We’re in this together! Stay safe with our COVID-19 guide

View
×

Kasi O.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since April 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    18

Review Distribution

1 Review by Kasi

4/10/21
Verified purchase

This company is a fraudulent company. First of all, they are posing on instagram as if they are located in Oregon, Portland USA. When in actuality they are located in China. Not to mention stringent and archaic rules when it comes to return/exchange. I placed my order on 02/15 and did not receive the item till March. My pants for the pajamas were too tight, i asked if i could exchange just the pants and keep the top. They refused saying i have to pay to get a mixed order, i said okay. Fine, i will just get a size up in both top & bottom, that was another charge. Which i agreed to. I only found out there are actually located in china when it was time to return the package. That did not deter me nonetheless. I sent my package and it took a little over a month for the item to get to china considering Covid and how slow the post office works. Mind you, on their website it says i have 30days to return from the day the item got to me. This fraudulent company said i MUST ship the item by march 11th. Found that ridiculous but did it anyway. Only for the item to get to the company and i am being charged for stains and creases. Like how, I never wore the pajamas outside when i tried it on, additionally this item was in transit for a whole month, you don't expect for it to get wrinkled? Like be real. I actually paid USPS extra to treat the package as fragile but again i am not there to make sure that they do. So this company wants to charge an additional $90 for the pajamas. This is aside a $75 already have to pay for the exchange, making the total over $300. I never even asked for a refund, i always wanted an exchange because i really want the pajamas but at this point i honestly need a refund. Like its crazy. DO NOT ORDER FROM THIS COMPANY

Tip for consumers:
AVOID THIS SITE

Service
Value
Shipping
Returns
Quality

Kasi hasn’t received any votes.

Kasi hasn’t received any thanks yous.

Kasi doesn’t have any fans yet.

Kasi isn’t following anybody yet.

Similar Reviewers on Sitejabber

jelenam14
1/22/21

This is a fradulent company. It is based in China and not called ElleSilk. They are...

benjaminc258
1/20/21

Ordered a pair of silk pajamas from ElleSilk for $180 in December of 2020. They arrived fairly...