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Elite Insurance Group has a rating of 2.9 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Elite Insurance Group ranks 3rd among Home Insurance sites.
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At first, they appeared to be a solid trading platform. Everything looked professional, deposits went through easily, and communication was great — until I tried to withdraw. Out of nowhere, my account was restricted and I couldn't access my balance anymore. Their support team started giving unclear answers, asking for documents repeatedly but never resolving anything. The longer it went on, the more it felt like I'd lost full control over my account. Thankfully, Mid Wessex Ltd took my case seriously. They guided me carefully, explained the process clearly, and helped me recover my funds after weeks of being stuck.
The title. I have been trying to get them to call me back to reshop for a WHOLE MONTH. Request of a reshop to their manager, TWICE, heard nothing from them. I love you Jasmine Bell-Cobb, you fking piece of $#*!, who jacked up my policy to $5000.
Nicholas was awesome! Finding out our insurance was ending at the end of this month was a little stressful. I called several companies trying to find coverage. Elite, and Nicholas were by far, the best, not only in terms of rates, but in knowledge and customer service as well. I highly recommend them!
Greg Phelps was absolutely the best insurance to deal with.
I will be sending him all my referrals that need Auto and Homeowners insurance.
Thank you
They have helped me a great deal to find better and lower insurance rates.
I had a great experience with Elite Insurance Group, they found me great coverage at an affordable price. They also did it very fast and had everything ready for me to start coverage on the date I requested.
This was a great experience as a girt time homebuyer. The representative was very knowledgeable and had no problem explaining the quotes that I personally researched thinking were a better deal. Great pricing for even better coverages. Thanks guys!
Excellent service by Alex. It was a very easy process compared to other brokers I worked with.
I worked with Heather Sitsler. This was my first time purchasing a home and Heather was great. She was very patient with me and detailed in her responses to all of my questions. I had an absolutely wonderful experience.
Thanks Heather!
Offered a very competitive quote from a high rated insurance company that was a good match for our needs. Agents were very helpful, patient and responsive.
Great Great investigation in finding best price and very knowledgeable about ins
Service was patient and encouraging in all customer questions with technical problems.
It was overall a great experience. The agent that helped me was understanding.
Albert had reached out to me regarding an inquiry for condo insurance. He quickly and efficiently helped me get a great rate on not only my condo insurance but auto insurance as well. He was easily reachable and answered all my questions in a timely fashion. Very professional and friendly. Would definitely recommend him to anyone.
Kristine, was very helpful and easy to work with. She was able to save me money by bundling home and auto.
Elite does all the work and they are saving us $1500.00 a year with auto and homeowners. Had Travelers previously and policies increased with no changes, they claim inflation! Thank you elite for your hardworking team! Special shout out to Edward!
Heidi was a great help. She payed out a bunch of options for my homeowners insurance and helped me choose the right one. Very positive and you can tell she loves her job! Glad I made the right decision.
Answer: Dear Thomas, Thank you for contacting us about your insurance policy needs. Our customer service team is available to help you with any questions or concerns you may have. Please reach out to them by email at CSR@eliteinsurancegroup.com. They will be able to provide you with more information and answer any questions related to your policy. If you need any additional assistance, please don't hesitate to get in touch. We are here to help! Thanks, Elite Insurance Group
Answer: Dear Michel, Thank you for contacting us about your insurance policy needs. Our customer service team is available to help you with any questions or concerns you may have. Please reach out to them by email at CSR@eliteinsurancegroup.com. They will be able to provide you with more information and answer any questions related to billing. If you need any additional assistance, please don't hesitate to get in touch. We are here to help! Thanks, Elite Insurance Group