearly 5 weeks later and at this stage it is incredibly battered..