Elegant Themes

One of the reasons I like Divi/Elegant Themes is their support. I subscribed when it was just a simple theme and my questions were along the lines of how to make this green and that yellow. Now, with all the fancy and complex inner stuff it happens from time to time that things not always work the way they should. In such cases I either scan the support forum or use Live Support. The support team always get me the right answer and with a smile. They try and check and advise until we find a solution. Such was the case today, and I am on my way again! Thanks!

I've been using Elegant Themes since 2013, and love Divi! Since the front end was added, Divi is slower, yet I am overall satisfied. Regarding ET's support, once it is provided it's very good. In the earlier days, ET provided swift support response. It felt more personalized then too. Now-a-days, support takes a day or so instead of hours to get a response, however the actual support that was provided was quite helpful, and the support staff are capable and knowledgeable.

I had an issue with my Wordpress interface after buying and installing the latest version of Divi. I sent through a support request to Elegant Themes, not expecting a prompt response as this was late in the evening before Thanksgiving Day. But I had a reply almost immediately complete with screenshots. When this didn't work I wrote again and had another response on Thanksgiving Day itself, with further suggestions, screenshots, and detailed instructions. As it happens, the glitch was nothing to do with Divi but a plugin, yet the Divi guys took ownership of my anxiety and sorted me out. Well done to Dave and Goran! Excellent service from Elegant Themes at a time when customer service isn't all it should be.

One of our sites experienced a formatting issue after the recent upgrade to Divi 4.0. Our initial investigation failed to identify the solution to the issue, so we reached out to ET. We had to wait around 24 hours for the first response, but from then our experience was excellent. Goran found the issue immediately and in follow-ups suggest solutions and guided our team to exactly where to apply. Really pleased to recommend Divi and the ElegantThemes support team. One request... quicker initial response.

I'm using Divi for my sites and it has been good so far. I've rarely got into any glitches and works as expected.

One thing I would love them to add is a 'nofollow' checkbox when we are adding a link to our blog posts. This is something all the bloggers need and affiliate marketers need.

Every time we have to remember to that attribute to our affiliate links.

There is only one reason I've given a 4 star.

The support team is very knowledgeable and solve the problem properly.

I have a simple problem with Divi Builder. I get on their chat and they tell me they can't help me until I login to prove I'm a paying member. So I login, then they tell me tech support help will take "an hour or so" and they quit responding to me. I need someone to see the issue on my screen, not have a confused conversation every two hours whenever they decide to help. Why can't your sales person help? They obviously have the capacity to answer immediately. It's really poor judgement to tell your customer to log in to get support, and then the second they log in, you quit responding and cease to help them. That's ridiculous. I don't see how you can expect customers NOT to leave bad reviews with a stunt like that. Because of the issue that still hasn't been resolved and especially because of the way I've been treated as a paying customer, I will be letting all my professional connections know not to waste their money on "Elegant" themes.

Overall: Clumsy, clunky, chunky, slow, laggy, under powered, incredibly limited over all simply a weak theme and builder.
Support: The AI support is completely useless - Live support -tell them the answer and they suggest what you tell them. Generally a waste of time
Integrations: Out the box limited, no support, or bug ridden with common setups like Woo - unless like everything else Elegant / Divi buy something else and hope it works

I was having some issues with the Divi builder plugin on one of my clients sites. Even though the issues were possibly caused by a theme which they didn't support they spend several hours troubleshooting and giving me feedback, and eventually solving the issue I was having. In all honesty, they went above and beyond anything they needed to have done, but did so anyway. This is how great support should be done and was done. I already loved ET for their Divi concept, they show me time and time again how devoted they are to making sure Divi works everywhere all the time. I highly recommend this to anyone. I have spent many years troubleshooting all kinds of software and web applications and this kind of awesomeness is a rarity. Keep up the great work! And if you are in doubt, there is no need, they will help you with your goals.

Have been a customer for a number of years now, I find the Divi theme in particular very simple to use but crammed with capability!

Further to this I have on occasion needed to add custom elements or styling to certain sites and as a result I have used the support system to gain answers as to the best way to achieve some of these customisations. The support network has always been fantastic.

Cannot recommend highly enough, thanks Elegant Themes!

I purchased the lifetime membership from ET years ago, when they were just getting cranking. If you had asked me a few years ago, I would have said that I loved the platform but the customer service was the WORST. And, quite frankly it wasn't that they were bad, they were just non-existent. Thank goodness for Forums. NOW, however, I have seen a true commitment to be responsive and knowledgeable with regards to their support. I just had a quick and painless chat support session that warmed my heart. My ET baby is out of the terrible teens and is all grown up now!
Do I like all the ongoing Divi changes that require me to stay in the learning curve? No. But, every update has improved the product, so ultimately I do like it.

I had a Plugin gone wild, Although an extremely well-manufactured Plugin it was like a crawling virus on My website. Goran was amazing knocking off each infested code running the site fighting each issue one by one like a superhero in a blue jumpsuit and red cape. This was so complicated you're unable to comprehend the backup email they send. After all that I had the nerve to ask him for the Divi codes to change the sidebar something, I was struggling with for months. With the patience of a God, it was no issue what so ever. My site is running great I just have some work ahead of me to repair the damage from the Plugin. I've had great support from the Divi team prior, now I'm ecstatic over the support. Great Job to the Divi Team Members