• Elegant Themes

Overview

Elegant Themes has a rating of 4.73 stars from 117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elegant Themes most frequently mention support team, and customer service. Elegant Themes ranks 8th among Website Design sites.

  • Service
    12
  • Value
    11
  • Shipping
    5
  • Returns
    5
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • The support team at Elegant Themes was able to resolve my issue quickly and effectively.

Critical highlights

No critical highlights yet

How would you rate Elegant Themes?
Top Positive Review

“The best support ever”

Orva L.
1/5/22

I was searching for a way to force the social links displayed by the Divi Person module to open in a new window. After submitting this question in the support chat, I received a perfect solution in chat and by e-mail on the next day. The best support ever!

Top Critical Review

“The absolute worst and completely useless support system ever!”

Michael H.
9/26/23

Apart from all the bugs, it's really their support system that's insanely frustrating. 50% chance you get someone competent, but these rest is beyond ridiculously incompetent. You explain the issue, you record video evidence because they ask for it, they try a few things that don't help, move it forward to "support leads" (Doesn't exist imo, because they are even more incompetent). Anyway, instead of simply reading the detailed history of what has been tried, they ask you the same Qs all over again. And I get that it sometimes takes until they answer, but once they do answer, you expect and actually need them to stick to the conversation and not answer ever 20mins to 3hours or however they feel like - how else can you resolve a complex issue? This again means the next time someone answers will be another person asking you everything again instead of fully reading and understanding the history of what has been done TWICE already. I've had this multiple times now. I wish I had never bought this useless theme but a professional one instead. By now they have easily wasted 6 weeks of my life. It's honestly the dumbest support I ever had anywhere!

Reviews (117)

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Reviews that mention popular keywords

support team (17)
Thumbnail of user orval1
3 reviews
0 helpful votes
January 5th, 2022

I was searching for a way to force the social links displayed by the Divi Person module to open in a new window. After submitting this question in the support chat, I received a perfect solution in chat and by e-mail on the next day. The best support ever!

Products used:
YEARLY ACCESS

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivbunnyrn
1 review
0 helpful votes
December 20th, 2023

Incompetent and can care less customer service. One person has no idea what another is saying or doing. They won't keep their promise. Wasted so much time trying to resolve a simple issue and got the run around for over a week. Horrible experience!

Thumbnail of user victord87
1 review
0 helpful votes
September 24th, 2019

I've been using Divi for a few years on about 50 websites now and I really love it. An extra plus for the always helpful support that often walk the extra mile. I'm also an affiliate program member, which works really nice with generous kickbacks.

After the highly anticipated Divi theme builder update, the competitors should be looking for new jobs.

Thumbnail of user lw321
1 review
0 helpful votes
October 15th, 2019

Goran was exceptionally helpful, diagnosing and remedying each of my three problems quickly and precisely. It is not easy to be a customer service engineer - so many different people around the world with different communication skills and tech knowledge - so I deeply appreciate someone "getting it" quickly, solving it, and communicating in a clear and kind way - no impatience. Goran saved me days of effort. Thank you again Goran - it was worth the wait.

Thumbnail of user mauricen14
1 review
0 helpful votes
September 26th, 2019

I have been using ElegantThemes services and software since 2010. There is absolutely no comparison out there to the level of service and support this company and their staff provides. For so many years, they have been there for me, upgraded their code every month, and helped me solve the online issues and goals I wanted to accomplish. I can not say enough about how great this team and their code is and I encourage everyone to give them a try.

Thumbnail of user alexs950
1 review
0 helpful votes
January 1st, 2020

Great support from elegantthemes who helped me to use a workaround until bug is fixed. Good enough for me, thumbs up!

Thumbnail of user leslied143
1 review
0 helpful votes
November 26th, 2019

Have been a customer for a number of years now, I find the Divi theme in particular very simple to use but crammed with capability!

Further to this I have on occasion needed to add custom elements or styling to certain sites and as a result I have used the support system to gain answers as to the best way to achieve some of these customisations. The support network has always been fantastic.

Cannot recommend highly enough, thanks Elegant Themes!

Thumbnail of user mattb419
1 review
0 helpful votes
January 1st, 2020

Been having a hard time figuring out this issue I had with my header not loading properly on some pages for a month now. I reached out to their support a couple days ago and over the last 48 hours they were able to resolve it without an issue. After resolving they let me know what they did in case I have that issue on another Divi site down the road. Highly recommend.

Thumbnail of user mikealb
1 review
0 helpful votes
September 26th, 2019

I wasn't sure what to think about the new visual editing option, but it sped up a huge website redesign & migration. I can't imagine doing a 200 page site with the old WordPress ecosystem. The chat help option was very useful to help navigate some CSS issues & other theme problems. Goran is especially helpful & friendly! I'll be using Divi for more work in the future.

Thumbnail of user jamier187
1 review
0 helpful votes
August 31st, 2019

I am so pleased with ElegantThemes. Their theme, Divi, is one of the most powerful and simple to use page builders on the market. Hands down. I've worked with them all. Been doing WordPress sites for about 10 years now and I've never been this impressed with support of a theme or plugin. Sure, you have to pay for the theme, but the support alone is worth it. I had an issue with some WordPress core files and they even helped me there. Bottom line, do business with these guys. They won't do you wrong!

Tip for consumers:
Check out the Divi them if you're a WordPress developer. It's bad to-the-bone!

Products used:
Divi Theme

Service
Value
Quality
Thumbnail of user tilakc
1 review
0 helpful votes
December 16th, 2019

I've been a Elegant Themes subscriber for a while now - and find the support provided to be excellent.

