Had an issue with some design wishes, Kumar from Elegant themes offered me a solution right away. I am working with Elegant themes for many years now I am am very satisfied!
Going above and beyond to provide support on features that aren't necessarily considered "supported" features. Provided me with custom CSS on one of my websites.
I've been an ET customer for years, and they're extraordinarily dedicated to keeping their products state-of-the-art and easy to use. I'm consistently impressed with their progress and products.
Really good service! Helped a lot. I had a question about pricing and when it expired. Quick response and a lot of good information about the topic. Thanks Kumar!
As always, Elegant Themes support has always been top-notch. I have never had an issue with their support. I will continue to use Elegant Themes as long as they are around.
During normal business hours, there's almost always someone there to answer your questions quickly and accurately. Makes working with divi a real pleasure.
I am using this template since 2016 and every year is this product better and better. Updates almost every month, reasonable price, tons of premade designs. I don't need anything else.
Tomas
I am a little surprised at how much CSS and HTML I have had to use with this theme to customize some elements, but am even more surprised at how much great customer support I have been getting. Every issue I have had they have helped me with!
For all my specific requests and technical problems, the ElegantTheme after-sales team has always been present and efficient to answer them and solve technical problems.
I have been using Divi for just over a year now and it is very easy to use from the frontend as well as the backend. The support is second to none should you ever run in to a problem too
I'm new to wordpress and divi and have found the support excellent my questions are answered promptly within a few minutes. I would highly recommend.
I have been working with them for years and have never failed. All built pages work fine. Full technical support is completely free.
They response very quickly, and help me with all my issues. Good job elegant themes!
I am really happy with Divi's flexibility
I had a weird font issue and Goran patiently helped me through it. I always get the best support from Elegant Themes.
We had some problems with wordpress issues (in the end not divi related), but they helped a lot. Super happy to be with ET and Divi (since 2016 now)
I recently rebuilt my website using Elegant Themes' EXTRA theme and my new site LOOKS better for it! More importantly, however, I've been very impressed with the service I received from the Elegant Themes staffspecifically those manning the instant chat featurewhich I've been making great use of. For instance, yesterday Kumar helped me dial in my site with a number of helpful CSS code and scriptstelling me exactly where I needed to place each in order for them to work the way I needed them to. Thank you Kumarand the rest of the Elegant Themes support staff!
Rob
Every time I need some support, I just have to chat with the team and they make their maximum to help me. Never been disappointed!
If I ever have a problem with my sites, they're all solved by the Elegant Theme team, so professional! I recommand 200%
Hands down the best WP theme I've ever used. And support is simple to use :) Already integrated in the theme options.
Need to know about child theme and where to find them. Got instructions and a link instantly. Perfect. Thank you.
Answer: Super legit company and worth 10x the money. Really!
Answer: Moderately easy. In my experience, 80% of the time it takes them a few hours to respond initially, then their responses are pretty quick. 20% of the time, they respond right away. I don't expect them to be constantly available every second of the day, though.
Answer: First, it was the truly impressive flexibility with customization that their builder and theme offer a creative person like myself. Second, it was the top-notch support. They do a great job of clearly explaining how to do things and their newsletter is a must. LOTS of useful tips. And lastly, I was impressed with the continuous innovations to their theme and builder. They are consistently excellent.
Elegant Themes has a rating of 4.3 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elegant Themes most frequently mention support team, customer service and extra mile. Elegant Themes ranks 4th among Website Design sites.