Of course many times it's just me being stupid or having some kind of mental block.

I know that just recently ET with their new release, Black Friday etc - the load on support must have gone through the roof - I remain amazed at how well they are coping.

The time for support to get back to me has varied - mostly it's been less than an hour - but occasionally it has been half a day.

Very happy with ET

All the best

Thumbnail of user jobiea1
1 review
0 helpful votes
October 9th, 2019

I had to reach out to the Elegant Themes Support for an issue with my Extra theme. Their support team was great, have had responses to fairly quickly and they escalated the issue and Goran from the Support Leads was able to find the culprit and fixed the issue for me. More success to ElegantThemes, I am really amazed by how easy you are making it for us not so techy guys to customize WordPress and manage our blog. Tied with a great support team, I'm positive are off to more success. Cheers!

Thumbnail of user rege
1 review
0 helpful votes
December 13th, 2019

Fantastic and quick support. Very helpful team, always friendly and knowledgeable. I am a lifetime member since 2013 and have used Divi many times since then. Best purchase ever!
Highly recommend Elegant Themes! Love these guys!

Thumbnail of user michaelh1467
1 review
0 helpful votes
September 30th, 2019

The extra theme works well and there are loads of plugins available. Some are paid, but you now they are compatible with your theme, and thats important to me. The guys at support are willing to help you achieve any adjustment with custom code, there are some very smart guys over there. They have helped me out numerous times! Thanks, you guys rock! Special thanks to: Goran, Lucian & Sergey Malinovsky!

Ps. Have a look at my website www.betoncalculator.nl, it's build with Divi

Tip for consumers:
I recommend to use it, works great for me

Products used:
Divi Theme

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyg253
1 review
0 helpful votes
September 5th, 2019

I'm new to wordpress and divi and have found the support excellent my questions are answered promptly within a few minutes. I would highly recommend.

Thumbnail of user laurac723
1 review
0 helpful votes
December 14th, 2019

They response very quickly, and help me with all my issues. Good job elegant themes!
I am really happy with Divi's flexibility

Thumbnail of user gdgdi
1 review
0 helpful votes
September 3rd, 2019

In 5 years of WordPress development, I haven't found any page builder which comes close to Divi. Very well built and always getting updates with lots of pre-made themes and best of all great support team, to always help you. Highly recommended.

Thumbnail of user lisar689
1 review
1 helpful vote
December 4th, 2019

When I first met Divi, it was a dream come true. I was fresh out of college with a graphic design degree looking to design beautiful websites for people. Divi provided me with the tools to not only put together gorgeous, responsive web designs, but also turn those designs into functional, professional websites. I love how easy the visual builder is to use, and how easily I can teach my clients how to make small updates to their websites. Eventually, I started pushing the boundaries and trying more custom designs. That's where Elegant Themes support came in. Their documentation is thorough and usually a quick google search gets me answers. When I need to reach out to support, their live-chat UI is excellent and the agents are very personable (often using a gif at the end that makes me laugh). Sometimes it takes a few hours to get a response, but sometimes they respond instantly too. They have helped me and taught me new things a thousand times, and no agent has ever gotten short with me or said, "I haven't heard from you in 30 seconds, so I'm ending the chat." I will forever be an Elegant Themes customer.

Thumbnail of user jessiep110
3 reviews
0 helpful votes
August 31st, 2021

I had some issues getting my logo to appear the way I wanted it in the Divi Theme. Muhammad did an awesome job walking me through to a setting I hadn't found to fix my too small logo.

Service
Value
Shipping
Returns
Quality
Thumbnail of user steven172
1 review
0 helpful votes
September 2nd, 2019

Goran was extremely helpful. ET support always go the extra mile when detailed technical advice is needed. Highly recommended.

Thumbnail of user olivierm33
1 review
0 helpful votes
November 13th, 2019

I use Divi for many websites, customization possibilities are very advanced. In addition, the support is responsive and competent.

Thumbnail of user adrianb115
1 review
0 helpful votes
October 27th, 2019

One of our sites experienced a formatting issue after the recent upgrade to Divi 4.0. Our initial investigation failed to identify the solution to the issue, so we reached out to ET. We had to wait around 24 hours for the first response, but from then our experience was excellent. Goran found the issue immediately and in follow-ups suggest solutions and guided our team to exactly where to apply. Really pleased to recommend Divi and the ElegantThemes support team. One request... quicker initial response.

Thumbnail of user aletham5
1 review
0 helpful votes
September 26th, 2019

I'm very happy with the Divi theme package and the customer service team behind it. I've always received help each time I need support on an intricate coding of a website. Thanks to you all for being ROCK STARS! You will always have a fan of Divi!

Thumbnail of user zebh11
1 review
0 helpful votes
November 28th, 2019

I've been using Elegant Themes for over 10 years now, and it's been a reliable, awesome host of products. I highly recommend getting a lifetime membership.

Thumbnail of user roberts2533
1 review
0 helpful votes
December 19th, 2019

One of the reasons I like Divi/Elegant Themes is their support. I subscribed when it was just a simple theme and my questions were along the lines of how to make this green and that yellow. Now, with all the fancy and complex inner stuff it happens from time to time that things not always work the way they should. In such cases I either scan the support forum or use Live Support. The support team always get me the right answer and with a smile. They try and check and advise until we find a solution. Such was the case today, and I am on my way again! Thanks!

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From the business

Elegant Themes builds amazingly beautiful Premium WordPress Themes coupled with advanced functionality and awesome support.

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Mitch S.
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4.7
117 reviews
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